Hawaii Le Jardin Aqua Park Resort

Grzesiek Galus

Disappointing Experience at Hawaii Le Jardin Aqua Park Hurghada Our stay at Hawaii Le Jardin Aqua Park was far from what we expected. The biggest disappointment was the food quality, which was extremely poor—bland, repetitive, and lacking in freshness. It felt like no real effort was put into providing a good dining experience. The service was equally bad. Upon arrival, no one provided any information about the hotel facilities or events, leaving us completely in the dark about what was available. Whenever we had questions, it was difficult to find someone willing to help. Another concerning aspect was the staff’s attitude and overall atmosphere. The employees looked completely exhausted and unmotivated, as if they were forced to be there. It created a very uncomfortable environment for guests. Overall, this hotel was a huge letdown, and we wouldn’t recommend it to anyone expecting decent service, good food, or a welcoming atmosphere.

Montasser Omar

Worst experience ever. I booked there because it was a peak season and i found availability only there of course its obvious why. Very dirty room dirty bed sheets. Faulty electricity plugs. Worn out and damaged furniture. Very dirty glass cup. Disgusting restaurant and the staff weren’t friendly at all and everything i ask for they neglect it. Even there is no toilet paper or towels or even soap or bath shower gel in the bathroom. In summary it was a night mare for one night. I would prefer to sleep in my car better than this hotel. Although the building is big and have potential but unfortunately it lacks management or maintainace

Mahmoud El Deeb

This hotel is a sad story. The location is good. The design is great and the hotel I think was amazing when it first opened. However, now it's neglected at best and worn out. Not clean and not taken care of. I only booked for 2 days but everything was bad but the hot pool 🙄. The room bed mattress is worn out and cut. The bathroom is literally dying. No paper tissues. Damaged faucets and hair dryer. The cabeint and the whole furniture is damaged and beyond worn out. The staff is not happy and on the rude line. They are sad and even when they were doing the dances they were sad and not smiling. The food is terrible. The quality is horrible and the taste is not good and not many choices of food. I almost refused to eat and lost my appetite from even looking at it. We only slept and ate everyday outside. I feel very sad that maybe this hotel needs to be renewed. Not sure if it's the clients that damaged the hotel or it's the hotel lake of maintenance. But the hotel had a great potential and might still have if they did drastic changes. However in this current state I cannot recommend it at all unfortunately.

Catalina Mendoza

Avoid this place at all costs! Not even worth 1 star! This so-called “all-inclusive” is an absolute joke. The food is the worst I have ever tried—bland, cold, and the same thing every single day. As for the drinks? They just serve tap water and call it “mineral water.” Disgraceful! The pools are fake, and the area around them is dangerous. My husband slipped and fell, and no one cared! I saw multiple people fall, and still, there was no concern from the staff. The rooms? Filthy, damaged, and look like they were never finished. Everything feels neglected and dirty. Service? What service? The staff is rude, unhelpful, and if they don’t understand English, they just laugh in your face or get angry at you. This place is a complete scam. I wouldn’t come back even if they paid me! Stay far away!

Weronika Zadumińska

The worst hotel I've ever been to, despite 18 visits to Egypt! Unfortunately, this hotel is a real disappointment and the worst place I've had the opportunity to stay during my numerous visits to Egypt. The room and the entire facility were very dirty. This is really unacceptable in a hotel of this category. The cleanliness was at a very low level, and on top of that the food was poor in variety - practically the same every day, which got boring very quickly. In addition, the coffee that was served in the morning tasted like old mop water - really undrinkable! The service was extremely rude, no smile and no willingness to help. They answered questions with indifference, which completely ruined the atmosphere. The only person who was nice and polite was a waiter named Abdellatif - also very helpful. There was definitely a lack of any animation, so in the evenings the hotel seemed dead. This place simply had no life. The cakes were only put out for the first five minutes of dinner and then quickly hidden away - I never had a chance to taste them because they were taken away after a moment. It's a really strange approach, as if the guests were not important. The residents who were supposed to take care of the transport to the airport were extremely slow and rude. No smiles, no desire to talk. The whole experience was really negative. Considering how many times I've been to Egypt, this was my worst visit. I definitely do not recommend this hotel to anyone looking for a pleasant, relaxing experience.