Damian Critchley
Debatably the best hotel in Tenerife, im thinking in my top 2, joint 1st. So much to do here. The entertainment was second to none. The kids play areas are amazing. The pools are beautiful. Restaurants some of the best, the michelin star restaurant blew us away. The rooms so perfectly equiped and ideal for couples and families. Highly recommended
Zaza Delforche
Beautiful hotel with nice architecture and a spacious lobby. It does feel like a maze during the first couple of days with all the different levels, but if you search, you’ll find your way.
The bedrooms and bathrooms are practical, nicely decorated, and spacious.
The restaurant was a real disappointment. Breakfast is good, but nothing special. Dinner is honestly not good: many dishes are served cold, pizzas stay too long under the heaters and are no longer fresh. During our first days we had a full dinner offering, but from September 7th onward only about two-thirds of the kitchen was in use – probably due to lower occupancy? Not okay, as we are still paying the full price.
The pools are great and very accessible for little ones. Major downside: our oldest daughter (2.5 years old, just under 1 m tall) loves the water but was not allowed on the big slides or other water attractions. She could only use the “baby” slides, which were too boring for her. This was a real let-down, especially since the hotel promotes itself as child-friendly and we partly chose it for the slides and play facilities.
Anton Bagrov
What an amazing hotel. Was sceptical when booking, but turned out to be absolutely amazing. Great swimming pools, surf pool, kids pool with entertainment. Every evening there is live music, different, from piano to rock-n-roll! Amazing buffet breakfast. Evening arcade and simulators for kids. Spacious rooms, amazing staff, very clean. Once a week there is Flamenco show which I recommend - book through the hotel with discount. Amazing sand beach around the corner and shopping mall just across the street. I wanted to mention very helpful and kind receptionist Eugenia - helped us numerous times, thank you.
Emre Ozdemir
Stayed there for 8 nights last week with my family
Positives:
- Great breakfast, even better dinner
- Every personnel were great. Service quality is impeccable
- You feel the luxury and high quality all around
- You do not feel the crowd, premium feel everywhere
- Excellent SPA
- Fantastic Gym. Best I have seen in a hotel
- Good housekeeping services
- Lots of activities to entertain kids
Some other general comments :
- I thought some people in Kids Club would speak German. My son does not speak English yet and could not join the activities(joining kids looked very happy)
- Hotel is very new but some things in room(toilets, laundry hangers outside) strangely old and used
So why only 3 Stars?
Our room had a horrible sewage smell. Every night and morning. We have told to reception 4 times and the housekeeping did some short term solution but the smell came back every night. I was not expecting smelling sewage in a hotel that is this expensive. That smell alone made sure we are probably not going to return
Warren Jones
What an amazing hotel! This is the third time I've stayed here with my two children and I cannot fault it. The service is excellent and the hotel is beautiful. The layout of the rooms is perfect for a family of four. The restaurant delivers a wide range of food, catering to all tastes. The staff are so helpful and friendly, and are always ready to help in any way they can. I really would recommend this hotel as a special place to come and relax with your family. It's away from the crowds and has a beautiful beach 5 mins walk away. Thank you GF Victoria 🙏