La Moraña

Andy Race

Fantastic Location & Outstanding Staff Great Value Stay The location is excellent – right in the centre and close to everything in Puerto del Carmen. The staff were genuinely fantastic, friendly, professional and always available to help. Nothing was too much trouble for them. We asked for extra pillows and they were provided straight away with no issue at all. The team really made the stay enjoyable. Even the resident door cat was a lovely little bonus! Overall, great service and very welcoming atmosphere. What we didn’t like. Having to pay extra for the room safe was a little disappointing, as many hotels include this as standard. The rooms are quite basic and slightly dated, although this is understandable given the age of the property and is reflected in the reasonable price. You also have to leave a deposit for the TV remote, which we haven’t experienced before in an apartment.

Glenda H

pool area is lovely and the bar staff too. The room was a let down. No air con you need to hire a unit which only works if the window is open. It made the room hotter. €50 deposit for tv remote control. Bathroom was grubby - tiles need replacing and re grouting. No soap and small threadbare towels. Ant infestation in the kitchen cupboards. Your staff shouldn’t enter rooms unannounced when guests are inside. I opened the door to a woman who walked past me to put a leaflet under the phone without speaking a word. I was just out of the shower so quite embarrassed. She could have just handed it to me? I’ve since seen similar complaints on booking.com. Beds are camp beds with one small pillow. Very few sockets - the ones in the bedroom have a light switch which block using an adapter.

Emma Corcoran

Home a week now after our fabulous stay at apartments La Moraña. I was the winner of the weeks stay they had raffled at Christmas. From start to finish we had the most fantastic time. We arrived to a lovely warm welcome and stayed in a perfect apartment poolside. Everyone was so friendly and the place is spotless. We love the location and is the reason we have stayed here before.All the staff work so hard especially the cleaners who work so efficiently and make it look so easy! Views to admire any time of the day. Just stunning.Night security was great so helpful on our early return home and very warm and friendly. The bar was great, so handy and always happy to accommodate. Got our Domingo time and had loads of laughs going up and down the hill. We cannot wait to return next year with all our family. Thank you so much La Moraña for making a holiday such a special time for us.. il never forget this trip! X

Wayne Albrecht

Great place to stay & in a great location....staff polite & friendly, rooms clean & tidy, so to is complex..... Cardiac Hill I could see being a problem for folk with mobility problems but not an issue otherwise....there's a very chilled atmosphere to the complex & NO sunbed wars....👍

Bryan McGrath

Amazing location, friendly staff, spotless, lifeguard on duty. Pool bar food was not good even at pool bar stnadards