Shelby Heath
We was reccomended this hotel by a travel agency, knowing full well it was out first ever holiday abroad and we wanted it to be all about the kids and for them to have the best time, to then arrive and spend it here we was totally gutted!
This hotel isnt for kids at all maybe toddlers but not for any kids 5+. There was no activities during the day at all even though their website states it does have kids club and activities they did not when we was there. They only had a 30 minute disco on at 8.30pm in the evening with the same 5 songs playing! The kids were all using the adults pool as the 'kids' pool is unsuitable for any bigger kids and cannot fit many in.
The lifeguard was absolutely useless half the time she was with another girl sitting in a corner on their phones the whole time! We felt like we could relax and sunbathe as I was too worried that something would happen to the kids and they wouldn't even notice. Absolutely shocking for health and safety reasons. Us parents are allowed to rest on holiday and this was far from relaxation.
Drinks were fine I think they could have better on tap but that's just personal preference overall they were drinkable. Food wasnt great, they did the same all the time mainly and alot of it didnt look edible. But the pizza, chips and pasta was all fine.
The hotel was clean rooms, there was no kettle in our room so we couldn't have hot drink in the evening. The tea/coffee machines are not open 24/7 they shut when the restaurant and bar shuts.
Some staff were friendly like the guy who welcomed us the others not so much especially around the pool side they looked like they didnt want to be there.
There is nothing on the beach for the children either only cafe and gift shops, nothing they can get involved in.
I would not recommend to anyone with children over 5. We are gutted out first time abroad turned out this way safe to say we will not be visiting this hotel or stalis again.
Andrzej
We had fantastic seven days in this hotel. Incredible place to relax and "recharge batteries". We will definitely recommend this place to our friends and family. Thank you for fantastic time.
Best regards aspecially for weiter Kostas from Ambrosia restaurant! Great man!
Beverley Potts
The quality of the drinks was a total letdown. The soft drinks were the cheapest you could imagine. Truely awful!. This is the first hotel I've stayed in that does not have coke or Pepsi. The spirits are described as local which I'm happy with. These were not! Ghastly!
Jennifer Evans
I booked a twin room with a plunge pool and It was the perfect escape I stayed in room 2001.
The hotel is clean, the staff are all amazing and go above and beyond to make your holiday perfect.
Dennis in the bar has the patience of a saint and is so great with everyone of all ages.
The food was a good standard, very fresh and a nice selection.
I had a complimentary massage which was outstanding and so needed. A lovely touch.
The location is ideal just a 5 minute walk from the beach and everything you need.
I have been to many destinations and this has to be one of my favourites . I can’t recommend it enough.
Wiggysan Wiggysan
After our collection from the airport we were the joint 2nd / 3rd drop off which was good as was only around a 30 min coach ride.
After booking in we used the lift to our double bedroom suite. It was spotless clean and the air conditioning was excellent. Bathroom was spacious with an excellent shower that can be adjusted for temperature and pressure.
The restaurant was the usual self self buffet. All good food, plenty of choice however, like everywhere, it can get a bit samey after a while.
The 2 adult only pools we did not used.
Sunshine Pool for us with our 10 & 11 year old girls. The pools (somehow) were absolutely freezing 🥶. I can only guess they dont get covered for the evening.
The kids loved them both and loved the endless soft drinks.
Sunbeds were OK but showing their age now & have no additional padding unlike the adult pool loungers that looked new & very comfortable.
On the Thursday we arrived there was 2 Gentlemen playing & singing songs, however that was it. 100% that's it. Absolutely no entertainment for the kids despite the leaflet that reception gave us saying it was on 6 nights a week.
The evening bar man is called Dennis (Goatee beard & leather waistcoat) and is absolutely BRILLIANT & a proper Gentleman.
All on all my (our) 4 out 5 rating is fair.
NOW THE BAD BITS........
So, for only 1 night there was an incredibly rude and obnoxious bar man that simply had no place in a venue like this. We & others all complained about him & infact we did not see him again.
The next problem is the night time receptionist. "Stefan". Absolute disgrace to the hotel and hopefully will not be brought back next season. Rude, arrogant and very unpleasant to "try" to talk to.
Problem 3....... Cats. Strays, verman, pets whatever you want to call them, the complex is full of them. They seem friendly but you can't be fooled. We have a cat so know how to treat them. After telling the girls not to pet them as we dont know if they carry diseases, we backed down & one of the horrible beasts (whilst been petted) snapped and turned, scratched & then bite my girlfriend. Drew a tiny little bit of blood. So a trip to the pharmacy for advice was in order the next day.
So that's it! Lots more positive then negative.
My Booking
