Sophie De Nale
I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall.
Highlights:
Cleanliness: The entire property was spotless: lobby, swimming pools, rooms.
Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile.
Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch.
Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors.
Kids club: Very engaging for my 4 y.o. daughter.
Bar: Nice selection of drinks.
Downsides:
Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door.
Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children.
Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter.
Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits.
Overall, despite a few small drawbacks, we had a very good stay!
Gustavo dos Santos Lima
It's a family friendly hotel without being mostly family focused. The kids club works during the day. There is ongoing animation. There is an aquatic park, however children under 120cm or 6y age are not allowed to use it. There are otherwise 2 other large swimming pools.
The staff is very thoughtful and attentive.
Lilly Marshall
We really enjoyed our stay at Mitsis. The staff were lovely and generally helpful, food was great and the location was perfect!
Food:
At each meal there was a wider verity of choice at the buffet. With Veggie and vegan options easily available. It included both Greek classics and home comforts (like scrambled eggs, beans and toast). Each day was slightly different too so you never get bored of it! The Cocktails on offer were tasty too and included spritzers, tequila sunrise and Long Island ice teas to name a few as well as non-alcoholic options.
Rooms: unfortunately the rooms are very outdated and basic. The bathroom includes a shower with weak water pressure and the walls are very thin so there are a lot of disturbances in the night. That being said they were kept pretty clean and room service came around every day to clean empty the bins and give us new towels
Location and atmosphere: we went in May and were very happy with this timing as the hotel and area wasn’t overly crowded but had a fun atmosphere. There were holiday reps that came to the hotel and led activities such as aqua fit to keep everyone entertained. The pools are lovely and overlook an amazing view. And the hotel is less than a 5 minute walk from the closest beach, there are also 2 other beaches close by within a 20 minute walk and you can do activities like canoeing, jet skiing and pedalos.
Overall for the price we were very happy with our stay and would recommend Mitsis to anyone heading to Crete!
Alin Gadaev (מה גיליתי)
We stayed at the hotel for five days and four nights, and truly enjoyed our time there.
The service was excellent — the staff was kind, helpful, and always available when we needed something. Even though most of them spoke primarily French, they made a big effort to understand us and assist us in every possible way. It really showed how much they cared.
The food was absolutely delicious — rich, varied, and plentiful. Every meal felt thoughtfully prepared, and we always found something fresh and tasty to enjoy.
Although we visited during a rainy period, it didn’t take away from the experience. The hotel offered plenty of indoor activities and entertainment, so we were never bored. Honestly, if we had such a great time in rainy weather, I can only imagine how amazing it must be in the summer!
In short — a warm and welcoming vacation, with great service, wonderful food, and a relaxed atmosphere. Highly recommended for anyone who appreciates genuine hospitality and a hotel that truly invests in its guests.
Sophie Dee
Currently staying at the Mitsis Bali hotel. The staff are lovely and friendly. The food was good I wouldn't say it's anything to get excited for but definitely a lot of good options, wish there were a few more dairy free options as I found myself eating similar stuff most nights but that is okay! Plenty of meat free dishes available. Rooms are great may be a little basic but I think a lot of hotel rooms are in hot countries. The patio was amazing thst lead from our room onto grass. A fantastic arcade and entertainment. And the cocktails are amazing too I'd love to shout out Marta from behind the bar she is a gem and the hotel are very lucky to have her :)
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