Halici Hotel

Dalida Music

Our stay at Halici Hotel was truly unforgettable! The staff are exceptionally kind, attentive, and always ready to help, while remaining wonderfully discreet. The food was absolutely delicious and varied, with plenty of options for every taste. The rooms were comfortable and well maintained, which made our stay even more relaxing. From the very first moment we felt welcome and at ease, the dedication of the staff made our holiday extra special. We warmly recommend Halici Hotel to anyone looking for genuine hospitality, tasty food, and a pleasant atmosphere in Marmaris!

Galin Trifonov

Auful service! The personal does not speak English/German only Turkish language. The room is dirty and the hauskeeper change the towels only if they are on the floor. The food is not very good. The service is very bad even the personal are rude. Do you think it is normal to ask for hot water for our daughter's milk almost every day. And when the bar is closed and you get turned away from the restaurant, you have to ask the hotel security for hot water. And when security also refuses you have to go to the grocery store across the street and beg for hot water? I repeatedly requested and asked for a kettle of hot water and was denied because it was not hotel policy. Unlike you other hotels offer free tea and coffee in addition to the standard in-room hot water jug. As for the food, typical things about Turkish cuisine were absent, the breakfast was very very poor, mostly just different types of eggs. For example I never tried baklava or something typical for the Turkish kitchen. Which of the following meals typically for Turkey was served gevrek (round-shaped pastry, also called simit) jajla (soup with rice and mint) sudjuk (spicy Turkish sausage) kuzu güveç (casserole with lamb meat and vegetables) kokoreç (offal with spices wrapped in lamb intestine) gyozleme (pancake) eggplant jam ????? The sausages that were regularly present did not even taste of meat but of soy. The sliced Cremviers for breakfast were terrible, even the cats wouldn't eat them. It's written that the bar for the sandwiches next to the pool it's working until 16:00 but instead of this at 15:30 it's closed. Only four cocktails were free. They made them badly to encourage people to order paid ones. The good cocktails and Whisky were paid. For me this was full board not all inclusive, but I paid for all inclusive. And regarding the receptionist who when I politely asked her to charge my phone for a bit before leaving very rudely refused and as she spoke no English suddenly spoke. The bathroom in the room for 9 days was never once cleaned. I did an experiment and left some of the little bar of soap in the sink and it wasn't even pushed in, not to mention that we didn't put any new little bars of soap in once. The worktop was only changed once and that was because we asked them to. The towels had to be thrown on the ground to be changed otherwise for days the old ones just went on the terrace. A question of increased difficulty. How can I complain to the manager/owner when not even all the people at the front desk speak English. How do I know if the manager also speaks English or will I have to translate from Turkish to English? The very fact that instead of apologizing for the inconvenience, the owner blamed me for why I did not like the hotel's services shows an example of the hotel's overall service. Is this the service you offer??? Big mistake never again!!!

