Maciek Hewelt
We were positively surprised by the level of the hospitality that we've received in that place. Location - perfect! In the middle of the touristic district, very close to the beautiful beach and promenade. The room was comfortable, with the nice view and we felt very well in it. We had a problem with the light that was impossible to turn off, which we reported to reception desk. There was some service intervention but helped just for and hour, and than the light remain with the same problem. The silent hours are also worth to consider, as in some rooms were everyday noisy party, which didn't helped to put a child asleep. Food and drinks were in very good quality and variety to choose from. Nice pool area, with rather cold water, but still we've spent a very good time there, playing in the water and having some sun baths. Last but not leas - Animation Team - it was definitely the bright side of this facility. Animators were amazing while preparing and driving the programs for adults and kids. They were easy going, and very good in encouraging guests to participate in activities. I used to work in the hospitality market where I had a good experience with animation service, but the Jumbo Team in Kenzi Europa Hotel are far beyond any animation experience that I have experienced.
Sophie Ellis
Spent almost a week here during Ramadan. I will start with the pros:
Choices of outdoor activities are endless!!! - waterslides, tennis, boules, football/basketball, swimming in the main pool, darts, table tennis, aqua aerobics and other activities with the entertainment team. Gym too inside and massage facilities.
Good sized room with sea and pool view!
Great location, nearby to everything.
Breakfast very yummy and the staff in there each morning really friendly - they do not serve meat for breakfast but this was not an issue for us.
Lots of space, I didn’t feel like it was crowded at all during the stay, even during peak breakfast or pool times etc.
The bed is absolutely massive and comfortable too, the pillows again are ginormous but comfy. It was a nice touch having fresh fruit and water waiting for us when we checked in after a long day of travel.
Most staff and doormen are lovely and couldn’t do enough for you.
Beautiful gardens around pool and hotel.
Cons:
Cleanliness of pools and top of the tall slide could be better.
Cleanliness of hotel room floor could also be better as my white socks were brown by the end of the day just by walking across the floor a few times.
Couple of Reception staff not very helpful at all - some are lovely though.
Our aircon would only blow really hot heat the last couple of nights, and our door wouldn’t lock from the inside - did report to reception but nothing was done.
Was told they do hammam massage here but when I enquired was told that they don’t.
The gym is basic and without aircon.
Javeed Pate
Overall its good hotel conveniently located approximately a few mins walk from the beach. It has great pool for the kids with 4 slides. A main pool for the more confident swimmers and shallow pool with small slides for the toddlers. You get a good selection for breakfast with very helpful staff. I have e stayed at other hotels where staff expect you to tip them and won't leave but the guys at Kenzi are more interested in providing a good experience. The staff at reception are always polite and friendly. Even to the point whilst I was on the adjoining barbers next door the manager of the hotel was fully aware of the issue I had around interconnecting rooms (which was resolved 2 days into my stay) had asked if all was OK. Which considering the hundreds of guests at the hotel and never meeting him before felt reassuring. Also provided extra beds without a fuss. Felt really good the entertainment for kids in the morning and even was great too. Rooms are kept clean daily. The only ask I would say would be to give and update to the rooms to modernise but that's just being picky. Overall highly recommended to families.
Lily Xu
The room was terrible, the worst four-star hotel I ever booked. The floor was dirty after cleaning. There is no instruction on how to call the reception. The furniture was old. It is not soundproof, I was terribly disturbed by the guests talking in the hallway during middle night. We came in December, the water in swimmingpool was cold and lack of maintenance. Good location though with easy access to beach and good restaurants.
Mark DeJong
I am 123 km away and I couldn’t get away fast enough. From the moment I walked through the metal detector I was scammed. We purchased half board and was told they would give us lunch for free and dinner that day. When we went to dinner that night Surprise dinner was not free. Thanks front desk liar.
My Booking
