Janine Roberts
A little walk to The Marina, 20 minutes on a lovely coastal path. Hotel is immaculately clean. Hotel team all appear happy in their work. Food ....yes sometimes a little cold, but could heat in microwave, always something nice to choose ....smoothies for breakfast, sushi, salmon, prawns, ribs ...different theme each night. Pool areas nice ....lots of small children which was a bit of a shock at this time of year ....also they have to pay for adventure land, so that area was quiet and the main pool busy ....such a shame for families as this should be included in the package. Stayed HB and could upgrade to AI for 25euros pp per day. Local bars, restaurants, shops, supermarket next door in shopping centre.......definitely would stay again as the climate was perfect 23° most days!
Rosanagh Wyatt
We took our two young children away for their first holiday and this was the perfect choice! We decided to go all inclusive which was a great idea because the amount and variety of food on offer was amazing. Each night the restaurant had a different cuisine theme as well as regular favourites and staples such as pizza and pasta. The pools were perfect and so clean; the different areas and activities by the pool were great too. Whilst we didn't use the kids club, all the children looked happy and our children were invited to join in the public events. It has been the perfect holiday.
All the staff have been so friendly and welcoming and the room was cleaned spotlessly every day! Thank you!
martyn Burton
Just back from a week at this hotel,ignore negative comments, rooms fabulous.
Staff warm friendly.
Breakfast lovely.
Evening meal meat was very nice.
Pools and public areas spotless.
Walk to playa blanca a good hour but lovely views but if you're not mobile maybe not,if you like a walk no problem,nice little bars nearby and again very friendly. Would return no problem.
V Salcedo
I recently stayed here with my family, and while there were some positives, the overall experience was a major disappointment. I cannot recommend this hotel as a 5-star experience; in my opinion, it operates closer to a 3-star standard.
The Positives:
The views from the hotel are truly beautiful.
The swimming pool area is nice.
The staff at the bars were lovely and provided great service.
The Negatives:
Safety Hazard: This was the biggest issue. The front door to our bedroom was stuck and required significant force to open. My wife and son were physically unable to open it. I reported this to the front desk three times, but it was never fixed. This is a massive safety concern, especially in the event of a fire or emergency.
Cleanliness: Upon arrival, we found a used champagne glass left on the bathtub. While not a huge deal on its own, it set a poor tone for the housekeeping standards.
Dining Chaos: The restaurant was a nightmare. There seemed to be zero organization, with staff running around like "headless chickens" and many frustrated guests waiting for service.
Not Kid-Friendly: There were very limited food options for children, which made meal times difficult.
When asked at checkout if I would return, my answer was a hard no. Great views don't make up for poor maintenance and chaotic management.
Anika Allan
Definitely not 5 matar hotel (4.5 as promoted)
The room itself was fabulous clean, spacious, and very comfortable. The location is also excellent, with easy access to the town and surrounding areas.
Unfortunately, the food really let the place down. The food hall felt more like a rabble than a relaxing dining experience. If you’re not a fan of buffet-style eating or you’re looking for a bit of class, this definitely isn’t the hotel for you.
It’s great for kids, with some basic entertainment on offer, but nothing particularly special. The animation team by the poolside were the highlight friendly and full of energy. Overall, a decent stay for families, but not ideal if you’re after quality dining or a more refined experience.
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