Jurga Bagdoniene
I do not recommend this hotel.
The food is poor – the selection never changes, and the meals are usually cold. Snacks at the bar are very limited: only burgers or hot dogs are available, and there are basically no options for younger children.
The pool is dirty, and the water is not clear, which looks unhygienic.
You constantly have to wait a long time at the bar, and there is also a limit on how many drinks you can order at once.
The water park is separate, although this was not clearly stated when booking. Entry to the park is free, but nothing inside is included – not even water; everything must be paid for, and the all-inclusive (AI) does not apply there.
Room cleaning is very poor – I had to repeatedly ask for towels to be changed.
There is basically no entertainment, not even music playing.
Would I recommend it? Definitely not. Is it worth 4 stars? Absolutely not.
steven pougeon
Hello,
I am writing to you regarding our trip to your hotel from March 21st to 28th, 2025, for 3 adults.
I wish to express my concern about the situations in which, as a wheelchair user, I was repeatedly trapped in my room for several hours due to elevator malfunctions. In such a scenario, the question of evacuation in case of fire is a critical one.
(Given that the elevators were out of service, including the staff elevators)
Furthermore, I would also like to draw your attention to other inconveniences we encountered, such as missed meals, evenings spent in our rooms without being able to fully enjoy the all-inclusive services, and the presence of pests.
We paid €1500 for an all-inclusive hotel for three people. It is completely unacceptable that one person in our group was stranded several times during the week due to their disability.
If there had been a fire, what would we have done? Do you think fire safety standards were met in this situation? It's 2026, after all!
Sincerely
Silva Kilčiauskienė
Yes, the view was beautiful, but that was almost everything. The room was quite good, large, and the balcony was spacious as well. The sofa bed was comfortable enough for the children to sleep on. The room was cleaned whenever we requested it (we had to select this option when we arrived). However, there were quite a lot of ants in our room. Our friends stayed on the 4th floor while we were on the 6th, and they did not have this problem.
There was no kettle or coffee in the room. When we arrived, there was only one bottle of water in the fridge and it was never replenished. The only drinking water available was from a dispenser at reception. Fortunately, we had our own refillable bottles.
The pool was nice and suitable for children, but it was too small. There were enough sunbeds, and the surrounding area was pleasant, convenient, and attractive.
The food by the pool was very limited – mainly burgers and hot dogs, and they were not particularly tasty.
The spa pool was excellent, with many different massage jets. The two saunas were clean and well maintained, and the atmosphere was very relaxing. I booked a massage which I enjoyed, but €70 was far too expensive.
The alcohol was not very good. The cocktails were overly sweet, with too much syrup and very little variety. The beer was weak, and drinks were filled with so much ice that you could finish them in just a couple of sips.
The food in the main restaurant was not terrible, but it was repetitive and there was very little choice. It became especially noticeable at weekends when more guests arrived. The fruit was disappointing, and so was the coffee. For some reason, the water from the coffee machine tasted salty, which made the coffee taste salty as well.
It was difficult to find suitable food for younger children. There were not even chicken nuggets available. The desserts were terrible – just a few simple cream cakes that were all very similar, plus a few types of basic biscuits. The vegetable selection was good, and the fish was tasty. None of us suffered from food poisoning.
There was no entertainment in the evenings within the hotel itself. Everything took place outside the hotel in a shared entertainment area used by several hotels. It was always crowded and difficult to find a table. There were activities for children, but everything cost extra.
There was a kids' club, but it was located at another hotel. Twice a day, staff would collect children from the pool area and take them there. My daughter enjoyed it and attended twice. However, one day the animator accidentally mentioned that she had been alone with 16 children. She was also about 15 minutes late returning them. In my opinion, that raises serious concerns about safety.
The evening entertainment was weak, short, and not enjoyable. There was simply nothing to do in the hotel after dark. Even the all-inclusive drinks were only included until 11:00 pm. The bar remained open until midnight, but drinks had to be paid for during the last hour.
Overall, there was very little entertainment during either the day or the evening.
We chose this hotel mainly because of the water park, which is shared between all the hotels in the area as well as external visitors. Unfortunately, it was very disappointing. The surroundings felt unattractive, the slides were not exciting, the water was dirty and extremely salty, and the ground became so hot that it was impossible to walk barefoot. Children had to wear flip-flops everywhere and leave them at the bottom of the slides, where anyone could take them. One pair of our shoes was stolen.
We stayed for a week, and the children only spent one day at the water park before refusing to return. I think that says everything. Sunbeds were free, but umbrellas and cushions for the hard sunbeds had to be paid for separately.
If you do not have a car, there is very little to do in the area because nowhere is within comfortable walking distance. The beach was also disappointing, with black sand that left you feeling dirty.
If you are considering staying here, I recommend not doing that.
Marta Kłosowska
I have no idea where all these positive reviews about this hotel are coming from — apparently from people who don’t travel much and don’t need much to be happy.
This is the worst hotel I’ve ever stayed in. If it weren’t for the fact that we came here with friends, both we and the kids would have died of boredom.
The so-called all inclusive option only includes accommodation, food, and drinks — most of which are undrinkable. There are two cocktail options, both made with the cheapest alcohol and sugar. The piña colada is just a sweet syrup — there isn’t even any milk in it 😅
Everything else costs extra. There is absolutely no entertainment on the hotel grounds. Tennis costs €15 per game, basketball €20 — ridiculous!
Towel rental is €15 per towel (deposit), plus €1 non-refundable if you want to exchange it 😅
At the water park, you can’t even get drinking water for the kids — everything is paid.
The kids’ club offers one hour of drawing per day, and every evening the same 40-minute mini disco. We stayed 12 nights — it was enough to drive anyone crazy.
Luckily, we rented a car for the whole stay, so we could at least go somewhere, because the hotel is literally in the middle of nowhere.
The water is disgusting — tastes like pool water, completely undrinkable. Bring your own.
The food is sometimes okay, but mostly the same every day. Lunch is leftovers from the previous day, and dinner is just slightly reworked lunch. The meat is awful — rubbery and poor quality. For children under 5, there’s nothing except fries and spaghetti every single day.
Once they served fish fingers — my two-year-old took one bite and spat it out. I tried it out of curiosity — it tasted like paper. If there was more than 10% fish in it, I’d be truly surprised.
I have no idea who enjoys this food — it’s just grease, with no decent options at all.
We’re a group of seven people, and we all got food poisoning — stomach aches, vomiting, diarrhea.
The room key cards don’t work — you have to run to reception all the time to get them reactivated.
The only good thing is the staff — everyone is very nice, except for the rude old man working at the bar where the entertainment takes place. Such an unpleasant person — I have no idea who hired him.
For the first time ever, I can’t wait to go home. Thankfully, that’s tomorrow.
I don’t recommend this place to anyone. If you’ve ever stayed in a hotel with real entertainment, decent drinks, or a proper kids’ club, you’ll be very disappointed here.
Phil Dormer
Avoid don't bother going. The journey from airport is 90 quid in cab or 1.45 from airport by coach. The hotel at first glance is nice but when u get into it it gets, worse and worse. Rooms well sized but matreses are like prison beds with one hard thin pillow. Very tatty no kettle or tea coffee facility in rooms. And no were to get bottled water. All drinks served in paper cups no matter what tiem of day u go to bar, the pool is, tiny with zero entertainment for kids. And don't get me started on the food it is, quite simple shocking same crap served every day and it's barely cooked. If u like smelly stewed fish or Brussels sports for breakfast then ur in luck it's like prison food. Jet2 hoildays should be ashamed to put name to it, it is, the worst place u could pay money to go to