Kateryna

Holiday ruined because of a rude staff member. Our holiday was unfortunately overshadowed by the extremely unprofessional behaviour of a staff member named Maria Babalik, who severely impacted our stay. My friend and I arrived late in the evening and were checked into our room without issue. However, the following morning, when we went to the reception area to request the Wi-Fi password, we were approached by a woman who identified herself as the "manager." She informed us that there was a problem with our booking, claiming that the company we used to book our stay had gone bankrupt. She insisted that we pay the full amount of our stay immediately or we would be left without accommodation. This was both shocking and distressing. When we asked to speak to someone more senior, she walked away momentarily and then returned, stating that there was no one above her to speak to. She refused to provide her name when asked. Other guests nearby were apparently in the same situation and mentioned that they had chosen to pay. However, this contradicted our experience, as our family members had arrived two days earlier, booked through the same website, and faced no issues with their reservation. This inconsistency raised serious concerns for us. Furthermore, the timelines she gave us kept changing from needing to pay "immediately," to being given "24 hours," and finally "48 hours." She began raising her voice, threatening us, and creating a scene in a public guest area while not wearing any staff uniform. Several other guests witnessed her shouting at us, which made the situation even more humiliating. We then approached reception directly and spoke with the owner, who confirmed that if the booking company had gone into liquidation, the matter would not affect our stay, as the funds had already been credited from our bank account. He assured us that we could remain for the duration of our booking. Throughout our stay, we observed Maria Babalik behaving rudely toward other guests as well. On one occasion, she told an elderly couple to get out of their seats, claiming it was “her chair.” On the day before our departure, she asked if it was our last day, and upon our reply that we were leaving the next day, she responded with, “Thank God.” To our disbelief, we later discovered that she was a “guest relations” personnel , which made her behaviour all the more unacceptable. On a positive note, the hotel is well-located close to the beach and city center. The food and drink was different everyday with many options to choose from. The rest of the staff were welcoming and polite, greeting us every day. This review serves as a warning to future guests to be cautious and aware of this particular staff member. We were fortunate not to have paid the additional amount she demanded as other guests were not so lucky.

Sergey Dimitrov

Not far from public beach with free umbrellas if you go in time. Advise buy foldable beach chairs from Migros for the beach. Hotel's food is perfect rooms are clean, staff everywhere are friendly. As you are close to city centre everything is close for you. Avoid grand bazaar, things are fake overpriced and bad quality go to local shops with brands not familiar to you but made in turkey. For quality shoes for example check Gumus. Bottom line you won't regret staying in this hotel or Marmaris.

Nicola Rees

Checked before booking that they could provide gluten free food as I’m a coeliac. I was assured they could so we booked all inclusive 2 rooms for 5 family members. On arrival myself (55) and my grandson (14) were given a room with a double bed 🤔 this was quickly changed to a room on a different floor away from my family but we can deal with that. The air con was over the bed so you couldn’t relax on the bed as it drys your eyes and throat. There was a heatwave so trying to keep cool was difficult. We arrived late Monday night so no food available at the hotel. Went for breakfast Tuesday and Arif the restaurant manager assured me I could eat the omelette despite the sign saying it contained gluten. At lunchtime there were only chips and salad but the chef did cook me a plate of grilled chicken in the evening there was rice but nothing to go with it (although I was offered chicken again) Wednesday was much the same so it was melon for breakfast, lunch and dinner. I was offered chicken (again). Went to speak to Maria who I’d spoken to before we booked but she had left for the day and Thursday was her day off. Spoke to Maria on Friday who then messaged me to give me a list of meals that would be available that night. That night non of the food promised was gluten free. I was given a plate of plain mince meat and sweetcorn, no choice, that or nothing. The following day a plate of fruit and a small bottle of red wine was sent to my room as an apology. Whilst I don’t drink and I’m grateful for the gesture, a family’s review on trip advisor say they got a bottle of champagne and a plate of fruit because they had to ask 3 times for a extra pillow lol apparently there was going to be cakes on my plate too but this was changed when they realised that would be rubbing salt into the wounds. Advised the Jet2 rep what had been going on. He also took photographs to prove the food information cards were not correct. Some food didn’t have the gluten symbol on it at all. Some had the symbol on but the restaurant manager would insist it was wrong and I could just eat it. (See photos). I explained to the jet2 rep that there were no desserts at all. He said I was wrong, he’d looked into it and I could have the coconut cake (the sign said no gluten in it) and a mousse type dessert (that had the gluten symbol on it). He called the chef when I declined his offer, the chef confirmed both had gluten in them. Had I take the jet2 reps advice I would have been extremely ill ! Arif refused to even acknowledge me after I’d spoken to Maria. I have no idea how he’s still in a job. He’s rude, intimidating and arrogant. After this we gave up and ate in the restaurant just outside the hotel. I will have never eaten so much melon in my life and will never eat it again 😂