Bradley
We had a recent 5 night stay at Excellence Riveria Cancun. We enjoyed our stay and thought everyone there was fantastic, especially our morning tennis clinics with Alex.
We thought the food was great but was slightly disappointed that some of the restaurants took over two hours from start to finish. While this is a very minor complaint, it would be nice to limit dining to an hour or hour and a half.
Drinks and lounging were fantastic, wait staff in the excellence club were especially great. Staff would always be checking in to see if you needed anything, including your sunglasses being cleaned.
The beach was clean, staff would be manicuring it in the mornings before heavy use.
Rooms are starting to show their age but do not detract from the stay, but it would be nice to see an update.
Transportation between the resort and the airport was a breeze, so that was a relief to be able to get from the airport tarmac to the resort in a little over an hour. Overall, we really enjoyed our stay.
Hello!
We had an amazing time at Excellence Riviera Cancun. The most impressive thing was how incredibly nice the staff is. Every one goes out of their way to make sure your stay is as good as possible! The food was really good. We only wish Agave restaurant was open more nights. We were not able to eat there at all because it's closed 3 nights a week. But we did go to the Mexican fiesta and the food and entertainment were amazing! The only thing we would add is more nightly entertainment, such as dancing, and later hours.
Brandon Keller
My wife and I went for our 10 year anniversary and it was everything we could have hoped for. There are so many pools that it never felt crowded and all the pools were so warm and relaxing. Everything we had to eat at the resort was also incredible, if we were to have a similar dinner back home it would have easily been a $150+ USD dinner. Every single person working at the resort from the waiters/waitresses to the bartenders to the landscapers and so on all seemed to be very happy to be there and made it a very enjoyable experience! 5/5 we will be back and have already started looking into the other resorts in the Excellence collection as well. Thank you for a great anniversary and a very relaxing vacation!
Alexys Coleman
My husband and I stayed here for our honeymoon a few days ago in the Imperial Excellence Club suite 8059. It was worth every penny! The staff here are so personable and attentive. We really loved our housekeeper Paula, she was the sweetest, and would tidy up our rooms every evening. Edgar, was our bartender since the very first night, he made great drinks and we always had fun conversation with him. Rosa Maria helped us with excursions, I was so impressed by how knowledgeable she was about so many different excursions that they offer, very detailed and I loved that she would meet us before the excursion pick up time to ensure everything went smoothly. Those were the ones who stood out to us the most but every staff member really went out of their way to ensure you were enjoying your stay! This resort definitely has more of a relaxed/romantic atmosphere they host trivia nights, live music, karaoke nights, etc. we really enjoyed the Dubai theme night with dj and belly dancers. While we were there they played the Super Bowl on a big screen and had a big “carne asada”, that was very cool! We really enjoyed our stay here, thank you Excellence!
Emma Malouf
My husband and I came here on our honeymoon and it was just amazing!! The room was so nice and the bed was so cozy, and the workers come and make your bed/tidy up while you’re out enjoying the resort! The mini bar was so nice to have, and the pool and beach areas are so well maintained. Santos was working serving drinks most of the days we were down there and he was so friendly and attentive! Tomas was working and Carlos (based on his name tag) was training at the swim up bar and we loved talking with them, and they made us all sorts of fun drinks/shots. The food was delicious (specifically Spice and Food Shark), and the room service option was so nice especially when we first got in and just wanted to relax in our room. Truthfully if you’re looking for a nice, relaxing, clean, and beautiful resort this is absolutely the way to go. It was our first time in Mexico and I’m not sure if we’ll ever stay anywhere other than the Excellence chain!
