Tetiana Shvydkova
One of the best vacation experiences ever!
Thank you to the entire Grecotel Creta Palace team!
The hotel is absolutely spotless, the grounds are beautiful and well-organized, and you won’t hear loud music or noise—making it wonderfully relaxing. There are always enough sunbeds available, and the food is consistently good (we had the Comfort Package), sometimes even delicious—both in the main restaurant and the à la carte option we tried.
But what truly makes the experience special is the staff—the people who make all of this possible and create such a cozy, welcoming atmosphere. Every request we had was met with friendliness and efficiency. They genuinely go out of their way to make you feel comfortable.
A special thank you to Nikoletta and Eleni at the day lobby bar! The drinks are high-quality and clearly made with care. The service is impeccable, and once again, it’s that warm, relaxing atmosphere that really stands out.
Thank you all once again! We’re already looking forward to visiting again!
Josh Pantlin
We were first welcomed to the hotel by very friendly staff who gave us many free drinks and refreshment towels. They were very friendly, as were all the staff at the bars across the hotel.
However, the bungalow rooms were poorly decorated, had patchy walls where they had painted over some spots but not the whole wall so were different colours and the decor was quite outdated. The bathrooms were a good size and had an excellent shower but were often left dirty and I do not believe that the housekeeping staff were particularly good at cleaning and maintaining the bathroom at a high standard (especially for the price).
The hotel offers both sun beds by the pool as well as on a private beach. We ended up spending the entire week on the beach, which was lovely, because the pool was far too small for the number of guests. We were half board and the breakfast and dinner buffets were amazing, especially the dinner which has different options every night and even has themed nights such as Asian food which was on offer on our final evening.
Our stay was lovely but definitely let down by the poor state of the rooms, the poor housekeeping of the rooms and the lack of attention to detail especially when dealing with customer issues such as when I had to call reception 3 times to ask for body wash as the housekeeping had not refilled the soap and no one ever arrived to give us more until the 3rd time calling. There was also no apology despite me having to ask 3 times which of course is not the end of the world but I think is the polite thing which should be done (again especially for the money you pay to stay at the hotel).
However, overall we did have a lovely stay and although I would definitely say that the hotel is very expensive and therefore not good value for money, we did have a lovely time with excellent cocktails and a lovely view from the hotel of the sea and surrounding areas.
Geoff Coughlin
This is a superb hotel, especially perfect for families. We travelled as a couple and that meant that we couldn't use the pool- simply dominated by families and people who put their towels out at the crack of dawn - yawn! Nonetheless, the beach has lots of beds and a great beach bar. The rooms was spotless, a great size and very well serviced throughout our stay. The staff are probably the best trained and friendly that we have ever encountered - really excellent. the restaurants are all superb ad we visited them all but just make sure you book early in your stay for any reservations to avoid being disappointed. Highly recommended, Geoff C.
Daniel Conner
We had a fantastic week here. Excellent service and friendly staff. Food was brilliant with some good variety. Loved the cocktails and variety of wines on offer too. Room was clean and very comfortable. We really enjoyed the evening entertainment, especially the Shaolin Acrobat team. Just a really nice relaxing hotel to be in and around. Easy to get a taxi into Rethymno too for a bit of local culture.
Lilit Manukyan
Let me start with the very impressive and exceptional service we received at this hotel. From allowing us to check in an hour early and check out two hours late, to offering us breakfast on our day of arrival, the staff went above and beyond to make our stay comfortable.
We booked a bungalow, for which we had higher expectations. The bungalow itself was located on the far side of the hotel grounds, requiring about a 5-minute walk to the main building and around 7 minutes to the beach. It felt somewhat old and only partially renovated — for example, the shower had a curtain instead of a glass enclosure. Being on the ground floor, we also encountered quite a few bugs, mosquitoes, and even some spiders inside the room.
The hotel’s location is quite isolated from the city, so there’s no direct access to shops or good restaurants nearby. However, the hotel itself has a nice selection of shops and restaurants on site — just keep in mind that the prices are what you’d expect at a 5-star hotel. The somewhat remote location would have been fine if the beach had been better. Unfortunately, the entrance to the sea is rocky for about 5 meters before you reach any sand. Interestingly, the public beach right next to it was very sandy, so it seems to be only this private beach that’s less comfortable.
Another downside was that it could be difficult to find two available sunbeds if you went to the pool or beach after 11 am.
The hotel is very family-friendly, so most guests were there with infants or toddlers. The activities and entertainment were mostly geared toward families with kids, so if you’re looking for a more adults-only, party-oriented atmosphere, this probably isn’t the right place for you.
Overall, I’d say it was a decent hotel for the price, but it didn’t fully meet our expectations.
My Booking
