Julia Lysak
I used to really like this hotel and have stayed here five times, which already says a lot. Overall, the hotel itself is nice, and that’s exactly why this experience was so disappointing.
The hotel has always advertised that guests who stay more than two times receive loyalty bonuses. This was one of the reasons I kept choosing this hotel again and again. During my fifth stay, I informed the reception several times that I had already visited the hotel multiple times.
Unfortunately, the staff at the reception refused to discuss this topic, showed no interest, and never informed me about any bonuses or benefits I was supposedly entitled to as a returning guest. No explanation, no clarification, no initiative — nothing.
This feels misleading and unprofessional. If a hotel promotes a loyalty program, it should be honored, or at least clearly explained. Loyal guests should feel appreciated, not ignored.
Sadly, this experience seriously affected my impression of the hotel. What could have been a small gesture of appreciation turned into a reason to reconsider staying here again.
Dina El banawy
I had a wonderful stay at the hotel, and it was truly a great experience from start to finish. All the staff were extremely kind, professional, and always willing to help, which made the stay very comfortable and enjoyable.
Special thanks to Mr. Abdo at the front desk reception for his professionalism, warm welcome, and constant support. I would also like to thank all the staff at the Asian restaurant and the seafood restaurant for their excellent service, friendliness, and high-quality dining experience.
Overall, it was a very pleasant stay, and I would definitely recommend this hotel and look forward to visiting again.
Therapy
Hotel was great. We've been guest there between 5-15 september 2025 and it was such a beautiful experience for me and my friend. Pools are large enough and sea is awesome, you will see lots of beautiful colorful fishes once you wear your snorkel and take a look under sea, they literally hugging you. Rooms were good but our tv wasn't working, foods were goodish, can't say perfect because I visited Turkish hotels before and comparabily foods were not our taste. Of course you always somehow leaving the restaurant with full stomach but the ''how'' is the question :) The personnels were perfect, they never refuse once you asked for help doesn't matter the department. Animators were friendly and kind. The location is bit problematic as being so far from center and famous places but you very close to airport so thats balancing. I visited lots of places but I will never forget you sharm el sheikh. Thanks for everything...
Ilija Vasylenko
One day the water in the bathroom was yellow, so that's not good. The food was ok, but I expected more. The beach was small, because there is only one platform to enter the water (its often times crowded). There is not much to do in Sharm El Sheikh, if u like cultural tourism. The nearby mosque is way too loud, the employees are a bit overly talkative. Too many Russian-speaking tourists to, not much diversity there. The locals speak Russian better, than English.
The rest was pretty good, i.e. the weather and the sea.
M Kashpur
Advantages: nice green territory, colorful sealife, tasty food.
Disadvantages: the hotel’s audience is mainly russian, and they behave loudly and obnoxiously. The staff always tries to speak russian to you even if you say you don’t understand it.