Tracy Docherty
Excellent hotel. Rooms are stunning. Food is outstanding. Service is exemplary. Amenities are fantastic. Every member of staff are so compassionate, caring and lovely people who endeavor to make your stay amazing. The reception staff, bar staff, restraunt staff, entertainment team. Cleaning staff. Everyone of them commendable. What a beautiful place. Thankyou for a wonderful holiday. Thankyou to your exceptional team of staff who deserve so much praise and admiration for their hard work
Whitney F
Amazing hotel with beautiful rooms and a very welcoming atmosphere. The staff are incredibly friendly and helpful.
A special big thank you to Fayrouz from Club Jumbo ,she was fantastic! She entertained and looked after my child so well, which made our stay even more enjoyable and relaxing.
There was a great variety of food, and everything was delicious. Many thanks as well to Abdel and Cherik from the canteen staff , they were very polite, helpful, and always smiling. They were especially kind and supportive with the kids.
Thank you to the representative Zack from love holiday, he gave us a lot of advice and recommandation.
We truly felt well taken care of and will definitely recommend this hotel!
stuart sharp
A bit disappointed, though some of the staff very friendly others were not. Food was cold when served and choices limited. The room was ok but tired. A lot of building work going on which we were not told about, building dust going around pools. There's not much around hotel to do. But do run a bus service to the old town. We were lucky weather was sunny and warm 29 degrees but air-conditioning not working, and pools not heated so very cold.
Alec Down
Overall a poor experience. It’s so far from a shop. This place is a food desert. The staff are hit or miss, sometimes friendly and sometimes just extremely rude. The pool is under construction, the slides are only on sometimes. The food is, frankly, just bad. They claim to be all inclusive, but you can’t get food or ice cream or anything outside of set meal times. We’ve made several requests for pillows, towels, and toilet paper and are yet to get them. The bar staff are understaffed, there’s no babysitting service as advertised, the “kids club” is just a room for kids to do colouring, and the pool is not heated making it unusable on our December vacation. The free shuttle to town never has enough space. Did I mention the food is awful? It’s the same, mass produced, over cooked and under seasoned crap every day. Meat is often undercooked. The beds are hard. The WiFi sucks. Half the pool is under construction. The slides are only on part of the day. The restaurant is only one visit per stay. The bar closes at 11pm, which is far too early, especially when there’s nothing else around here to go to. Our pool view room we paid for is just a tree. Outside the hotel is just slums and construction.
Paulina Stessel-Zuk
Nothing more then it's ok. The staff is very nice and friendly but the rest it's a bit disappointing to be honest. Food is less then average, the choice is not bad, but it lacks a flavour and the stews need more cooking time.
We got a room with a broken garden doors, it didn't lock at all. The staff was trying to persuade me that's ok to have the room opened as they have cameras, and I I can use safe for valuables- guess what? The safe was broken as well. Locks couldn't be fixed so we got a new room but the next day.
On the positive side the pools are very good! Kids love it. Lots of sunbeds available, just better take your pool towel as they're running out of them before midday.
If you're planning sightseeing bare in mind that's far from the central town, but the hotel offers free shuttle bus. Book as early as you can as the seats are limited.
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