Damian 00
Everything was absolutely wonderful!
Despite some of the online reviews, I personally found everything at this hotel to be truly great. The hotel was very clean, the food was delicious, and overall, it’s a fantastic place for families with children — every evening there’s entertainment for the little ones, followed by shows for adults.
The staff was very friendly, understanding, and helpful whenever needed. And I have to mention the view from our room — it was simply breathtaking, we were left speechless!
Honestly, everything was amazing. The hotel offers everything you might need, and if you go outside, the beach is just a 10-minute walk away — or even 7 minutes if you use Google Maps. There are plenty of shops and restaurants all around. This hotel really has it all.
I also want to say a special thank you to Melissa and her Guest Experience team for helping me organize a surprise for my wife’s birthday — cake, flowers etc, everything was arranged in advance over the phone before we even arrived, and they handled it all with such care and attention to detail.
Thank you again, Gran Bali Hotel, for a truly beautiful stay. We will definitely come back, because we’ve been left with such wonderful memories.
Damian.
Sue Wiggett
Absolutely love this hotel, 3 times I have stayed here and have always been made to feel welcome! My kids also enjoyed being here, the staff are very friendly any problems they sort prompt and quickly! Very child friendly, great entertainment everyday! LOVE that the pool is emptied, cleaned every night. Food is great to. If you want a kettle etc on request they bring straight to your room! I will be returning again 🙂 great view of the 3 pools! 43 floors, fantastic view.
Thomas Davies
Overall a Very satisfactory and pleasant experience at this hotel. At first arrival the size and architecture of the hotel is amazing and really looks premium compared to other surrounding hotels in the area. Went for a lads holiday and really didn’t expect much but the hotel really delivered a good experience for us. The bartenders were friendly, lifeguards very nice and helpful and there was plenty of nice guests at the hotel.
The rooms were satisfactory. Decent bed with very nice air conditioning and a good balcony which demonstrates a very nice view of the place, Cleaners were very efficient and friendly too. Facilities were Ok, The shower was decent but would either be really cold or too hot but it is not the biggest issue. Was provided a lot of toiletries and the facilities in general did not lack anything. The pool however was amazing and delivered a very good experience to my holiday
The location is also quite good. Even though it’s far from ‘the strip’ it avoids the hectic nature of it. It’s a good place to relax. Taxi to the Benidorm strip is around €12 which isn’t bad at all. Views are fantastic and not much reason to complain really
Overall- I would recommend to anyone looking for a more premium hotel for Benidorm
Nathan Reeve
I was a bit apprehensive coming here after reading the reviews, however I must say I was overly impressed.
The entrance & reception area is modern, the pools are great and the main one is heated, the staff were friendly and helped as much as possible.
I do tend to agree that the rooms could do with updating however they were very clean and the bathroom was big and had a bath and shower, the beds were also big and comfortable.
The view on the 43rd floor on the sky terrace is absolutely stunning and great views, it was 3 Euros but you get a free drink at the island bar by the pool.
With regards to the food, I must say again I was a bit apprehensive reading reviews, however it did have taste and there is so much choice and have 2 restaurants to choose from, I didn't particularly enjoy the cooked breakfast offering so had pastries and toast. Overall the food was fine.
I have however only given this 4/5 because on the last night there was a massive group of school kids which checked in and was being loud throughout the night into early hours, other than that a very pleasant stay.
Bus stop is 1.60 Euros each trip and is 1 min walk round the corner from hotel and takes about 10 to get to the old town.
Please note this hotel would not be ideal if you're looking for a hotel full of English with English entertainment then your best option is the New Town in Benidorm, other than that the hotel was mainly Spanish, however we didn't mind as it was quite nice to be in the quieter side of Benidorm.
Would go back and recommend.
Izabella Buczkowska
I stayed at this 4-star hotel for 4 nights, and while the views and location were definitely a highlight, the overall experience left a lot to be desired.
The hotel has a great spot—close to everything and with really nice views. But that’s where the positives end.
The service was really disappointing. I had to pay €15 just to get a towel, which is honestly ridiculous for a hotel in this price range. The lifts were incredibly slow, and it felt like forever just to get to and from my room.
On top of that, the WiFi wasn’t working at all during my stay, and neither was the TV. For what I paid, I expected a lot more in terms of comfort and basic amenities.
Overall, not satisfied with the experience. The location alone doesn’t make up for the poor service and lack of functioning facilities. Definitely not worth the price.
My Booking
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