leslie burt
Beautiful hotel situated towards the end of the promenade of los christianos. Rooms were ok and the beds were the most comfortable I've slept in when on holiday. Staff are super friendly the place is spotless and the food was varied each day and you can get a lovely English breakfast with freshly cooked eggs and bacon ( cooked in front of you) steaks chops fish omelette and pancakes all cooked fresh too. Putting Towels on sunbeds isn't permitted and the pool doesn't open til 9:30. As the hotel is child free there's a really chilled vibe here. The rooftop terrace is available to everyone and the view is spectacular. From the poolside you can exit straight onto the promenade by the mini golf which is 2 euros for people staying at big sur instead of the usual 5 euros. Will definitely be coming back
Aaron Stielstra
Outstanding. I was working on a movie which required me to stay here two times, about 2-3 days apiece. I was knocked out by the courteous service and the attentive nature of the front desk clerks. All of them. I was stranded one day without a room or my driver for 5 hours, and they were completely accommodating. This I have never experienced in hotels, and I was at a fancy one in Rome that treated me like a hobo once I checked out. Not here. You can barely get hotels to store your luggage sometimes. The superb customer service is just for starters. The food is higher echelon restaurant quality, with buffets supplying you with everything. I loved the Spanish dishes, and the home-made pancakes, eggs and bacon at the breakfast grill were all divino. I gained a lot of weight. The maids were so kind and smiling. I can only imagine this is because they are happy to work in the hotel, and you can feel it in the atmosphere, in the walls. For some people, the tourist residents may seem strange, as they seem to never leave the hotel. I didn't frequent the pool area, which was popular, complete with shopping opportunities brought right to you. I found the night-time entertainment charming, definitely not too loud or obnoxious. They play covers from Elvis to John Denver to Pink Floyd. My last night the rock and pop songs ended by 11 PM. I felt safe and secure here. To leave my window open at night and hear the crashing surf is a memory I won't forget, and maybe Liz Taylor and Richard Burton, who stayed here back in 1970, appreciated the same. The promenade isn't my favorite place, so I understand many guests staying indoors here. The upstairs patio lounge is fantastic, by the way. Also, clean rooms with decent air conditioning. I hope some day to come back. Grazie tutti for everything.
George Hay
Second time within a year at this small and very friendly hotel.
Reception staff are all very friendly and attentive from the moment you arrive , till you leave.
Special shout out to the member of the reception staff with the ponytail (dd not catch his name) . He was a shining example of how hotel staff should interact with the guests. He could not do enough for us , even taking my wifes suitcase up the "small" hill from the front door to the pick up point. He is a credit t0 H10 hotels.
The housekeeping staff were excellent and really keep the place very clean whilst not getting in the way.
The same applies to the restaurant and bar staff, very professional and customer focussed at all times.
The rooms are smallish but have everything you could ask for with the exception of one thing, namely USB charging ports. I could not find one anywhere in the hotel.
H10 hotels have some free things for guests which they dont tell them about and you find out by pure chance.
1: Free tea and coffee with cookies between 3pm and 4pm in the small coffee cafe next to reception. Really appreciated and should be used more.
2: Free use of a room behind the reception for showering and changing in before you leave and after you have checked out (if available as it is a wheelchair accessible room)
3: Two relatively small and quiet rooftop areas with super sunbeds. Why they dont open till 11am is strange though.
Overall it is nice to have a quiet , small and friendly hotel with easy access to the centre of the resort.
Laura Eden
My husband and I have stayed at this hotel several times and will continue to do so because we can't fault it.
There is always a warm welcome. The reception, catering and cleaning staff are all very friendly and helpful.
We have joined the H10 loyalty programme which has many benefits.
The hotel is located in a quiet part of the town but there are shops and eateries within walking distance, and a local market twice a week. The rooms are tidied and bottled water is provided daily. The restaurant offers a good selection of food on a different theme each evening. The entertainment is enjoyable and varied. We can't wait to book our next visit!
Nick Lawrance-Ellis
We've been coming for years, which is probably the best review. It very much is what it is - a boutique adults only hotel. The staff are always friendly, often remembering us year to year. The food is a buffet plus food cooked for you, or there is an a la carte for a small supplement.
The pool is not huge, but big enough for the size of the hotel. The rooms are well appointed even at the entry level, and the suites are worth the extra if you can. I'm writing this in our 9th visit and we've already booked the tenth for next year.
