Steve Beckitt
So close to being really good. The hotel is modern, clean and tidy but the service falls right behind the location. For example, there is no water in the rooms and if you call and ask for some, they won’t send it to your room, you have to go down to the bar to get it. Also their toilets don’t work properly. Sort this out and it’s 5* for everything
Єлизавета Андреюк
One of the Best hotels I visited. Amazing rooms, perfect service, hospitality and great staff! Really good food, perfect location. Special thanks to Antonio for being so sweet and helpful all the time, for special attention to our requests and warm welcome. I am sure I will stay here again and again. More than perfect hotel. Thank you 😊
soukaina loulidi
The rooms are nice and clean, the quality of service depends on which employee you find at the reception. We came several times (6 times but only because the location is good) and no particular attention was brought to us knowing we are loyal clients. Last time when we checked in, I specifically told the receptionist to put us on a room far away from the highway noise, he put us on the worst one (knowing they have plenty of empty rooms even if they are telling us the opposite), I suspected that they give the best rooms to European people, so I really sensed a kind of racism in this hotel.
So a part from one nice lady who were always there at evenings and the buffet employees, all the staff is not worthy of a 4 stars.
The bar close to the rooms is a NIGHTMARE, this definitely should be removed… it’s a small hotel not a big palace. The noises on the hallway should be PROHIBITED… that is the least they can do.
If I am coming back is only for the location!
3dollar
It was really impressive when I got in rooms were newly renovated , nice facet and deco but that’s it. There is no AC and that goes my 0 rest with many sleepless nights. I got one of the rooms near the entrance so sleeping with doors open is not an option. I asked the receptionist and apparently he gave us a bizarre look and say ‘it’s winter there is no AC.’ We asked for a fan and it did not come . when we asked the receptionist again. As we all expected msg was never logged that we requested a fan. Jus an Idea how bad the room was- we both had sore throat as it was so stuffy and dry. We had one soaking wet T-shirt to dry due to rain, it was completely dry within a hour. The corridor is so much cooler than the room. I reported on the app but it came back with a msg - ‘ your booking is confirmed’ and said issue resolved! The rooms we are disturbed by ppl pulling chairs at the corridor. This is something needs to be done. Breakfast gets hectic and there is no queue system. We waited for a table but others get one first: so we follow suit to jus find a seat and got a table ourself. But we were stopped by the staff and asked to wait and rectify room number. It felt horrible and to be honest is this Racist or double standard? Try doing that to other race Middle East or European! It goes the same for reception , they will not entertain who is in the queue , rather they always entertain ppl that barge in first or speaks louder as if there is an emergency! I dunno if that’s racist or they have double standard for people dressed in full branded cloths. Amenities- I travelled many parts of the world- being environmentally green friendly does not mean it should compromise your amenities like toothbrush, slippers, coffee machine, water. I think if you want to do something maybe please limit those ‘known guests’ to be considerate : buffet breakfast. It’s so sad to see food waste - plate of bread croissant, bowls of yoghurt untouched.
C Wallaby
Very clean and well presented.
Staff bent over backwards to be of assistance. Friendly and professional.
Buffet (breakfast and dinner) had a wide variety and excellent selection of foods catering to all dietary requirements.
Rooms were spacious, comfortable and clean.
My Booking
