Shannon Stothard
We have just spent a week staying at this hotel and it was a wonderful experience, all the staff were friendly and quick to help with anything that was needed.
There are plenty of sunbeds around both pools, we never had trouble finding beds to use and the pool is in view from all the sunbeds which is great when you jave children.
The food was also great, with plenty of choice for all meal times, with different options each day. The food was always replenished when needed, and all surfaces were kept clean and tidy, due to staff attentiveness.
My daughter attended the kids club and had lots of fun with different themed activities, especially over Halloween! Jessica was absolutely fantastic with my daughter, making her feel welcome and included when she was a little nervous to join in. Jessica also hosted the mini disco each night and again went above and beyond to make sure my daughter had fun!
Thanks for a great stay!
Dawn Allsopp
Just returned from a 4 night break at this hotel. We were 4 adults in 2 delux rooms.
Hotel facilities are fine, rooms are spacious with plenty of wardrobe space and mirror. Bathroom looked a bit tired but worked fine. Cleaning staff were very good our room was made up to a good standard each day.
Pools were good. The family pool and baby pool has bar and plenty of lounges. Quiet pool a short distance away also plenty of loungers and umbrellas. Part of the pool has been taped off as they are repairing the tiles this didn’t affect us using the pool.
Restaurants were very good. We were all inclusive and could always find something to eat. Once again the staff worked incredibly hard to make sure everything was clean and were always helpful. We found the all inclusive to be fine for drinks, beer and wine is on tap and there were spirits and cocktails available.
The hotel is in a fab location, situated just off the main strip it is a 10/15 minute walk into the old town and music square.
We enjoyed our time here and would definitely return.
Mary Zan
Stayed here for 10 days. Was a bit skeptical with the bad reviews but needn’t of worried. Staff are what makes this place special. They work so hard and always have a smile on their faces . Everyone is very friendly. Great atmosphere, rooms are cleaned daily. Yes there are chips on plates , but who cares. Get a plate without one.. Jessica is amazing with the activities .made my two feel very special and made their holiday. They loved the mini disco and the games they played together. Would highly recommend this place for families. Great location.. will definitely consider a return trip. Thank you xx
Jürgen
We spent 10 days at this hotel. the rooms were clean and practical. the hotel is not located near beach, so it’s not the typical beach holiday and you have to walk quite long to see a beautiful beach. the worst about this hotel is probably the staff. the people on the reception seem all very unmotivated and quite unfriendly. but the most horrible staff situations can be watched at dinner. we had no drinks included, which is okay, because in the previous nights we took our drink and found a bill on our table after that, we pay that’s it. but in some cases the staff came up to us to tell us it’s not included in a very unfriendly way, like they expect us to put the glasses back. once when we were asked, we told the waitress that what we had, so she can bring us the bill. but instead she brought us our exact order again instead of the bill. she also spoke little to no english and was all furious and angry about the situation caused by her own incompetence, a absolute no go. so if you expect some horrible staff for your vacation dinner this hotel is the right pick!
Paul Herne
This is our first holiday to the Canary Islands and we have had an amazing time. We chose the best hotel to celebrate my wife’s milestone birthday and the hospitality and service was first class. Jessica had been awesome with the children and our son along with her team kept them engaged in the pool playiny water polo, along with archery and numerous other activities! The dinosaur safari was truly an incredible experience for all the children involved! We are going to be sad to leave but know that we will return again some day in the near future … thank you so very much for this wonderful holiday. 😎
My Booking
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