HM Tropical

Ned Stratton

Overall we loved our stay at HM Tropical, But there were a few negatives that warrant a 1-star reduction. First the positives, we booked the ocean view, half-inclusive (breakfast and dinner - dinner drinks, even water, cost extra, breakfast drinks are included). The view was nice and the meals were not bad for buffet meals. Loved that breakfast went until 10:30 so we could sleep in a little if we wanted, and the selection and quality of dinner was acceptable and it was so nice not having to find a place for dinner. After spending 3 weeks in other parts of Spain we found all restaurants to be on the slow side and very hit or miss on the food quality, so having a fast dinner option with decent food was nice after going on an excursion. The only excursion we did through the hotel was bike rental and overall that was a good experience. We biked to the cathedral and to a round castle on a hill that had great views of Palma, would recommend visiting both. Our number one complaint was the elevators, they are very small, slow, and there were often several people waiting, so we often chose to climb the 5 flights of stairs rather than wait and try to crowd into the elevator. The room was definitely on the small side and really needed a dresser so you could unpack and get comfortable, if I'm staying more than 1 night I don't like living out of my suitcase. The balcony light comes on automatically and can't be turned off, and stays on until sometime in the morning, it felt bright and the curtains were not quite blackout, it would be nice if they let less light in. I felt like it was a good price and would stay here again. Sunset from the sky bar was also very pleasant.

Christoph C. Cemper

Very disappointed with the experience at HM Tropical Hotel. I asked to arrange a late checkout upon arrival and was told to come back the day before departure. When I returned the evening before departure, they said I had to come back again in the morning at 9am — which defeats the entire point of a late checkout, as I had to wake up early anyway. Staff showed no flexibility or understanding. And as a kicker I was explained that this is the norm in hotels. But when I got up early enough I could get 3 hours later checkout, but not the rest. To make things worse, the hot water didn’t work for the entire stay. No apology, no resolution, and no compensation offered. The Hotel WIFI fulfills only standards from 15 years ago (3-4 Mbit) and requires you to fill out a huge form (think Mortgage application) to get really poor quality. The breakfast was OK, rooms somewhat clean, average tourist hotel some may say but unfortunately not to recommend. Not what you'd expect from a hotel of this category and premium price of almost 300 EUR/night.

Chris Gadd

Got there and room full of flies. Had to change rooms. A lot of extras you got to pay for which travel agent didn't tell us about. Pay for towels for beds got to pay for drinks with evening meal which I have never done. No entertainment which we were told there was.staff friendly but never come back to this hotel.

Pablo W

Restaurant has good food but rooms are far too small . The 2 tiny lifts are a joke so be prepared to walk up & down stairs to your room . Bathroom / room plan isn’t great . Only 1 English tv channel being sky news . No movies in English .Small tv screen Clean and tidy

Jonathan Hoffmann

Pedro best man ever. He made our visit on the Rooftop-Bar the absolute magical Mystery. Gracias Senior. Only the best wishes for you. Rest war auch in Ordnung.