Magic Aqua Rock Gardens Hotel

Marc Bowman

What a great hotel, we were all inclusive for 5 nights and enjoyed every minute. The entertainment team have activities all day/evening and are fantastic with any kids you are travelling with. Our room had two double beds only, we were a family of four so had to share with the kids, bear this in mind if travelling as a family. The food is good enough for a buffet with plenty of choice, plastic cups are required around the pool area and are available from reception for a €1 deposit via a token. The layout of the hotel is a little confusing at first but you will get used to it after a day or two. Overall staff are very friendly and helpful. If we return to Benidorm I would happily stay at this hotel again

DJ DRUM

The hotel is a 4 star but really is a 3 star at best . Food options ok on occasion ,1st night food was not great, but got better as the week went on .always found something to eat, but at times, food was cold . The main restaurant gets very busy and feels rather cramped . We always chose the seat near the door for some space .we eventually found another restaurant above the pool that was quieter and had windows, so it felt like more space . Chips are like gold dust , but they never seemed to be many available . pool restaurant had very little variation of food , breakfast stuff still out till 1 pm and salads, cold meat burgers, etc . Again, chips are where like gold dust . Was in pool restaurant on 2 occasions just before 1 pm , I seen the chips been prepared and cooked but got told they don't go out till 1 pm , 1 pm came and gone and no Chips, they seem to hide them away so eventually gave up the wait ,small detail but strange how staff worked things . I eventually went to Mcdonald down at the beach. The main bar is in reception and gets rather busy , seating area in reception, not the best . Glasses constantly left out on tables and not cleared . Saw Glasses broken on a few occasions because left on tables . To get a drink at the pool bar either at swim up or at other side you apparently had to get token cards which you pay 1 euro for and is refunded. Now I asked about this on 3 occasions to different staff members, and I'm still confused as to how this works . On arrival, you get a wristband that you use to unlock your room door and scan at the reception bar to obtain drinks on all inclusive. Why is this same method not used at the pool bar beyond me ? Seems daft . I understood it was if you wanted a glass or plastic glass . If at the pool bar, just make it plastic regardless, maybe I'm wrong ? but it was not very well explained by staff on arrival or throughout our stay . Rooms are rather dated but are clean . Towels changed every day .There is a really strange smell in rooms and throughout out the hotel as soon as you enter it . It's like some sort of cleaning detergent, and it's really quite strong as soon as you walk in . There is a games console room that my son used , you get 30 mins , the staff there were very friendly as was the staff on entering the restaurant . Sunshine to pool is overshadowed by very tall buildings nearby in the afternoon, and some areas have no sun . The location of the hotel is good , very close to the beach via a hill . I never found the hill a problem, but people who may have mobility problems it may be a concern.

Lisa Thomas

Currently at this hotel and after reading some of the reviews we were a little sceptical. It was only me and daughter (son couldn't make the trip) so we made the most of what we had. Location is great for the beach and going into benidorm only issue was the hill....not suitable for a wheelchair user unless it's electric powered! Staff have been so lovely, always happy to help and do their best to accommodate all our needs. Room, so you don't get a balcony which I really don't care about as it's not the be all and end all. Room was really spacious for us both, yes 2 beds pushed together but you can separate if needed. Everything was spotless! We were prewarned there was work ongoing at the hotel but honestly you can't hear a thing. New lifts being installed and halls getting a new lick of paint. Food, we are all inclusive ultra. My daughter is very fussy with food but there was always something for her to eat. Yes sonetimes it wasnt always as hot as we would expect but you can heat it up in the microwave if youre not happy. Different food every mealtime but yes always some of the same food (that helps with dussy eaters! Drinks are great and bar staff lovely. Due to the weather being chilly and the occasional rain shower it was to cold to use the pool but we enjoyed looking at it 😆 Overall we love it here!

Shaun Maskill (Macca)

Overall thoroughly enjoyed my stay with my 2x grandchildren (7 & 3), check in was a little laboured, rooms were clean and well maintained although with no balcony issues with drying swimwear/towels. Food was plentiful although maybe a little routine & lacked variety. Entertainment staff worked tirelessly (especially when weather not so good) and are to be applauded for always finding time for the kids. Would recommend for young families

Daniel Calvert

Had a great time, a few games a day to play as a family with the entertainment staff, especially Christopher, he got a few of the adults up our first day and made made silly nicknames for the time we were here which also made us new friends for the week which was great as we all ended having chats as the week went by. It was good for families with children, close too most available attractions. Some Bar staff not so good a little rude but can't fault the reception and cleaners. Food isnt great but also it's not bad, you can eat as much as you want and drink. All in all I would definitely stay again 👍🏻.