Kira
A Mixed Bag – Immaculate Hotel With a Couple of Key Drawbacks
I recently stayed at Timoulay and have a mixed review - I would rate 3.5 stars if possible.
On the positive side, the hotel itself is spotless. The whole hotel and our room was impeccably clean, and housekeeping clearly takes great pride in their work.
I can’t say enough good things about all of the staff – everyone from the front desk to the breakfast servers were friendly, professional, and genuinely helpful.
However, there are a couple of important issues worth noting. The hotel is located directly across from a hotel with a rooftop bar that plays very loud music until around 1:30am every night. If you’re a light sleeper or hoping for a peaceful evening, this would be a serious drawback as the noise was impossible to ignore, especially when the DJ is shouting over the music. This led to us feeling increasingly tired as the week went on.
Additionally, on arrival the staff member at the desk informed us that there would be a rep meeting us the next morning to go through local excursions. Unfortunately the rep gave us misleading information about the sunset camel ride/BBQ that we booked. The description didn’t match the reality – for instance, the ride itself is taken along a dirt track through what can only be described as an area of wasteland, up to a river before looping back. It was not at sunset and there was no BBQ, we were seated in a tent full of flies and served a tagine. It felt like the goal was more to make a sale than to provide honest guidance. We had also booked the Fantasia show through the rep and this was a much better experience, it was as described and the rep let them know about my dietary requirement so that a separate tagine was prepared for me.
Overall, the hotel and staff delivered on comfort, cleanliness, and customer service – but the nightly noise and the misleading excursion info from the hotel-recommended rep did take away from our experience.
Richy Rich
Moroccan people will make your visit a 4 star minimum without doing anything anyway... so staying at this medium sized hotel has to score 5 stars.
##All staff## From Cleaners - Restaurant-Bar- Reception- Security to the hotel cat 🐈 are so so friendly and welcoming 🙏 it's hard not to think - 'I'm gonna return here' so I will plan to do exactly that.
The breakfast was pretty good and I had lunch type Hot food with vegetables etc most mornings.
The whole hotel was spotlessly clean, smelt of cleaning and fresh throughout.
Bar pool areas were well organised and staff well drilled, Nothing is too much, Credit to management as the guest culture is instilled end to end.
The location allows for long coastal path walking to built up and Marina area 30-40mins and even to the cable car for Kashbah if feeling energetic enough.
We also ventured by foot to Founty centre 15-20 min walk where most were Moroccan residents and tourists, all speak English and again all were so welcoming. Food generally is helathy, savoury and adventurous.
Go to Souk El Had in centre area to experience the real time Moroccan hustle, also try Berber Atisan Souk where its a bit quieter and sells all leather and many take home gift type goods.
Alcohol snacks etc are available in supermarkets 15-20 min walk or passport approved drink stores (10 min walk)
Agadir is well underway for transition for tourism and is being developed rapidly for World Cup 2030 its good to see.
As an alternative to Spain / Canaries it is well on the radar.
David Marshall
Very friendly staff who were always there to help. The hotel is in a quiet area, near the beach and restaurants. The rooms, pool and restaurant were spotlessly clean. Our room was spacious and tastefully furnished. Would happily come back
Zoran Marinov
This place is a great example of a perfectly managed Hotel. Staff is so well trained and great, rooms huge and super clean. Pool is very good maintained and location is very close to sea. Restaurant is the best part of hotel. Very few negatives are wifi internet and spa quality could improve a bit. Highly recommend the place!!
Carolyn McGarry
This was our second visit to this wonderful hotel. It’s such a Lovely small hotel, the best staff who go out of their way to help, and the spa was also wonderful, we had massages, pedicures and facials and the ladies were very friendly and knowledgeable. If you’re looking for a relaxing stay with great service and fabulous food and guaranteed cleanliness throughout the hotel we highly recommend staying. The beach and restaurants are about 10 min walk away.
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