Elissa Maalouf
Alejandro at pool bar and Gustavo
The bartenders are amazing here! They are so friendly and kind and full of life.
Antonio at villa Marina and Gustavo at pool bar too they are amazing and so nice!! We love you guys!
Fernanda, Justin, Gabriel were amazing with the experiences team. They all became family and we will miss them so incredibly much. We found a home away from home here!’ We can’t wait to be back, 10/10 recommend this resort if you’re looking for a good time!
Mackenzie Wilson
We had an awesome time! Everyone was extremely accommodating, food was very good, and every need we had was met. Beautifully maintained locations and as well kept as everything can be with the heavy seaweed. The staff is truly phenomenal here, we’ve been here a lot of times and are always pleased with the service. Alberto was in charge of our butler service for the week and he made sure we were well attended to at every point. Jose kept everything well maintained at the pool and the as extremely nice. Ricardo is in charge of pool service and he is constantly checking in with everyone to make sure they are satisfied and attended to. Already excited for next year!
Brittney Roberson
Alejandro and Gustavo at pool bar did a great job serving guest ! They had fast service and were very nice. At chill out bar Eduardo. At the beach Antonio did a good job taking care of the bar it has been fun everyday! And the resort is absolutely beautiful and the rooms are good. Furthermore, the nightly activities and pool parties were awesome.
However, there are some cons:
- Only got two dinner reservations during my 7 day stay; you have to make them by 8 am ,however, they are all booked up by 10am each day so you have a very short window.
- The food overall was not that great so we had to eat off the resort a few times.
- The seaweed smell from the beach was horrible and we couldn’t go to the beach at all due to all the seaweed which was a bummer.
- The pool closed daily at 8 pm through the weekday which I believe is super early since the pool bar stayed open till midnight.
- The walls were very thin so we heard housekeeping rearranging furniture every morning.
- On the last day me and my guest got bit by bugs which we believe were from the room covers.
Overall for my first time at an all inclusive resort it was a good experience and a good value but we will shop around in the future and stay closer to downtown Cancun because we spent over $500 on ubers!
Henry Elgin
Alejandro, Gustavo, Eduardo, And Antonio have been great bartenders throughout the week I was here! Always quick, always made delicious drinks, and very friendly people of course! I would definitely recommend anyone to stay here for an all-inclusive vacation in Mexico! We stayed in a "Privilege" room and it was definitely worth it! 10/10 would recommend!
Kate Guillemette
Antonio, Gustavo, Alejandro, Eduardo, Frankie, Reynaldo, Jemima, and Henry — I can’t say enough great things about this incredible team of bartenders. From the moment I arrived, they made me feel right at home with their friendly smiles, positive energy, and genuine hospitality. Every single one of them went out of their way to make sure I was always taken care of, whether it was remembering my favorite drink, striking up a great conversation, or simply making sure I was enjoying myself.
They’re not just bartenders — they’re the heart of the resort experience. They truly connect with guests, creating an atmosphere that’s fun, relaxed, and full of good vibes. Their service is top-tier, and their attention to detail and kindness didn’t go unnoticed.
This resort is amazing on its own, but it’s the staff — especially this team — who made my stay exceptional. If you’re considering coming here, don’t hesitate. You’ll have an unforgettable time, and you’ll leave feeling like part of a big, happy family. I’ll definitely be back!
My Booking
