Shona Adams
We have just got back from a 2 week stay at this hotel. Was a little worried after reading some of the reviews. But can honestly say was amazing place to stay. Rooms clean and tidy everything you need in them (no air con) but they do give you fans and we did take our own after reading the reviews.
Great value for food and drinks. We had the most amazing meal at the hotel main restaurant 16 of us and was the best meal we had.
The staff working within the pool bar and the main bar are amazing nothing is to much to ask and always so happy and friendly very welcoming.
Location I thought was perfect to the main strip or the old town. You can avoid the big hills easily by going along to the supermarket and taking the lift to the 3rd floor.
Swimming pool very well managed and looked after and loads of sunbeds.
We will definitely go back
Emmie Wheeler
Money went missing from our room gradually over the week. We felt that this was an inside job because money only went missing after our room had been 'cleaned'.
Initially we thought that maybe we had misplaced the money, it wasn't until our purses were almost completely emptied that we realised the suspicious nature of the incidence. Everyday day we noticed our suitcases were being rearranged as if someone had been rummaging through our things and we thought this was strange. We also noticed that despite cleaning staff coming into our room most days, our room was still dirty and little effort had been made to clean. It seemed to us that the person entering our room was going through our personal items and not cleaning. The money was only kept in the room during the day, when staff enter rooms to clean, and the money was on our persons in the evenings. No jewellery, electronics or valuables went missing from the room, only cash.
When we reported this to staff, we felt that the manager that we spoke to was rude and quite unhelpful, we felt they could have done more to support us. After reporting the incident, we saw the same cleaner we reported loitering outside our apartment block the next day which made us feel very uncomfortable. Although she did not enter our room that day we would have appreciated her cleaning a different part of the resort and not outside our room. We felt very uncomfortable and unsafe the rest of our stay. Our room was no longer the safe space we hoped that it would be. Our holiday was ruined.
This incident was reported to the police, who were very helpful. However, we have since also seen many other reports and reviews of a similar nature. I understand this is a big allegation of theft to make however the circumstance is very suspicious. We are not silly, we are adults who know how to lock a door, whoever stole the money had continuous access to our room with a key, and was able to take a little each day until we caught on.
Other than this, the hotel was nice and relatively clean. The location was good. Some staff were friendly, others were not.
Laura Pearce
We have recently returned from a 7 night stay and had a fantastic time. The hotel was spotlessly clean, great pools which were cleaned daily. Our room was a very spacious 2 bedroom ground floor apartment, which was cleaned most days by very friendly staff. The reception desk staff were friendly and helpful. The pool bar had a great selection of drinks and snacks with brilliant staff. Location is perfect, close to the old and new town. Overall, it was a fantastic holiday! We are already looking at booking to return.
Frieda Dobson
Loved every minute of the two weeks we were there. Rooms spotless, linen towels changed regularly. Can't fault this hotel. All hotel staff friendly and helpful. Often had breakfast and evening buffet in the hotel, which we all enjoyed
Shane Clarke
The hotel has two good pools and a kids pool, indoor and outdoor bars, kids play park etc. plenty of sun loungers available. The half board food isnt great, often cold and sometimes limited options. However the staff are outstanding and go out of their way to help with whatever you need. The bartenders are very friendly and make the experience very pleasant! The rooms are clean but quite dated depending on the room. Overall the hotel is great with amazing staff who make you feel so welcome, but I would avoid the buffet in future.
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