Elaine E
Loved our stay. Rooms are spacious, spotlessly clean and comfortable. Great mini fridge, shower and balcony view is amazing. Breakfasts are really good and very slick operation no matter how busy (we were there 12 nights so varied occupancy). Mini negatives are a chaotic pool bar (not as slick as rest) and lack of iron in room/hotel. We bought our travel iron but should not have need in a four star. Location makes for a wonderful walk and view but we did almost 20000 steps a day and used many taxis. So worth thinking about. But wonderful stay!
Minakshi Agrawal
The hotel and room itself was at a good location. We arrived a bit early and were asked to wait because the previous guest had not left (checkout time is 12). We waited since our check in was at 2 and the guests had still not left. The receptionist had asked us to wait to which we had to remind about our time as well and no way they could clean the room in 10 minutes for us. After a discussion with her manager she gave us another room. I feel they she could have done better at asking. When we asked for kettle in room we got it but for coffee it wa as if I asked them for something soo precious, again had to take permission from the manager. Ah and they claim to have a lot of spa massages but the old woman there is very rude and lazy. Doesn't want to massage more than 30 minutes for 60 euro but keeps selling spa circuit. And also kind of body shaming way of speaking by the old woman. Overall location wise is good but wouldn't want to go there as there are many other places with better friendly services. We majorly booked for the spa which we couldn't.
Noora Hanna
I’m honestly shocked this hotel is rated 4 stars. It fails to meet even basic expectations you'd get at a 3-star hotel, let alone a 4-star. No iron available in the room or from reception like any other hotel that respects itself. I need to use their laundry service.No coffee or tea station in the room!!
The room itself is old, poorly lit, and feels neglected, especially the closet.
The food was by far one of the worst parts. I ordered full board, but the lunch is worst yuan any other meals. No buffet, it is limited, only one or two options. Undercooked chicken nuggets that were red on the inside, pasta with zero flavor, and a buffet that’s embarrassingly small with very limited options, especially during lunch. For a hotel of this supposed caliber, I expected at least a decent buffet — not food that’s either tasteless or questionable in terms of safety. Yesterday, for example, we had ONLY sausage in the buffet! Illogical. Not even tasty.
Service? Dismissive and unhelpful. When I raised concerns, the response was basically a shrug — no solutions, no effort. I absolutely would not recommend it to anyone. the receptionist us they’ll prepare suitable food at lunch time, bur no one did something.
Heather Pansegrouw
Vegan review: Very nice 4 star hotel and quite close to Fuengirola restaurants. Delighted to find that the soaps, shampoo etc were all vegan.
Breakfast was included and we are both vegan so very pleased to find vegan milk and vegan yoghurt along with various salads, fruits, cereals and for a hot breakfast there were beans, mushrooms and baked tomatoes and I've posted photos of the breakfast buffet. Sadly the evening buffet meal didn't cater quite so well and cost €25pp. We ended up having to ask the chef to cook us a stir-fry and noodles and they had salad ingredients on the buffet. They did however have vegan Apple pie which was served cold.
There is a free kettle service for the rooms but you do have to ask for it at reception. Their spa is simple but adequate and only costs €12 pp.
George Nij
Let's keep it "short" and simple, other than the location is nice with a beach and pool, and it's a 15 mins walk from a big mall.
The entire experience was terrible, the service, the way they handle complaints, which they don't... A hotel of 4 stars? Questionable, no tea or coffee box in the room, not a single iron available at the hotel to iron my clothes. Rooms are old and dim, barely any light. Breakfast is decent and dinner was most of the time ok, but lunch? They offered a burger and pasta with 3 salads and french fries and if not hamburger then hotdog, and the food is undercooked or just tastes bad without any seasoning.
When we brought up the problem to the reception they completely dismissed it by saying there is nothing to do, that's the lunch available here.
Simply wouldn't return here, an overpriced hotel with so little to offer for its name.
If it was refundable I would have left for another hotel!
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