Louise Pepperall
The room was spacious and clean, with basic tv, no sky, bed comfortable, Breakfast was very basic ax you gave to order, no buffet and my partner was not impressed, but very strict. Staff are friendly. However even though it's 4 * hotel with a gym, one has to pay cash, no card, for all the facilities excluding the out door pool and sun beds. It isn't cheap.
The hotel is very high up and takes one to climb 3 hills to get to & from the old town taking approx 20 mins with no buses close by, due to the increase in building in the area. Which gets worse by the day. It is by a school but not on the beach.
Rachael Shipley
This hotel was amazing! The staff were very friendly all around the hotel. Made our experience very pleasurable. The location was great, nice, quiet area which was great for us and really not to far a walk to the old town which was buzzing, day and night. Plenty of beautiful places to eat and drink. We only had 4 nights there and we would definitely go back again. Great holiday all round.
007Soulfood
Staff Okay, said hello when entering and leaving, just the basics, that's where it ended! Nice enough though.
The room was okay, great view. Bed was like a brick, it was super uncomfortable, a concrete floor would have been more comfortable I'm guessing, felt beaten up by the end of our stay! There was no quilt just the equivalent to 1970s old itchy blankets that were not soft to the touch. Housekeeping was good no complaints there
Breakfast was nasty, the worst coffee EVER, so much so we ordered a 'cappuccino' the next time, it wasn't a cappuccino it was a cup of the cheapest hot chocolate EVER, zero coffee in it! Toast hard as a brick like the hotel bed mattress!
The shower room floor flooded after 3 minutes, ridiculous! Nothing 4 star about this hotel except the room view. Been in much better 3 star hotels with fantastic food, super friendly staff, maybe not a sea view. Basically, Hotel De Cerro can keep that sea view considering all the other negative factors that, in short, make it a 2 star hotel and not 4 star hotel!
To add insult to injury, they charge you to hire a kettle per day. All hotels we have stayed in, regardless of how many stars the hotel is, provide a kettle free with sachets of tea, coffee, sugar and miniature milk cartons daily!
Kirsty Burns
Lovely hotel and great location. Old town was nice. It's worth doing a few trips out as beautiful places to visit.
Shenagh Benney
We have just returned from a fabulous holiday. The hotel was very clean but it's the staff that make it great. They were all very friendly and helpful and we were always greeted with a smile. Special reference must be given to Pedro, his lovely lady colleague (whose name I completely forgot) and Bruno in the dining room. We had a problem with our shower leaking, flooding the whole floor and seeping out under the door and into the passage. Maintenance couldn't fix the problem and we were upgraded to a beautiful room with sea view. I celebrated my birthday whilst we were there and came back to the room to find I had been left with two small bottles of port and chocolates which was a lovely touch. The dinners were delicious and varied but the breakfasts were the same every day which could be improved upon. The only downside if the hotel is that they charge extra for literally everything, there's no kettle or coffee/ tea provided and if you do want a kettle and cups there's a daily charge as well as a daily charge for the use of the safe which is already in the wardrobe. If you get makeup on your towels they charge you for extra laundry which is ridiculous! Overall we had a lovely holiday but certain aspects in the hotel need improvement
