Lucky Seven
Our family of four (with kids aged 11 and 6) stayed here over the October half term. Overall, it was a pleasant stay with plenty of positives to mention.
Highlights:
- The staff were genuinely friendly and welcoming.
- The amenities were great and well-maintained.
- The food and drink options had a good variety that suited our tastes.
Even though it wasn’t summer weather, it was still warm enough to swim and enjoy Mallorca. I can imagine the hotel being much busier and more expensive in the summer, which makes sense given its lovely location and great weather that time of year.
As for the facilities, the indoor pool was on the smaller side but worked fine for us. The gym was open 24 hours and had what we needed, though the sauna was a bit disappointing. It only reached about 70 degrees, which felt quite mild compared to a typical sauna.
We still had a good stay overall, but the last couple of days were let down by two main issues: I started getting itchy bites on my legs and arms (my children too), which felt like mosquito or possibly bedbug bites, and there were quite a lot of wasps around the outdoor drink station, making it uncomfortable to sit there.
Because of these issues, I’m giving this stay three stars, though with a few improvements, it could easily be a four
Eliza Post
We stayed at this hotel for 15 days with our two little girls and absolutely loved the atmosphere and service. The staff are truly wonderful: always kind and attentive. Everyone we met, from the cleaning ladies and waiters to the chefs and animation team, was so friendly and involved.
The rooms are a bit dated, but they’re spacious and filled with light, which we appreciated. There are water and soda dispensers on almost every corner - super convenient!
One of the reasons I chose this hotel was the layout: the kids’ pools are right next to the main pool and close to the beach. It's perfect for families.
The buffet is nice and varied, though after two weeks it can feel a bit repetitive (and sometimes a bit heavy or salty). There aren’t really any dietary options, but the salad bar is always fresh and well-stocked.
The indoor pool is cosy and relaxing, and I can really recommend the massage treatments. The rooftop pools are also lovely. Calm and perfect for a quiet day away from the crowds.
Surprisingly, the best à la carte restaurant was the Mexican one - with lots of tasty dishes like lemon ceviche and more. Dishes in those restaurants are not repeating buffet.
Evening shows were entertaining and fun for both kids and adults. We were never bored!
What I didn’t like: the path from the middle of the hotel to the restaurant goes straight through the pool area, so your shoes or clothes can easily get wet. It feels a bit strange and not entirely safe.
Also it's nice to make an a la carte restaurant (or something similar) in the evening at the place of a BBQ restaurant (that is opened only for lunch).
(Not affecting my review score) I had also asked the hotel by email for a transfer company recommendation, and they suggested Grupo Salatour. Unfortunately, it was disappointing. Imstead of the new, comfortable cars shown on their website, we got an old, half-broken minibus. On the way back, there were no baby seats provided despite confirming this in advance, and it was just a standard taxi, moreover it was late... It feels misleading, and I'd kindly suggest the hotel not recommend this company to future guests. Such a shame, considering how great everything else was.
Jan Machowski
The hotel is OK but it definitely didn't live up to the expectations. The staff was very friendly but there were so many small glitches that I will share only a few. The hotel was overcrowded in October with a daily queue to the restaurant for breakfasts, lunches and dinners. We were unlucky with the weather and I had to stand for 15 min outdoor in the rain waiting to get a table for dinner. It's the first four star hotel that doesn't have any umbrellas. At the reception they told me I can buy an umbrella at the local supermarket...
A warning to tennis fans - the court at the hotel is in a bad shape and it's a joke that they charge money for using it. There are some planks under the carpet so the surface is uneven and quite worn.
The kids club seem to have nice activities for small kids (4-6 yo), but less for kids one than 7. Our kids never took part in more than one activity per day.
The activities often last shorter than advertised and there are long breaks between them. One day they had 1h for building sand castles on the beach and then 1h for "admiring the castles that were built". They built one big sand turtle and I really tried to admire it thoroughly but I still didn't last more than 10 minutes.
Another note on the IHG loyalty program - I was disappointed by no recognition/welcome for diamond members. When I asked for it, the reception manager first blamed their system, then told me that they can't really offer anything special beside 500 welcome points. Which they anyway forgot and I had to ask for them again upon the check-out...
Nicole Iten
We stayed for one week during high season and it was the perfect family holiday! The hotel is superb in every way.
Even with the hotel being fully booked, it didn't feel crowded. There are so many choices for pools, restaurants and activities. Even as a family of seven we never waited in line for long or had difficulties finding a place at the pool or a table at a restaurant.
The whole complex was clean and well kept.
The whole staff was exceptionally friendly and helpful, we felt very well taken care of! I cannot stress enough how much this contributed to our experience! 🫶🏻
Thanks to everyone who made this a perfect week!
jessica burns
We had a really enjoyable holiday at Albufera Park and overall found the hotel to be beautiful. The architecture of the rooms is impressive and the facilities for young children are very good. The children’s pool with slides is especially fun and provided plenty of entertainment for our little ones.
Highlights
The family rooms with bunk beds are an excellent idea, particularly if you have children who prefer not to share a sofa bed. It gave them their own space and made our stay much more comfortable.
Having direct access to such a lovely beach was a real treat and we made the most of it during our stay.
The food was outstanding. This was easily the best hotel we have stayed at for choice, especially for vegetarian and vegan options. Even picky eaters will find something they enjoy, and we looked forward to mealtimes every day.
Areas for improvement
The biggest issue for us was with sun loungers. During our five night stay we only managed to find one available. Many guests were reserving them with towels as early as six in the morning, often leaving them unused for hours. This was very frustrating and we feel the hotel could manage this more proactively, as other hotels we have visited remove towels if loungers are left unattended.
Cleanliness, while generally fine, was not always consistent. Our bed sometimes had hair on it and the floor in our room was not cleaned as thoroughly as expected, even after mentioning it to staff.
At lunchtime the experience was not as smooth as in the evenings. On certain days only one restaurant was open, which led to queues, a noisy atmosphere and a space that felt cramped. It also did not feel as clean during these times. Dinner, by contrast, was excellent every evening, with beautiful food and a relaxed ambience.
The towel exchange system was not very convenient. Fresh towels were only available from ten in the morning and the daily token system seemed unnecessarily complicated. When we asked for clarification at reception, one member of staff was unhelpful, which was disappointing, although the majority of staff we met were friendly and welcoming.
Overall
The hotel offers a lot, particularly in terms of food, children’s facilities and its stunning beach location. While the price of £3,000 for five nights reflected the summer holiday season, it did feel a little expensive given the issues with cleanliness and sun loungers. That said, if these areas were addressed, we would happily return. The food alone makes it a destination worth considering again.
My Booking
