D Gibson
Stayed in villa 3. Private pool , 4 sun loungers, pool umbrella, very private outdoor space with a covered terrace, built in BBQ ,dining table and chairs. Inside 2 bedroom villa with a lounge sofa that converts to a 3rd bed. 2 bathrooms, great rainfall shower. Lounge dinner second dinning table and large sofa 55 inch TV. Kitchen has induction hob microwave kettle Tassimo coffee machine fridge freezer, basically everything you would need. Villas cleaned every 2 days with fresh beach and bathroom towels left. Overall great. Hotel restaurant offers inclusive meals buffet style, great choice and the staff in restaurant are amazing. I would definitely return to this resort and villa
Hazel
Only back from 2 week holidays here, can’t fault it I was with my two children so the hotel was lovely, room was cleaned every 2 days which was great, location about 15/20 mins from strip which wasn’t bad, taxis are cheap too, staff are really helpful and Gerry (I think his name is) at the pool for entertainment was brilliant! Life to the party! We had breakfast included also and it was lovely, Will be back again in the future.
John Reynolds
While we had a wonderful experience last year and chose to return for this summer’s holiday, unfortunately, our stay did not meet the same standard, and we do not plan to return in the future.
The hotel’s facilities, location, and pool remain superb, but we encountered significant issues with the air conditioning in our room. The temperature was consistently warm throughout the day, only cooling slightly in the early hours before becoming uncomfortably hot again. The system appeared to be locked at 23-25°C, leaving us unable to adjust it for comfort.
Despite multiple visits from maintenance staff, the issue was not resolved. The technicians used a thermometer at the unit (positioned 8 feet high, where airflow was not reaching the room effectively), but we were never informed of their findings. The only solutions offered were a room change—which, after Jet2’s intervention, still presented the same air conditioning problems—or a basic office fan. The new room also had the added inconvenience of being near the entertainment area, resulting in noise disturbances until midnight, which was particularly challenging with two young children.
We were initially told that the temperature regulation was due to Spanish law, though my subsequent research indicated that hotels are exempt from such restrictions. The overall handling of the situation was disappointing, and it was only after Jet2’s repeated follow-ups that any action was taken.
While we appreciate the hotel’s many strengths, the air conditioning issue significantly impacted our comfort and overall experience.
Kelly-Ann Google
This is not a very family friendly hotel. The doors do not lock from the inside so if you have young children they can easily let themselves out in the middle of the night. The staff have given us no solution and deny any suggestions we have that would help our situation. We have a 6 year old with autism and currently one adult has to stay awake at all times to make sure he cannot get out. There are big torn bushes right outside the door and the staff are just not very helpful at all.
bernadine hayes
This place is just so lovely, clean and tge staff are wonderful.
It's perfect for families and the entertainment appeared great although I only saw it from a distance.
If you have poor mobility, it's a little out of the way, but for people who like to stay in the complex, it's perfect.
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