Ahmed El Beheiry
Nice resort.. we liked that the pool was heated, so the kids could enjoy despite the relatively cold weather. There is a reef accessible for snorkeling from the beach right away, which is great. Service was very good.
nadia badrawy
Had a marvellous Christmas vacation at this hotel the staff are very friendly, with their warm smile and greetings.
Delicious food & drinks by the pool and the blue beach with all the excitement actives and colourful corals reef.
Christmas party with music and decorations.
Animation team very talented with their dancing.
Would like to thank all the hotel team for all the preparation and making my vacation delightful.
Special thanks goes to Mr Patrick Krebs for his effort and his warm greetings.
Sebastian Elsenberger
In short:
Food 3/5
Drinks 1/5
Hotel Complex and Activities 5/5
Staff 5/5
Cleanliness 5/5
Internet 1/5
Summary:
Hotel complex and staff are amazing. I never have been treated that well by hotel staff. Food is mediocre. Some dishes are less rounded than others. Desserts are amazing though. Alcohol is not good. Not the highest culinary, but this generally cannot be expected in all inclusive hotels. Else it's a safe and clean place with lots of stuff to do. Staff speaks more German than English, >95 % of guests were German speaking. Kids were here to a tolerable amount. WiFi terrible.
The positives:
I fully agree to other reviews that staff is amazing and service extraordinary. They is a high attention to detail and staff tries everything to ensure 100% satisfaction. Drinks are even served to the sunbed and if you don't find a free one, they'll bring an extra one without asking.
Hotel complex and rooms are amazing! It is very clean and spacious and has a private beach. The place is generally not crowded even though we came right before Easter. Various activities are offered free of charge, such as: volleyball, tennis courts, billard, table kicker/tennis, kids' club, indoor gym and many more. Worth pointing out is the included waterpark, with an astonishing amount of water slides (almost too many for one day).
The less positives:
There are many restaurants, where you must reserve for dinner (except for the main buffet). In our case, only two reservations were available for the whole week. You can also dine around in restaurants outside, but also all full. The main restaurant hosts a sophisticated buffet for three meals a day. The beach restaurant is much better. Since Egypt is a Muslim country, no pork is served, which means no breakfast bacon.
The variety of food served is big. The following review is centered around the main buffet restaurant. Beach restaurant is impeccable.
Breakfast:
-Available coffee is only Nescafe.
-Bread is decent.
-The selection of cheeses is poor. All quite similar in plain taste and a plastic-ish texture.
-Great selection of cakes, but some of them overbaked, which is especially a pity for the cinnamon rolls.
-Omlette station is good and other eggs served are 10 min eggs and unseasoned poached eggs.
-Sausages generally not great.
-Fresh fruit and salads are good.
Lunch/Dinner:
A broad selection of dishes with varying quality. Everybody will find something nice but nothing mind-blowing.
-Fish dishes generally good but the signs only indicate 'fish' which makes it hard to tell what you eat. Seafood offer rather limited.
-Salads often rather oily but there is a great selection.
-They have a grill station, where twice chicken was served. Both times the chicken was red inside, which is a health hazard and gave me - presumably - stomach ache. We had to give it back. Staff took us seriously but it still happened again the next time.
-Meat is centered around veal and lamb, few chicken options.
Drinks:
-One choice each of beer and red/white/rose wine. White and rose wines are not good (sour and a uneven bouquet). Red wine is okay, beer is so so.
-Cocktails: Every time you order, it tastes different. Gin&Tonic tastes like rum. Mojito tastes like spiritus, not sweet, had basil instead of mint.
-Booze: Utilized liquors are local brands and for international spirits, 19€ per shot are charged.
Food/Drinks:
Given the situation of being in Egypt, with a 400% import tax on alcohol and the general hardship in importing food due to foreign currency shortages, most of this is very understandable and shouldn't be understood as a critique of this hotel per se.
Internet:
-WiFi speed is low with around 2 Mbit/s
-Phone disconnects every 1 to 30 Min and it is very hard to reconnect. Have to try multiple times every time.
-Internet log-in broke down for one day
-Had to buy network roaming.
Steph Owen
All staff and attention absolutely brilliant. Delighted to return here and recommend this hotel with no hesitation. So happy to be back.
Mohamed Aladdin
It is a fantastic hotel and they have excellent staff. It was a long vacation, but it came quickly. The food was very delicious. I liked the activities because I
. am an athlete
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