Chris Burnett
We started our honeymoon off here and were very happy. The suite we got was very nice. Spacious, clean, nice amenities, amazing view of the sea with its own terrace. There were not many other rooms on our level. We rarely saw anyone else and never heard any noise in our room. Very private.
We do wish we upgraded to a suite above the lobby so we could have been closer to the infinity pool and gym, both of which are very nice and we used every day. Breakfast was also very good with a great view. Service was friendly and quick, unlike some other reviews I’ve read. The shuttle down to the port and back runs every hour between 10 am and 11 pm. We do wish it was every 30 minutes just for convenience but overall, every hour isn’t bad. And please note calling taxis can take awhile since they have a limited number and try to make efficiency on pickups while dropping off. It took about 45 minutes for our taxi to arrive to transfer us to our next hotel in Valldemossa.
The hotel has a lot of levels and sprawls along the cliff side. So you could end up taking multiple elevators or stairs depending on where your room is. We do wish the hotel was a tad smaller so it was more personal but the service received was pretty top notch all around. I did call for more coffee pods twice and never received them, most likely because the request has to get passed a long and was lost along the way.
Still, we would stay here again in a heartbeat and actually wished we had stayed an additional night instead of the 3 nights we were there.
Carina Medel
After doing a tons of research in advance of our Mallorca trip, I knew we made the right choice in staying at Jumeirah Mallorca. It's a top notch hotel and is worth the price point.
The location is situated on best part of the island! Located on the cliffs near the Port of Soller, you cannot beat the incredible views from this hotel - you have the best of both worlds in having both an ocean and mountain view here and it's easily accessible via the hotel free shuttle to the vibrant town part of Port. We also had a car, so other popular areas like Deia, Palma, Valdemossa were not too hard to get to from this location.
As for the hotel itself, the amenities, infinity pool, and rooms are such high quality and everything is kept pristine. The free breakfast and food around the hotel are delicious. However, what we loved the most was the incredible staff all around and how friendly they are. The valet /concierge staff were our favorite people to talk to as they were so welcoming.
We were sad to say goodbye but we cannot wait to come back to this hotel in the future!
Luisa Schuster
By far one of the best hotels we’ve ever stayed at. Very kind and accommodating staff, high attention to detail and the hotel was very welcoming towards our dog (a small poodle), which made for an even better vacation.
We are already thinking about coming back !
The only recommendation is that the whirlpool in the spa is a bit cold and would benefit from being a bit more heated.
Erica Feldman
We had high expectations for Jumeirah Mallorca as the splurge hotel for our honeymoon, but the experience was disappointing from the start. Our room had an ant infestation, and although staff responded quickly, the problem worsened within hours. We were offered another room, but it had a significantly worse view and layout. We also had major issues with the AC — first the room was stuck at 16°C, then the system failed completely overnight, leaving the room at 27°C by morning. After multiple complaints, staff fixed it, but compensation was only offered after we asked, beginning with complimentary cocktails, which felt inadequate given the nightly rate.
We were eventually comped one dinner after negotiation, but overall the service did not feel proactive or consistent with a luxury resort. We were also woken by loud construction noise one morning, despite the front desk denying any construction was taking place. The property itself feels dated, with a broken elevator throughout our stay, burnt-out light bulbs, and fading signage.
While the pool and views are beautiful, this did not feel like a true 5-star experience and was far too expensive for the level of quality, facilities and service provided.
We were also disappointed by Cap Roig — the octopus appetizer was overcooked, the seafood paella tasted unpleasantly fishy, and the €29 room service cheese platter was identical to the complimentary breakfast cheese selection.
Joerg Drescher
Just visited the hotel. We did not stay overnight but spoiled us with a spa treatment. Loved it. Beautiful clean service and very star of the art installations. Loved the jacuzzi pool with a stunning view over the mountains range of Mallorca. The location of the hotel is in Port Sóller, on top of the bay overlooking the port and on the same time stunning view looking over the Mediterranean Sea. Wonder how the sunsets must be. Since we live in mallorca we won’t stay overnight, however we will be back for more Spa, and testing the food :) ps: can recommend their Jumeirah Massage, wonderful relaxing and revitalizing for body and mind.
.jpg)
