Vicky Charlotte
Just got back from a 7 night stay.
All staff i encountered were friendly and helpful.
The pool was always clean and well maintained, 👌
Our room was always cleaned and the cleaners had good attention for detail, it was lovely coming back to the room and seeing what the sheet would be shaped in to.
The drinks at the pool bar were a little disappointing, not much variety just soft drink, beer and wine.
The 2 guys doing the children's entertainment were great, very engsging with the kids and when there was evening entertainment (did not always happen) that was also good, it was just for a short while though.
I had a fabulous full body massage and loved it! Very nice space and professional.
Great location, local to the main stripe just across the road and a short trip to other towns.
The little local shop was very convenient and Maria was a delight 😊
Lots of stairs here, we had a baby in a pram so it was a bit of a pain getting that up and down.
The WiFi wasn't the best either, kept being kicked out.
Plenty of food on offer, lots of fresh fruit, salad etc.. I did find the food a bit repetitive but did find something to eat and was nice trying local cuisine.
We did eat out a few times too, loads of restaurants etc to choose from just a short walk away.
Really enjoyed over all - thank you Katrin for having us and making our stay lovely
Mark C
Had a great 7 days in this hotel it had everything we needed and always had plenty of choice at meal times. 4 adults and one 7 month old, the kids pool had plenty of space never had trouble getting a sun bed we didn't use the adult only pool but it looked good. The all-inclusive drink selection was limited. I would recommend this place. Only a short walk to beach and stalis strip for entertainment.
Adrian Wales
This hotel is modern clean and tidy,with two swimming pools one being for Over 18s and a super kids pool and area. There are a lot of steps around the hotel and small kerbs which we saw many people trip on. Lifts to main floors but as on a hill extra steps after arriving on your floor in some cases. Rooms were very nice with a good bathroom rainfall shower plus hand shower. The food was very nice always something to eat, but very predictable.
The only downside side was the drinks package, main bar opens at 18:00.,and it's so small and understaffed, every night they ran out of glasses,and then used plastic cups. All the alcohol is local and not very good, the beer is weak. Cocktails were alcohol ,orange juice and a dash of colour so very poor.
The adult pool bar was worse as the poor staff had not a clue and spoke no English.
Pool towels are €10 deposit and €3 a day usage so take pool towels.
This hotel is situated on a very busy road and a challenge to get to the beach.
Unfortunately weather for 3 days was terrible, unfortunately restaurant. Has only a few tables in doors the rest on a covered outside terrace,so we were very cold eating food in long trousers coats and jumpers,felt sorry for some who came unprepared.
Maitre'D was brilliant,very friendly and made you feel welcome,he seemed to be the thread that held the hotel together, restaurant staff were great .
Shelby Heath
We was reccomended this hotel by a travel agency, knowing full well it was out first ever holiday abroad and we wanted it to be all about the kids and for them to have the best time, to then arrive and spend it here we was totally gutted!
This hotel isnt for kids at all maybe toddlers but not for any kids 5+. There was no activities during the day at all even though their website states it does have kids club and activities they did not when we was there. They only had a 30 minute disco on at 8.30pm in the evening with the same 5 songs playing! The kids were all using the adults pool as the 'kids' pool is unsuitable for any bigger kids and cannot fit many in.
The lifeguard was absolutely useless half the time she was with another girl sitting in a corner on their phones the whole time! We felt like we could relax and sunbathe as I was too worried that something would happen to the kids and they wouldn't even notice. Absolutely shocking for health and safety reasons. Us parents are allowed to rest on holiday and this was far from relaxation.
Drinks were fine I think they could have better on tap but that's just personal preference overall they were drinkable. Food wasnt great, they did the same all the time mainly and alot of it didnt look edible. But the pizza, chips and pasta was all fine.
The hotel was clean rooms, there was no kettle in our room so we couldn't have hot drink in the evening. The tea/coffee machines are not open 24/7 they shut when the restaurant and bar shuts.
Some staff were friendly like the guy who welcomed us the others not so much especially around the pool side they looked like they didnt want to be there.
There is nothing on the beach for the children either only cafe and gift shops, nothing they can get involved in.
I would not recommend to anyone with children over 5. We are gutted out first time abroad turned out this way safe to say we will not be visiting this hotel or stalis again.
Wiggysan Wiggysan
After our collection from the airport we were the joint 2nd / 3rd drop off which was good as was only around a 30 min coach ride.
After booking in we used the lift to our double bedroom suite. It was spotless clean and the air conditioning was excellent. Bathroom was spacious with an excellent shower that can be adjusted for temperature and pressure.
The restaurant was the usual self self buffet. All good food, plenty of choice however, like everywhere, it can get a bit samey after a while.
The 2 adult only pools we did not used.
Sunshine Pool for us with our 10 & 11 year old girls. The pools (somehow) were absolutely freezing 🥶. I can only guess they dont get covered for the evening.
The kids loved them both and loved the endless soft drinks.
Sunbeds were OK but showing their age now & have no additional padding unlike the adult pool loungers that looked new & very comfortable.
On the Thursday we arrived there was 2 Gentlemen playing & singing songs, however that was it. 100% that's it. Absolutely no entertainment for the kids despite the leaflet that reception gave us saying it was on 6 nights a week.
The evening bar man is called Dennis (Goatee beard & leather waistcoat) and is absolutely BRILLIANT & a proper Gentleman.
All on all my (our) 4 out 5 rating is fair.
NOW THE BAD BITS........
So, for only 1 night there was an incredibly rude and obnoxious bar man that simply had no place in a venue like this. We & others all complained about him & infact we did not see him again.
The next problem is the night time receptionist. "Stefan". Absolute disgrace to the hotel and hopefully will not be brought back next season. Rude, arrogant and very unpleasant to "try" to talk to.
Problem 3....... Cats. Strays, verman, pets whatever you want to call them, the complex is full of them. They seem friendly but you can't be fooled. We have a cat so know how to treat them. After telling the girls not to pet them as we dont know if they carry diseases, we backed down & one of the horrible beasts (whilst been petted) snapped and turned, scratched & then bite my girlfriend. Drew a tiny little bit of blood. So a trip to the pharmacy for advice was in order the next day.
So that's it! Lots more positive then negative.
