Melia Benidorm

Frankie

We went as a family of 3 with our autistic daughter. Our room was dirty, the bathroom was grimey, very outdated, holes in the tiles. We stayed for 6 nights, our bedsheets were only changed once. The coffee and tea tray were not topped up either. We also had cockroaches in our room. All we got from the staff was "Sorry about that" the pool bar staff were rude and abrupt. We went all inclusive. However there were certain drinks and foods we couldnt have, even though we were ALL INCLUSIVE. They expected us to pay for other things! Ridiculous. The indoor pool you have to wear a swimming cap. My daughter is autistic, she doesnt wear anything on her head. Even though we had explained this on several occasions. We were still spoken to rudely regarding this swimming cap. Indoor bar staff, couldnt crack a smile of you asked them. Again rude, abrupt. When ordering our food we got the wrong thing every time. We had to eat out for dinner as there wasnt much to choose from, we shouldnt of had to of done that considering again we went all inclusive. I spent a stupid amount of money on this hotel expecting high standards of service. How this hotel has 4 stars I shall never know. Looks can be deceiving for this hotel, but the staff attitude, cockroaches in our room, dirty bathroom, unclean sheets. Unacceptable. Would not recommend.

Queen Bee

⚠️ WARNING: Unsafe Hotel – Please Read Before Booking ⚠️ I am sharing my experience so that others can stay safe and avoid going through what I went through at this hotel. From the moment I arrived, the experience was awful. The check-in took over 30 minutes, and the room I was given was nothing like the photos online. It was filthy — urine on the bathroom floor, stains on the toilet seat, and bed bugs in the mattress that forced me to seek medical help after the first night. The food was equally unacceptable. Breakfast was cold, tasteless, and unhygienic, with hair found in my meals. Dinner was worse. Despite booking half-board, staff refused to serve food when I arrived late due to shuttle delays. But the biggest issue is safety. I was verbally abused by staff and guests, subjected to racist and sexist comments, and physically intimidated. My belongings were stolen (including a blazer and my phone), and when I asked reception to check CCTV, they refused, mocked me, and insulted me further. I was also harassed in the elevators, where men used racial slurs and broke my phone. When I reported this, staff dismissed me. Even worse, when the police became involved, instead of protecting me, they insulted, assaulted, and humiliated me. I was left with physical injuries and emotional trauma. This hotel is unsafe, especially for women and solo travelers. The pictures online are misleading, the staff are unprofessional and abusive, and the environment is extremely hostile. What should have been a relaxing trip turned into a deeply traumatic experience. 👉 Please, for your own safety and peace of mind, do not book this hotel. It is not what it claims to be, and no one deserves to go through what I experienced here.

Hannah Lakey

We had a 10 night stay in August and it was one of the best holidays we have been on! Fantastic facilities at the hotel, the night time entertainment was outstanding and there was plenty on during the day too, our daughter absolutely loved it! Rooms cleaned everyday to a great standard, hotel staff extremely helpful and the pools amazing. The hotel is in a great location, not too loud but a close walk to the strip. We loved it so much we have booked again for our anniversary in October

Kimberley Ward

Fantastic stay here, beautiful hotel, lovely rooms and friendly staff. 2 adults and 1 child and we had plenty of space. It's in a family friendly area of Benidorm and just a 10 min walk to the beach. The pool is just incredible, never seen one so big and it was also clean. Always managed to find a sunbed despite being in the peak of summer, although this was more tricky around midday. Breakfast buffet was great, plenty of choice and all seemed fresh. The only negatives I can think of are the costs of the mini bar, extortionate prices which no one will pay when Lidl is right outside. Also the wait for the lifts can be long at times. Would definitely return to this hotel in the future

Paul Chris

I stayed at Meliá Benidorm recently and unfortunately, my experience was not up to the standard I expected from this hotel. While the property itself looks impressive, there were several issues that made the stay disappointing. • Room condition: On arrival, we noticed broken glass by the door of our room – not exactly a safe or welcoming first impression. On top of that, our bathroom had a leak which spread into the bedroom area, making the floor constantly wet and causing us to slip several times. This felt unsafe and should have been dealt with properly. • Dining experience: Breakfast times were confusing and poorly communicated. We weren’t told about changes until the day itself, and even the sign displayed the wrong information (listing PM instead of AM). At breakfast, drinks were either cleared away too early or not restocked while people were still eating, which was frustrating. Alcohol was offered at breakfast, yet strangely, dinner included no drinks at all — not even water — meaning you had to pay extra. • Restaurant service: On three separate occasions, we were asked to move tables because the section we sat in “wasn’t in use.” Resetting a table doesn’t take long, so being moved repeatedly felt unnecessary and disruptive. To make matters worse, flies were constantly on the dessert section, and staff didn’t seem to address it, which was very off-putting. Overall, the hotel has potential, but the lack of attention to detail, poor communication, and repeated service issues really let it down. For the price and the brand, I expected a little better.