Charlotte Penn
We are travelling as 2 adults and 1 child. Our family room was just right, lovely balcony and bath. Cleaning staff all super friendly with our little one (4 years old)
The buffet was busy during half term week but well managed, and we were happy to queue for a table to make things staggered for staff. Particularly enjoyed fajita night.
Pool areas very tidy and clean, indoor pool warm enough to spend an hour in, outdoor pools (in Feb) just right for paddling and playing.
Absolute highlight for us was the animation team - Ruben, Claudia, Alma, Amy, Javi and Leon (and Daisy!) - Mini Club gave us a couple of precious hours and “I get to meet lots of new friends”. Mini Disco is pure joy and “I love the songs.”
The animation team work so hard - they made our child feel super special - as do all the staff. We felt very lucky to have a week of sun and fun here.
Andrew Meehan
H10 lanzarote was in a great location. Staff were very nice and service was good. I would say this hotel is more a 3 star than a 4 star. We arrived and bedroom was very dated and wasnt cleaned properly. The leg fell off the bed and looked like it was glued on having come off previously. We had two single beds put together and had to request a double mattress. Suite was small and not the same standard as was advertised. There wasnt one person in the outdoor pools because they were freezing cold and not heated. Indoor heated pool wasnt much differnt and was also cold. I have never been to a resort where literally nobody was in the pool. Food was ok but very repetitive. Two restaurants which never seemed to be open and we didnt attend having gone to attend but always closed. Lifts were something out of the 1950s and one wasnt working and waited ages on several occasions. When we arrived it was raining and there was towels all on reception floor as there was leaks in roof and in other areas. Entertainment was very good and for kids. Overall I think 3 star rating is fair
Sophie Fenwick
Been coming here 30+ years always loved the hotel never had any problems until our stay in January 2026. Will never stay here again after our last visit staff are nothing but rude and unhelpful. We have had nothing but issues with our hotel rooms with doors not locking and tv and fans not working. Can’t fault the restaurant it has had a big refurb and the food has improved but not enough selection for children. Entertainment is rubbish there’s nothing for children above the age of 8 to do. It’s really sad to see this hotel go so down hill as it used to be such a lovely place to stay now there is no atmosphere all the staff are miserable. Rude and unhelpful.
As a single mother to two children this used to feel like a safe place for me to stay but I can’t say I feel the same anymore.
It’s not exactly a budget holiday we have spent a lot of money staying in this hotel over the years we used to go all inclusive but have chosen to go half board on this stay as we are a family that don’t eat or drink a lot and all inclusive prices are a joke. Please be aware that drinks are not included with dinner you have to pay nearly £4 for a mini bottle of Coke etc with you meals. And for some reason when you stay half board you seem to be treated differently to the all inclusive/privilege guests it’s so wrong and discriminating.
Will never stay here again
Angela Farrell
Lovely hotel. Really friendly staff.
Children and adult entertainment was FABULOUS. Really pulled out all the stops for Halloween. Claudia and the animation team were really helpful and entertaining. Miriam and the team who cleaned our rooms on the second floor were brilliant. Only improvement could be in yhe dining room. It couldn't cope with the number if guests for both food and clearance. Hard on the staff, frustrating for guests when we pay a lot of money
Jayne Kelly
The location of the hotel is brillaint. Its a fairly central location within walking distance to the main strip, a little bit hilly but not bad at all. The hotels children menu isnt great in terms of food but there is a wide varietiey available fir adults. The pool bars have a decent menu. The Animation team are brilliant, they have a great range of activities for adults and children during the day and they genuinely look happy to be there. If there was a timetable in the lobby or by the pool it would be great as sometime you can miss the start of something but other than that they were really good. Thank you so much to the team, Claudia, Ruben, Anna, Alba, Noelia
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