Adonis Marmarus
The service was horrific. We checked out at 5pm and had our all inclusive writsbands taken off before 11am. And refused the €100 deposit until we had been checked out of both rooms. The manager is rude and narcissistic. No floats or balls allowed. Was put on the 4th floor after requesting a ground floor due to having a child with additional needs weeks in advance.
Lady in reception and lifeguard was okay other than that i would never come back.
Very anti-english staff and general collection of guests.
Jan Ooijman
A Hidden Gem in Playa del Ingles: Jardin Del Atlantico Exceeds Expectations
Don't let the initial exterior resemblance to a multi-storey car park fool you – the Jardin Del Atlantico is a colossal hotel that truly surprised us in the best way possible. For a budget option, it far exceeded expectations, offering spacious, bright, and modern apartments with good views. The hotel is situated in a vibrant tourist area, surrounded by numerous other hotels, bars, restaurants, and shops, all aimed at holidaymakers.
The X-shaped layout houses well-appointed apartments featuring a balcony, a comfortable living and kitchen area, a walk-in shower and toilet bathroom, and a separate bedroom with ample storage. While we opted for the fantastic half-board option, the kitchen comes equipped with a kettle, toaster, microwave, and hob, perfect for self-caterers. The cleanliness throughout the hotel was impeccable, with daily room service and spotless accommodation. The modern power shower with plenty of warm water was a welcome touch. Rooms also have a TV with a selection of international channels.
Location-wise, the hotel is a convenient 5-minute walk down a straight, safe road to the enormous Playa del Ingles beach. While accessing the beach from the promenade involves a relatively long set of stairs (other access options may exist), the proximity is a major plus.
The half-board dining experience was a highlight, boasting a "humongous" buffet selection for both breakfast and dinner. The variety and quality were so impressive that overeating was a real temptation, although plenty of healthy options were available for those with self-control. Our only minor gripe was the lack of free water with dinner for half-board guests.
Beyond the comfortable apartments and excellent dining, the hotel offers a range of facilities, including four uniquely charming pools, a gym, and a beauty salon. Evening entertainment is also provided, typically from 8 to 10 pm. A safety deposit box in the room can be rented for €1.50 per night, and a €50 deposit is payable on arrival.
Atmosphere and Value
Despite its size, the hotel often maintained a calm atmosphere, though it could get busier during peak times. The clientele appeared to be mainly older couples and some families, with a diverse international crowd alongside many Spanish guests.
The Jardin Del Atlantico offers excellent value for money, and we would certainly consider staying again.
Top Tip for Your Stay
A crucial tip for future guests: Be sure to keep your door swipe card away from your phone! The magnetic strip in phone cases can demagnetize the card, requiring a trip to reception for reprogramming. A previous 1-star review seemed unfairly focused on this issue, as this 3-star hotel truly deserves a 5-star experience rating.
Katie S
Absolutely loved my stay!!!!! The bars across the street were awesome. Definitely recommend the all inclusive
And staff were so friendly to us!
Isabell Bergkvist
Really bad hotel. We paid for a room for 3 but only got 2 beds. The beds are hard as rocks and with dirty bed sheets. There is black mold in the showers and in their washing machines that you can pay to use. You have to ask for everything including toilet paper because they won’t fix nothing in time. Many of the rooms are close to the karaoke bar so it sounds like you are sleeping in a chicken’s house. They are probably cooking the food with their feet or something because 2/3 of us got food poisoning, and one so bad they had to go to the hospital. And last but not least 90% of the people working there are really rude and bad people, feels like they hate everyone on the hotel and hate their life.
C E
We had 3 people booked the description for a one bedroom apartment was a sofa bed,that is a complete fantasy it can hardly be described as a sofa so first night and next day spent speaking to our companies representative to sort out a proper bed in it's place,if there are more two don't book a one bedroom apartment as sofa bed is not what it says.the pool at hotel was it's best feature by a country mile I have stayed at higher rated hotels with by far not as nice as a pool and there were many pools.we went self catering paid for breakfast once and that was enough.not best have had.another thing is you like a sleep before 3am this is not the best as the noise from the irish centre is very loud.