Jennifer “Jen” Griffiths
We're having a great stay at H10 Lanzarote Princess and are really enjoying our time here. The hotel is clean, well looked after, and in a great location - only a short walk to the beach with Marina Rubicon well within walking distance. The rooms are comfortable and the food is good with plenty of choice, so there's always something for everyone.
The real highlight so far is definitely the animation team. They are amazing and bring such a fun, positive vibe to the hotel. Whether it is daytime activities or the evening entertainment, they always have loads of energy and make everyone feel welcome and included. You can tell they genuinely enjoy what they are doing, which makes it even better.
A special mention for the children’s mini disco, which my daughter absolutely loves. It is one of the highlights of her holiday so far, and the animation team are fantastic with the kids - so patient, enthusiastic, and great at getting them involved. Seeing how much fun she is having makes our stay even more enjoyable.
They also do a great job of keeping things fun without being over the top, so you could join in as much or as little as you wanted.
The only downside is the slight rain showers, but it's certainly a lot better weather than at home!
Pablo González Arango
Dear Hotel Team,
I am writing to share feedback regarding our recent stay at your hotel, which took place from December 27th to January 3rd. We occupied three rooms.
This was not our first time choosing your hotel for this holiday period, but it was our first visit back since December 2022, prior to the challenges of the COVID period.
I would like to sincerely thank all the hotel staff for their kindness and their commitment to improving the customer experience. We also want to give special recognition to the entire restaurant team—all of us felt that the food quality has significantly improved since the last time we stayed at the hotel.
Finally, and equally important, I would like to specifically mention the names of employees who went above and beyond to facilitate our stay:
Main Restaurant: Mar Mendez, María José, and Pablo (who I believe was acting as a coordinator).
Main Bar (near reception): Israel, Anthony, Pablo Cabello, and “Moha.”
Sushi Restaurant: Jeronimo.
Additionally, please extend our compliments to the hotel’s cleaning team. They all deserve a perfect score of 10 out of 10.
Thank you again for a wonderful stay.
Regards
Steve Walker
Recently had a Christmas Holiday with my son at the Lanzaroti Princess Hotel. The room was clean and spacious and had a balcony. Easy climate control. Chambermaid service was brilliant, very accommodating and understanding. Had a problem with the safe that was quickly sorted out. Beds comfy and Nice big TV. Bathroom had a bedae, wC, shower/bath, lots of hot water. Wash basin was style over function, water all over the floor everytime. The Mildly Heated Pool opened 10:00am and breakfast finished at 10:30am so you couldn't enjoy a swim before breakfast, very disappointing if your half board. Main pool unheated and very cold in December. Gorgeouse gardens, plenty of space everything clean and tidy. Buffet breakfast and dinner, food was delicious, free glass of Cava with your breakfast, lots of choice, hot and cold, fried or grilled while you wait. Christmas Day was fabulous, free pre-dinner cocktails, free wine with your meal, very delicious, we loved it, very memorable. Hotel evening entertainment was good, each night you could enjoy live acts at the main stage or a live singer at the bar. In the morning they had a tourist guide who helped with information and things to do, they also provided a courtesy room on your last day for a shower and a place to put your bags. Lots of parking space for a hire car if needed. Rear gate to Hotel allowed easy acces to local shops, restaurants and beaches.
Andrew Meehan
H10 lanzarote was in a great location. Staff were very nice and service was good. I would say this hotel is more a 3 star than a 4 star. We arrived and bedroom was very dated and wasnt cleaned properly. The leg fell off the bed and looked like it was glued on having come off previously. We had two single beds put together and had to request a double mattress. Suite was small and not the same standard as was advertised. There wasnt one person in the outdoor pools because they were freezing cold and not heated. Indoor heated pool wasnt much differnt and was also cold. I have never been to a resort where literally nobody was in the pool. Food was ok but very repetitive. Two restaurants which never seemed to be open and we didnt attend having gone to attend but always closed. Lifts were something out of the 1950s and one wasnt working and waited ages on several occasions. When we arrived it was raining and there was towels all on reception floor as there was leaks in roof and in other areas. Entertainment was very good and for kids. Overall I think 3 star rating is fair
Sophie Fenwick
Been coming here 30+ years always loved the hotel never had any problems until our stay in January 2026. Will never stay here again after our last visit staff are nothing but rude and unhelpful. We have had nothing but issues with our hotel rooms with doors not locking and tv and fans not working. Can’t fault the restaurant it has had a big refurb and the food has improved but not enough selection for children. Entertainment is rubbish there’s nothing for children above the age of 8 to do. It’s really sad to see this hotel go so down hill as it used to be such a lovely place to stay now there is no atmosphere all the staff are miserable. Rude and unhelpful.
As a single mother to two children this used to feel like a safe place for me to stay but I can’t say I feel the same anymore.
It’s not exactly a budget holiday we have spent a lot of money staying in this hotel over the years we used to go all inclusive but have chosen to go half board on this stay as we are a family that don’t eat or drink a lot and all inclusive prices are a joke. Please be aware that drinks are not included with dinner you have to pay nearly £4 for a mini bottle of Coke etc with you meals. And for some reason when you stay half board you seem to be treated differently to the all inclusive/privilege guests it’s so wrong and discriminating.
Will never stay here again
My Booking
