Layllen
I had such an amazing time at Excellence Riviera Cancun—it truly lives up to its name! From the moment I arrived, I felt so welcomed and cared for. The service was top-tier, and the staff went above and beyond to make sure every moment was special.
Shoutout to Miguel, Hugo, Matilde, and Mario at the pool for their energy and kindness, and to Edy, Christin, and Leslie at The Kitchen Table for always starting our mornings off right. Miguel made our private dinner even more memorable, and the live jazz was such a nice touch. Leylan at concierge was an absolute gem—so helpful and warm.
And a huge thank you to the managers, Magali and especially David. You both made such a lasting impression and truly changed how I see this resort. I met so many guests who shared how much they love it here, and now I completely understand why.
After a week of unforgettable memories, I’m sad to leave—but I’m already looking forward to coming back! This place is something truly special. Thank you again David!!!
Haley
Our stay here was above and beyond. The service, the house keeping, the small details in celebrating our anniversary made this visit so amazing.
Matilde was an awesome waiter. Always efficient, coming right up to our room in the excellence club! Looked forward to him helping us every day!
Fernando in the Mexican restaurant went above and beyond every time we visited. We were lucky enough to have him as our waiter for our multiple visits and he always gave his suggestions, what his favorite meals were and was great to have around. He was so excited about the meal we were being served and you could tell he truly cared about the food and how we enjoyed it.
I would highly recommend this resort to anyone who asks.
Patti Parente
Dinner at the Grill was fantastic! The food was delicious but the service was even more amazing. Thank you to Benjamin and Amelia for making our last night dinner so memorable.
A very big call out for the Fitness coaches as well. Alfredo for Stretch and workouts was very good. Chris - “ the Yogi “ provided very technical and special sessions. Finally, my husband was super impressed with Alex, the tennis coach - especially his ability to provide 1 on 1 to all participants.
Overall we LOVED our week at Excellence - everything was excellent.
Christian Lewis
The service at each site was impeccable! Hugo and Marco were the most perfect pool side servers. Hugo and Marco could have single handily made our trip. They kept checking in with our family and built a great relationship throughout the week. Fernando at Agave and the Flavor Market was the most bubbly and friendly personality, the perfect server and smile. William at Oregano was the perfect gentlemen and was more than polite, it was such a pleasure eating with him. The entire entertainment team was so exciting and was great at drawing participants. Christobal, Adrian, Angelo, and Mark were so welcoming and had great energy. The resort as a whole was WONDERFUL and I will definitely be back!
Michael Diaz
Overall our stay at the Excellence was great! We would definitely return. The only negative aspect of the property is the beach. Tons of seaweed. The water was brown in color and emanated an unpleasant odor. We stayed off the beach. The upside is that the property has several pool options with different vibes. There’s something for everyone. A lazy river to relax, multiple smaller pools, and a large main pool that played music and hosted activities throughout the day.
The best part of Excellence Riviera Cancun is the exceptional service and staff. Shoutout to the following amazing excellence yea members among others. Amable, Moises, and the bartender at the Club Bar provided phenomenal pool service! They took care of us from day one and throughout our stay. Angelo on the entertainment team was amazing incredible, friendly, and kind. Mario at the poolside concierge was wonderful, along with Euterio from the grounds steam. They made sure we finally got our coconuts after waiting all week. Euterio climbed a tree to get us those coconuts. That’s impeccable service! Rodolfo was an exceptional host at Basmati. The food at Basmati was delicious. We had our best meals at Basmati, Chez Isabel, and Magna. Delightful and superb service and experience!! Thank you, Excellence team!
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