Alisa di
I stayed one night, booked through Amex Travel for £800. While the hotel is beautiful and well-located, the experience didn’t live up to the premium price tag.
The reception and management team, especially Nora, were kind and welcoming — which I appreciated. However, the overall service fell short of what I would expect from a property in this category.
I checked in around 8pm and wasn’t offered any complimentary services — no breakfast, no free parking — which is often standard at this level, especially when booking through a premium travel program.
The most disappointing part came at checkout. I was rushed out right at 12pm, with no courtesy late checkout — not even a 30-minute extension. When I called to politely request just a short delay, the front desk staff responded rudely, stating they were fully booked and I “had to come out immediately.” For a supposed luxury hotel, this kind of rigidity and tone is surprising. A 12:30 checkout is a small gesture that many similar hotels offer without question.
When I brought up my concern at checkout, I asked the management team whether a small gesture, like a complimentary breakfast or parking, could be offered given how short and pressured the experience was. While they were polite, nothing was done. The words were nice — but unfortunately, words feel empty when there’s no action behind them.
I was genuinely planning to return with friends in the future, but after this experience, I’m seriously reconsidering. This hotel has potential, but the service culture and flexibility need to rise to the level of the price tag it commands.
Tyler Turner
An exceptional hotel with amazing views.
We booked the ocean side suite and from arrival our expectations were surpassed. It is truly a beautiful property and has staff that make every effort to make you feel welcome. The morning breakfast was AMAZING. Coming from America where the hotels are overpacked and super sized, staying at this hotel that seemed untouched by time was refreshing. The history of the hotel is also interesting and reminds you that things remain excellent if cared for properly. 10/10 will be staying again.
Susie Little
We had our week-long honeymoon here in May 2025. As such it was an expensive (for us) treat. Overall, a mixed bag, so I'll start with what was FABULOUS:
This is a very stylish, very upmarket hotel, but didn't feel stuffy or too formal. It's quiet and peaceful; the location and outlook is to die for. The staff are extremely helpful and delightful, particularly the housekeeping staff who can't do enough to help. We had complimentary Prosecco and chocolates on arrival which was a lovely touch. We don't regret our choice - it was lovely to be pampered and it felt special as was the occasion.
What wasn't so great:
This hotel is seriously expensive eg £15 for one Bloody Mary, poolside. If that isn't a problem for you, then fine, but it sent us looking for somewhere else to spend our days, which was a real shame. We expected it to be higher prices than other lesser hotels, but this felt like being ripped off. Oh, and 5.5EURO for some ice in the room!
There are very clever wooden slats on each side of every room's balcony/terrace. These give you total privacy from other rooms on either side. However, what they also do is totally limit one's view of the sparkling Med and have a prison-like feel.
Lastly, the bathroom was beautiful - the best bath I've ever laid in and a fantastic shower. The WC (and bidet) is in a separate room although it felt more like a cupboard. It had a proper door between it and the bathroom, but only a sliding door between it and the main room. So if you're a couple who don't mind hearing literally every single ablution your other half makes/emits then this won't be a problem for you! We're not!
I've stayed at a lot of 5* hotels over the years and this is lovely, but I did come away thinking overall it is overpriced and the bathroom issue was one which will see me never return!
Christian Wehrli
Well, good stay but with more potential. Pool and beach experience is a joke.
Rooms are great, the double shower is cool, the beds are comfy. Quite a bit of light and noise pollution though. But we slept well.
They provide fresh water at turndown, which is at 10PM. A little but ridiculous to do it so late.
Staff from the Hotel, Breakfast and Riva are great.
Breakfast is good, you might have to wait to get a place outside though when the hotel is full.
Now to the negatives. The poolboys are a joke. The beach experience too. It's a theater and slugfest to find somewhere to lay down. The pool guys don't give a damn. The Bali beds cost extra and require reservation. You see hotelnomads wandering for hours to find a place to chill on the sea. Absolute joke experience. If you want to just chill at the ocean, I recommend another hotel.
Sidenote to the pool guys, I asked for a wet martini and you brought me a dry one. Instead of replacing it, I am 100% sure you brought me the same one again.
Clare Quinn
My girls and I had a lovely meal at the restaurant. Pepe was our waiter and he was fabulous, very friendly and made the experience very special for us! Thank you Pepe! Stunning views too.
My Booking
