Levante Club Hotel and Spa

Jemima Wyrill

The hotel is located in a quieter area just outside Benidorm but just a short 15 minute walk to the seafront. We stayed in the new building in a studio apartment. Our serviced apartment was clean, luxurious and well equipped, great selection of teas and coffees, modern and quiet. We had complimentary spa access, the spa is beautiful and the staff incredibly helpful and friendly, in fact every staff member we dealt with throughout the hotel was helpful and friendly. Great, secure car park for a small charge. The breakfast buffet was plentiful with fresh hot and cold food being brought out continually and an omelette station serving omelettes of your choice. The pool areas are clean and well maintained. Great Padel court bookable for a small charge and a well equipped gym.

Hollie Nolan

This hotel has serious health and safety concerns about its water supply. A sign was placed on Tuesday saying to not use the water and showers on Thursday due to maintenance works. As you can see they have used wording such as “strictly forbidden”, making it seem like the water would be unsafe to use. However, on Wednesday after brushing my teeth the water started to come out of the tap as shown in the video. When we went to reception they told us that the maintenance works had taken place that day instead. I told them this was unacceptable as people had been using dirty water all day then. The very rude receptionist then told me that I should never drink the water in Spain (disregarding the fact people would be using the water to shower and brush their teeth). When I informed her that that is untrue because I live in Spain and drink the tap water and know over 99% of the tap water here is safe to consume. The receptionist (named Lillian) became very rude and very confrontational to us. She was actually laughing in my face as I told her. These issues with the water then still contained into the next day with the maintenance having to come in to the rooms to check water, soft drinks being unavailable for a time because they could not use the fountain, and some of the spa facilities being unavailable. There was a general sewage smell often around the hotel, outside and in the rooms. Therefore, I believe they have some serious issues with their pipes and water supply. This leads me to question the health and safety of the hotel. Furthermore, at breakfast this morning the chef at live cooking station left a frying pan unattended which caused a pan fire. It took a few minutes for any staff to notice this and put it out! In general, the hotel seems very understaffed, especially in the dining room. Overall, I would not recommend at all.

Gary Green

From first impressions, check in was very quick and easy. The reception staff were friendly, attentive and made the process very easy. The hotel is very clean, the rooms are spacious with everything you need for a pleasant stay. The beds are very comfortable. The balconies are spacious, commanding great views. The all inclusive has a wide range of alcoholic drinks, international beers, spirits, wine, cocktails 🍸 coffees ☕️ and soft drinks. The bar staff are very friendly and make fabulous cocktails.Unfortunately the restaurant was quite underwhelming, slightly chaotic 😳 however the staff did their best to find us a table. The offer in terms of food was more canteen like and first come first served. The Christmas lunch wasn't the best.The two live singers were good. We found a table. Put drinks down, went to get our food and came back to someone sitting there and the waiter had removed our drinks. Definitely not a very festive, enjoyable or relaxing Christmas dinner. No pigs in blankets, no mash potato, no sprouts, no roast potatoes, no parsnips, no Christmas pudding or Christmas cake. The tables had no festive decorations or a cracker to pull 👎 The live entertainment (singers) in the downstairs bar were good 👍 The evening dinner (Christmas Day) was probably the worst meal up to now. Very little choice, nothing warm and tasteless. I felt so sorry for those that went out today thinking tonight's meal would be the Christmas meal. Breakfast could be so good, unfortunately the bacon, eggs, sausages (poor quality) hash browns, beans scrambled egg, omelette and mushrooms etc were all cold. 😔 I think the hotel offers so much in terms of quality service, friendly and attentive staff, good entertainment, great selection of drinks, fantastic rooms and facilities. The huge elephant 🐘 in the room is the food and chaotic way the restaurant is managed, that is not down to the hard working restaurant staff, it solely lies with the hotel management. ✨️ 🌟 🌟

Gemma H

Stayed here whilst doing the Benidorm 10K event. Hotel looks nice enough. Bed is comfy but stayed in better places. Bar prices reasonable. Staff friendly. Issues: Breakfast - food not labelled , especially an issue when a vegetarian. At times food was not replaced when emptied by other customers. Toaster - waste of time. Room - far too hot, even with balcony door open. Air was muggy. Air con was not working due to time of year. Shower - bith dangerous. Thermostat on the taps need sorting as can go scolding to freezing at every occasion. Water - complete loss of water one morning. Toilet - flush mechanism broke and had to be fixed. Spa - they advertise a spa but you have to pay for it !! Roughly €50+ for a couple to use the pool there etc, no treatments. Daylight robbery !

Ruddz 74

I had a fantastic stay at Hotel BCL Levante Club & Spa in Benidorm. The hotel is modern, clean and really well looked after, with a great atmosphere from the moment you arrive. The staff were friendly, welcoming and always happy to help, which made the whole stay feel even more enjoyable. The room was spacious and comfortable, and the spa facilities were brilliant – perfect for relaxing after a day out in the sun. The pool area was spotless with plenty of space to unwind, and the location is ideal for exploring Benidorm. Overall, a wonderful stay and a hotel I’d happily return to. Highly recommend if you’re looking for comfort, great service and a relaxing break in Benidorm.