HM Tropical

Ned Stratton

Overall we loved our stay at HM Tropical, But there were a few negatives that warrant a 1-star reduction. First the positives, we booked the ocean view, half-inclusive (breakfast and dinner - dinner drinks, even water, cost extra, breakfast drinks are included). The view was nice and the meals were not bad for buffet meals. Loved that breakfast went until 10:30 so we could sleep in a little if we wanted, and the selection and quality of dinner was acceptable and it was so nice not having to find a place for dinner. After spending 3 weeks in other parts of Spain we found all restaurants to be on the slow side and very hit or miss on the food quality, so having a fast dinner option with decent food was nice after going on an excursion. The only excursion we did through the hotel was bike rental and overall that was a good experience. We biked to the cathedral and to a round castle on a hill that had great views of Palma, would recommend visiting both. Our number one complaint was the elevators, they are very small, slow, and there were often several people waiting, so we often chose to climb the 5 flights of stairs rather than wait and try to crowd into the elevator. The room was definitely on the small side and really needed a dresser so you could unpack and get comfortable, if I'm staying more than 1 night I don't like living out of my suitcase. The balcony light comes on automatically and can't be turned off, and stays on until sometime in the morning, it felt bright and the curtains were not quite blackout, it would be nice if they let less light in. I felt like it was a good price and would stay here again. Sunset from the sky bar was also very pleasant.

Natalie Pratt

Best location ever! The hotel was clean, stylish and the perfect proximity to the airport, beach, public transport, supermarkets and restaurants. 🏝️ The room was snug and lacked a bit of storage (we had the partial sea view room), but it served its purpose. The bed was comfortable and the air con allowed us to sleep during the warm evenings. The mini fridge in the room was handy and we used it to store water and snacks bought from the supermarket (eroski) across the street. The food! The FOOD was amazing. The buffet was always delightfully presented and we were spoiled for choice at breakfast. Nice touch to help yourself to Cava - we didn’t but saw others did ☺️ We had only booked the bed and breakfast option, but after some disappointing experiences at (according to Google) a few of the local 4+ star ⭐ restaurants, we decided to try the hotel dinner. And we are very pleased we did!! The selection of food was perfect. We enjoyed the themed evenings: Mallorca, Japanese and Mexican were the 3 nights we ate there! So much fresh food and the desserts were to die for 😍 Little tip if you visit the beach. Watch out for the VIP sun loungers and parasols (see image). We didn’t realise but they charge €60 for the day. We were assuming a charge, but not that steep! 🫣 There are prices shown on a small sign but we didn’t see that before we were asked to pay. We could have moved (and others did) but we decided to embrace the luxury. 🤣 You can buy a parasol for €10 from the shops on the sea front which is definitely the cheaper option for beach lovers. ⛱️ Be prepared for people asking you for massages on the beach and people selling stuff. We bought a beach blanket with a gecko🦎 on it for €20.

Christoph C. Cemper

Very disappointed with the experience at HM Tropical Hotel. I asked to arrange a late checkout upon arrival and was told to come back the day before departure. When I returned the evening before departure, they said I had to come back again in the morning at 9am — which defeats the entire point of a late checkout, as I had to wake up early anyway. Staff showed no flexibility or understanding. And as a kicker I was explained that this is the norm in hotels. But when I got up early enough I could get 3 hours later checkout, but not the rest. To make things worse, the hot water didn’t work for the entire stay. No apology, no resolution, and no compensation offered. The Hotel WIFI fulfills only standards from 15 years ago (3-4 Mbit) and requires you to fill out a huge form (think Mortgage application) to get really poor quality. The breakfast was OK, rooms somewhat clean, average tourist hotel some may say but unfortunately not to recommend. Not what you'd expect from a hotel of this category and premium price of almost 300 EUR/night.

Chris Gadd

Got there and room full of flies. Had to change rooms. A lot of extras you got to pay for which travel agent didn't tell us about. Pay for towels for beds got to pay for drinks with evening meal which I have never done. No entertainment which we were told there was.staff friendly but never come back to this hotel.

Jonathan Hoffmann

Pedro best man ever. He made our visit on the Rooftop-Bar the absolute magical Mystery. Gracias Senior. Only the best wishes for you. Rest war auch in Ordnung.