Rolili
Location: The hotel is located at the top of a hill and is very close to the port.
Hygiene issue: On the first night of our stay, we discovered that the bed sheets in our room had not been changed! We arrived at the hotel at 6:30 a.m. on May 16 to store our luggage and complete the check-in process, then returned at around 1:00 a.m. to collect our room key. Our room had one large bed. After taking a shower, I went to sleep first. By the time my husband finished showering, I was already asleep. The next morning, my husband told me that the bedding on his side of the bed had clearly already been used by a previous guest. It was obvious that the previous guest had stayed alone and had only slept on one side of the bed, while I happened to sleep on the unused side. By then it was already around 2 a.m., and in order not to wake me up, my husband chose to sleep on top of the blanket instead. He ended up freezing the entire night.
Rude attitude from certain staff members: On the morning of the 17th, after my husband told me about this, I went to the front desk to report the issue around 9 o'clock. The attitude of the male receptionist shocked me. Instead of apologizing, his first reaction was to rudely question why we had not reported it immediately during the night! My husband’s consideration for not disturbing my sleep somehow became an excuse for the receptionist to blame us instead, which I found completely unacceptable. I was so shocked that I could barely respond. He even aggressively asked whether we understood English, and throughout the entire conversation, he never apologized once!
As for the bedding issue itself, I do not believe this was simply an accident. The bed had been neatly made, while the rest of the room and the amenities had clearly been cleaned. It seems possible that the housekeeping staff did not check carefully and simply assumed that the bedding had not been used. However, changing bed sheets between guests should be one of the most basic responsibilities of any hotel, regardless of whether the bedding appears used or not - especially for a so-called four-star hotel.
However, apart from this incident, all the other staff members we met were very friendly and professional. In particular, one male receptionist working the night shift, who wore glasses, genuinely helped us solve all of our problems.
Parking: Compared with other hotels, the paid parking provided by this hotel is highly unreasonable. The parking area is underground, the spaces are extremely narrow, and the supporting columns are placed far too close together. We rented a small car and still could not properly enter the parking space. Unless you are driving a Mini or the smallest Smart model, parking there would be extremely difficult. If there happens to be a free spot in front of the hotel, you can park there for free, but finding an available space is very difficult.
Francesco
10 min walk from the beach of cala major, many restaurants and bar at walking distance.
Palma de mallorca reachable in 20 min by bus.
Really great breakfast with a lot of choice.
The room is big and comfortable, nice pool area that was not too busy.
Unfortunately there are few construction workers in close buildings making a bit of noises.
Angelique Mans
We were here for a week. It is a nice hotel for people who work and are friendly and helpful. De kamer was prima. There were some user traces, mainly in the bathroom. So had a shower door knob on the rain shower hanging wat temporarily on the ceiling. When we were there was a lot of wind in dat is good to hear you in the room because the door in the window is not good to close.
De location is prima. Many restaurants nearby, there is a beach in the neighborhood in Palma was about 10 minutes by car. The hotel is located on top of a hill. This is a dead-running way. Parkeren in de straat is lastig, dit staat vrijwel altijd vol, maar er is een gratis parkeerplek dichtbij het hotel (5 a 10 min lopen).
Ines Watson-Pascoal
We just came back from 5 days in Mallorca and we really loved our hotel. Staff was amazing, from reception, to bar, to breakfast, it’s one of the biggest plus, always attentive and with a smile and nothing was too much trouble. Quite central, would reach city centre / beach (Cala major where all restaurants and bars are) in less than 10 min walk. We didn’t use it but bus stop is within a short walk (that takes you to old town ). Pool was very decent, restaurant food was very good for a hotel, we actually ended up eating there several times during our stay. Breakfast was great, great selection, all staff great but Samuel had great energy and made “life-saving” omeletes every day! Room wise, really comfy bed, quite big, balcony was decent size, if anything less positive to say is just the general housekeeping happened a bit late in the day, but assuming because we went October that hotel is not as staffed as high season, so completely understandable. Had a great time!
D
I don’t understand how this hotel is 4 stars? The rooms are dated and the beds are squeaky. The curtains are thin and let daylight shine into room making it difficult to sleep longer. It definitely does not feel like the stars are real. It is located quite far from Palma centro and buses only run till midnight. I wanted to check out late but was told there is a 50€ surcharge for this even in low season! Nevertheless, I did check out an hour late for free. I would not come back to this hotel, there are many better options around!
