Jemma Cox
Just returned home from our holiday in Lanzarote staying at Dreams. We booked bed & breakfast. It was totally a mixed experience. We arrived before check in & was able to get the key to our room which was great. Room was fine, slightly dated but also parts of it was modern. Lovely views & plenty of natural light. Issue was that there was clearly some maintenance work needed, the two sliding doors to the balcony were really loose in their frame, so with even the slightest bit of wind, they banged around which got really annoying, we did mention this to staff who said they had solved the issue whilst we was out exploring, but we returned to the same issue. Also, the main door into the room had loose hinges & a gap under the door, so this also was really loose & moved with wind. The sink in the bathroom filled without the plug being in & the floor to the room seemed dirty even after cleaners had been in. One night due to rain, we did eat at Bluewater Grill & the experience was awful. I’m gluten free so I used the menu to pick my meal after following the gluten free signs & advised the waiters. I was then given a normal bread roll & was told when my meal arrived that I couldn’t eat half of it as it contained gluten… On a brighter note, we really enjoyed the spa, it has been recently renovated & it was brilliant! Location of this hotel is fabulous with so many bars & restaurants & beaches a small stroll away.
Michael Sandbrook
Can’t fault this hotel nice and clean Angelica our room domestic she’s been brilliant very friendly and a professional at her job. All staff were very friendly and polite couldn’t do enough to help, reception staff very polite and a glass of cava on arrival it made our wedding anniversary very special. Our bags were taken up to our rooms so no struggling. Food was nice couldn’t fault it. Entertainment every night was absolutely amazing. Table service for our drinks and mixed nuts, the rooms were nice and large clean with air conditioning. Showers wow nice and strong and hot. Been an absolute amazing stay here shall definitely come again.
Pineapple Haze
Amazing 5-star hotel experience. The food was excellent, cleanliness was impeccable, and there were fantastic shows every night — especially 4 Beats, Reflection, and the flamenco show. Plenty of activities for both kids and adults; we absolutely loved the recycled glass workshop. Big thanks Aisha, Magda & Jessica. The reception team was always smiling and welcoming (big team Ari, Marta & Luna) The spa is beautiful and very relaxing. Perfect location, just steps from the beach. We loved everything and would definitely come back!
Tushar Patel
Our recent stay at Dreams Lanzarote Resort was nothing short of exceptional, especially considering we were a group of 17 people, all with vegetarian and vegan dietary requirements. From the moment we arrived, the hotel went above and beyond to ensure every single guest was catered for individually.
What truly stood out was the level of care taken with our meals. A bespoke menu was created daily, tailored to each person’s specific dietary needs. It’s rare to see such attention to detail on this scale, and every member of our group felt genuinely looked after. The variety, quality, and thoughtfulness of the food made a huge difference to our experience.
Beyond dining, the resort itself is fantastic. The facilities are excellent, the rooms are clean, modern, and well-equipped, and everything is maintained to a very high standard. The nearby beach was another highlight—exceptionally clean, with soft sand, minimal stones, and no seaweed in the water. The availability of free sunbeds and umbrellas made it even more enjoyable.
The guest relations team were incredibly helpful throughout our stay, always responsive and accommodating. A special thank you goes to Cesar from guest relations for his outstanding support with food planning and recommendations, Laura at Himitsu restaurant, and Beatriz at the buffet. Their warmth, sense of humour, attention to detail, and willingness to help made our stay even more memorable.
We would highly recommend Dreams Lanzarote Resort to anyone, especially groups with specific dietary needs. The level of service and care we experienced was truly outstanding.
Aliya Bailey
Only a few positives to this hotel to report sadly, otherwise highly disappointed. It does have a great seafront / promenade location, it has heated pools, and a soft play/ outdoor play area for children which were good.
Aside from this, our experience was very negative and we were extremely disappointed. It is not a 5 star hotel and the service you would expect. We were staying as a young family with a 15 month old. Firstly, food quality at buffet was very poor, husband got food poisoning. There were only two al a carte restaurants open each night, and there were long queues for these both each night. Single bar that was open also had long queues and waits. Staff weren’t very friendly in general and did not seem too bothered by these waits, seemed to be the norm/ accepted this was the case.
We went to barefoot grill for lunch and realised as we sat down that our daughter was ill, we asked if we could take the food to our room. We were told no, and that we must order room service. Ordered room service, told 40 mins, but food and water for baby took almost 2 hours to arrive. This was absolutely outrageous.
Seems to be that hotel is catered around staff rather than customers. E.g., you could only use pool bar outside to get a drink even if it was raining. If you are not preferred club, you can only use al a carte lunch restaurant between 3-5pm. There is a segregation between unlimited customers and preferred club members, different breakfast buffets.
Absolutely zero sound proofing in rooms, can hear everything upstairs, next door and outside.
We have stayed in many 5 star hotels, this was by far from a 5 star. We would not recommend this hotel to anyone or stay here again.
