Excellence Riviera Resort Cancun

Jessica Hennigan

Excellence Riviera Cancun is truly its name, excellence in every way! My cousins, sister and I stayed from September 19–22 and it was the most relaxing, elegant escape. From the moment we arrived, we were greeted with a warm towel and a glass of welcome champagne (such a thoughtful touch that set the tone for an incredible stay). The service was beyond amazing, every staff member made us feel genuinely cared for. Huge shoutout to some of our favorites: Santos from the pool area, Jose our wonderful server at The Grill, Avid at Basmati, Luis from the Martini Bar, Xochi who kept the pool activities fun, and Francisco from the front desk. Everyone went above and beyond to make our stay special. The food was incredible and every restaurant was a hit! The Kitchen Table buffet had so many fresh, tasty options, Chez Isabelle was absolutely delicious for dinner, and Lobster House became our go-to for breakfast and lunch. We did wait around 45 minutes for dinner at Spice and The Grill, but it was well worth it! Even the room service was excellent. The resort itself is beautiful: multiple pools, a lazy river, and a swim-up bar make it easy to unwind anywhere you go. We loved spotting iguanas lounging around and cute coatis wandering the grounds! They also have some fun nightly shows! The only small downside was the time of year we visited..the sargassum (seaweed) was pretty bad, so the ocean wasn’t its usual crystal blue beauty. But honestly, with how much there is to enjoy on the property, it hardly mattered. We definitely recommend Excellence Riviera Cancun and we’ll absolutely be back!

Jason Harper

Recently returned from an amazing experience at this very excellent resort with my wife and friends (16 nights) Restaurants: these were mostly all serving food at very high levels and overall were better than we expected. Our favourites were the Mexican themed nights, Agave & Magna and not forgetting the Kitchen Table breakfast buffet..so much choice! Bars: there’s lots of bars dotted around the resort, our favourite was the Excellence Club Lounge, just exquisite for evening cocktails! Pools: So many to choose from, but we stuck to the excellence pool close to block 8 as it was the quietest but had some atmosphere and the Cielo bar. Overall, for us, it was the staff that made us and our stay so very special. The Pool Concierge team were consistently superb and we have to single out the young talent that is Joel - we were so impressed with his personal qualities that belies his age whilst being so very professional. When poolside; we were kept hydrated and well ‘watered’ by the most affectionally attentive Moises! We loved his sense of humour! Amable, also kept us going in the same personable manor when we occasionally used the beach; she’ll willingly keep you well fed and watered all day. We also wanted to note Jennifer, the supervisor from the Magna restaurant. We only visited the once (the best filet steak I’ve ever had) but she would always approach us to ask how we were right upto the moments of leaving the resort. Overall, it really was the staff that completed our experience, the genuine attentiveness that they show you landed so well with us, this goes beyond those I’ve mentioned above too as they all, in their own way made our holiday special, so thank you all! Our only concerns were that the beach was always affected by the seaweed and the sea was brown (not the fault of the resort) so if you’re a lover of crystal clear & turquoise waters, you may need to consider another resort but this did not affect our stay as we took various snorkelling trips, our favourite was the ‘Jungle Tour’ what a lot of fun that was! Viva Mexico!

Paul Nelson

I dont understand how this place is sitting at 4.9 stars. We did not have the experience that we expected from a resort that claims to be 4.9 out of 5 stars. We were there for 5 days. They would not let us go into our room even though it was 3 hours AFTER the official check-in time. The resort itself is very old and outdated. You can tell they have tried to patch up the resort without investing in an actual remodel and it looks bad. The beach was the worst beach I have ever experienced when going to Mexico (4th time now). The water was dark brown and smelt. We purposefully did not get into the ocean because it was so bad. The food was just okay. Even the "fancy" restaurants felt like you were just eating the same food you eat at the buffet it is just dressed a little nicer for presentation. From 1-4 pm it is almost impossible to get any other food then just pizza and dialing room service from your room phone at the resort if you are swimming. Food places were closing at super weird times. The pluses during our stay were the beach volleyball, lazy river, and the staff was nice. Other then that I did not care much for the resort and was looking forward to our departure to go home. I would not recommend it.

Megan Pacheco

I had the absolute pleasure of being served by Antonio during my stay at Excellence Resort, and he was truly outstanding! From the moment we met him, he went above and beyond to make sure every detail was perfect. He was incredibly attentive, professional, and warm, always anticipating our needs before we even had to ask. Whether it was recommending the best dishes, making sure our drinks were always full, or simply checking in with a genuine smile, Antonio made our experience unforgettable. His dedication, kindness, and attention to detail elevated our trip and made us feel so well taken care of. Excellence Resort is lucky to have someone like Antonio on their team—he is a true example of world-class service. We are so grateful for everything he did to make our stay special, and we will definitely be back, hoping to see him again!

andrea mead

I can’t think of a single bad thing to say about this hotel and the staff. You are made to feel so welcome and treated with such genuine care that I have never experienced from a hotel before. The food was unreal, we didn’t have a single bad meal. Our favourite restaurants were Agave and Magma. The breakfast/lunch buffet had so much choice and the drink options were so varied. Our room was in block 8 and had an ocean view which was stunning. Even in a rainy day, the staff were there to keep you entertained if you wanted it, but not pushy if you didn’t Special mention to Joel from the Excellence pool area who was so lovely and made me feel very special on my birthday. Also Moses and Mariana for their tireless work on keeping us hydrated. Everyone works so hard to keep the guests happy and I hope they are appreciated.