Caroline McCarthy
This hotel is located in a great location with fantastic views over the coastline. Reception and general areas are well presented. Bedroom was slightly dated and in need of some attention, but very functional with safe and toiletries provided. Rooms either face the coast or inland directly over parking, and were serviced every day. Buffet breakfast was plentiful but felt a bit samey after 7 days, we had the Buffet dinner one evening but I can't say that it was value for money @ €33pp and I'm glad we ventured out in the evenings for food instead. Il Bascilico bar restaurant was good for getting drinks or a snack during the day. Some staff were very friendly, some others not so much. There were plenty of sunbeds around for guests even despite other guests reserving beds before 8am. What is really lovely about this place is there are a couple of seating areas that max the views if you want to get away from the pool. Would recommend a stay for the location.
Lyndsay Sacre
Our family group stayed here for a week. We had a great time. There is a lot to do at the resort and the setting is beautiful. Lovely pools, a baby pool and indoor pools as well. Plenty of seating area outside on grassy areas or around the pools. Breakfast buffet is extensive and the staff very efficient and kind.
Matt
Plus: Very nice hotel with a beautiful garden and pool area. The staff was always friendly and helpful. The offered activities were fun and done by a skilled instructor.
Our room was spacious and clean.
The views from the patios and garden are breathtaking and the beach is a short walk via some stairs
Minus: However, our room was a first floor land side, so our view was half of a tree and just below the room were the 3 large AC units which generated quite a bit of noise all the time.
The water pressure in the room was a joke, it trickled from the shower head. If my partner wanted to wash her hair and not take forever she had to go down to the showers in the changing rooms for the indoor pool which had good water pressure.
Food: The breakfast was good and had a great choice of foods and drinks. Fresh juices. But not all plates were properly cleaned and the underside often had oily residue. The prepared breakfast if you had to leave early was dry bread with some ham or cheese.
Michael Meehan
We recently stayed here for the week of our wedding and it really exceeded all our expectations. We had about 60 of our family and friends all staying here with us of all ages. The team at Portobay couldn’t have done more for us during our stay. From the manager Deborah, the reception, the cleaning staff, the team by the pool and restaurants everyone went so above and beyond and were so friendly.
My grandparents were there during the power cut and we were of course worried and couldn’t contact them and they said the staff were great and charged their phones and hearing aids! so they felt calm and in good hands.
We also hosted our welcome drinks at the hotel. The set up really exceed all expectations and everyone was blown away. We needed up having more people than expected and the team adapted everyone had a drink when they needed and the service couldn’t have been better. It set such a nice tone for the whole three days we had celebrating our wedding.
We worked with Deborah for planning this and it was all so easy.
Jelena Dobrosavljevic
Our stay at this hotel was very disappointing and far below what you'd expect from a 4-star establishment.
One evening, the shower hose in our room broke, making it impossible to take a proper shower. We immediately reported it to the receptionist, who told us someone would come to fix it right away. No one ever showed up, and we received no updates. We reported the issue again the next morning to a different receptionist, who also promised help—but once again, no one came the entire day. We ended up having to pour water over ourselves using bottles for the remaining two days of our stay. That is completely unacceptable for any hotel, let alone one with a 4-star rating.
The food was extremely repetitive, with the same options every day and no variety. Worse, it wasn’t even well-cooked.
The rooms are small, with old and worn-out furniture, and visible peeling paint. The entire hotel feels outdated and is badly in need of renovation.
The only positives were the beautiful ocean view and the hotel’s good location near the beach. Unfortunately, those are not enough to make up for the many issues we experienced.
I would not recommend this hotel. It does not live up to its advertised star rating.
My Booking
