Laguna Park II Apartments

Ellyse Moon

Such an amazing place to stay! The staff go above and beyond and are so good with kids! They adored my little boy and always made a fuss of him. The view is incredible, especially when there’s a sunset. You can see pretty much everything, we constantly watched boats and different activities. The view of the volcano is incredible. The pool is huge, it included a shallow closed off area for children/babys, which was extremely clean. The rooms are clean and spacious, the beds are comfortable and clean. Overall the hotel is beyond amazing and me and my family will 100% be coming back.

Charlotte Hardiman

Just come back from 7 nights here, the location is good. We didn’t pay anymore than €6 in a taxi to get places including the beach, Siam park & the market. There’s a few bars and shops within walking distance. The staff were helpful, particularly 3 older members of staff that worked in the restaurant/pool bar. (Rafael, Jesus & an older blonde lady whose name we didn’t get). The rooms are quite dated but this didn’t matter to us at all as it’s just somewhere to sleep for us. We only saw 1 cockroach in the week we were there - this is something I was concerned about after seeing some of the other reviews. We had a room above us, we were woken up nearly every night as you can hear people walking/pulling out the sofa bed. Slightly annoying. However, we had a group of young lads in the room to the right of us and they were playing loud music one evening as we walked back to the room. As soon as we got in the room and closed the door we couldn’t hear the music anymore! The hotel is generally clean, the cleaners come to the room every other day which is fine and all of the communal areas were clean. Late check wasn’t possible for us as someone was already allocated our room, we put our luggage in the store room at 12noon and we were able to keep our all inclusive wrist band for the rest of the day. We full expected to have to pay for our drinks and lunch once we had checked out. So that was a massive bonus. Another big bonus for us; they had a shower block you can use after check out. We were able to lay by the pool all day and shower in this block before our transfer collected us at 6pm. The little shop next to the hotel is convenient but its quite expensive. The food was ok, sometimes it wasn’t very warm but that may be because the restaurant wasn’t massively busy when we went. The 3 older staff mentioned above that were clearing up in the restaurant are faultless - there was never any mess and the plates were immediately cleaned up after anyone left. Some of the younger staff seemed slightly annoyed/not as accommodating but nothing major and I wouldn’t call it rude behaviour- just different to what we expected. It’s not amazing, but it’s also not the worst! It just needs a bit of TLC.

Isabel Justino

I was worried about staying when I read the reviews but once we arrived everything was just amazing. We stay 7 nights all inclusive. Our room was cleaned every other day.The staff were amazing, the food was good as everything we had different option. There os a mini disco for the little ones when the parents can enjoy their drink.They had a parrot show,swimming pool disco where snacks and drinks were served .The view of the hotel is amazing and it's closer to aqualand, Siam park and the beach. Overall we had a great experience for a 2 start hotel,it feels like 4 start.

Kaci-jo Mackie

Was very scared about coming at first due to other reviews. But when we arrived we saw absolutely nothing wrong with the rooms, they were very clean and a little out of date but I don’t know what some people expect for how cheap it is. The cleaners came and did a very good job and were very lovely. The pool is very lovely, the staff are very lovely. Just had a great experience over all to be fair. There are a few cockroaches that make their way into the room but unfortunately that is to be expected and not the staffs fault. People are quite noisy on a night aswell but again not the staffs fault. Can’t comment on the food as we booked self catering just in case. The location is a little annoying with the massive hill but we just got taxis. Would definitely stay again

Olivia Pittaway

We stayed here back in March to celebrate for my 21st Birthday. My partner had already stayed here a few years ago with her family. My god she was shocked coming back. We booked breakfast included in our package, breakfast was dreadful. To be honest not much against the food but the cleanliness. Tables were filthy just the whole restaurant area didn’t feel clean whatsoever. We visited breakfast once on our first day and never bothered after that. Entertainment was crap. Lucky for us we got a room midway down the hill, rooms were outdated and DIRTY. Absolutely filthy. We stayed for 7 nights and the cleaners only changed sheets once. We requested fresh bedding to the cleaner but didn’t speak English. We then went to reception, was handed bedding to put on ourselves.. i mean?!.. Pool area bits of rubbish all over the shop , pool itself was nice. Am giving it a 1 star overall due to cleanliness and service. Won’t be returning and do not recommend it either. By all means for a cheap holiday go for it.