Amelia
A wonderful stay at Asteria Family Resort Side! The hotel is very well-maintained, clean, and family-friendly. The food was delicious and varied, and the atmosphere was wonderful.
Bayram deserves special mention for his professional, friendly, and always helpful service. Thanks to his dedication, we felt truly special and comfortable throughout our stay.
We sincerely thank the entire hotel team for an unforgettable vacation. We will definitely return and recommend this hotel to family and friends. 5/5!
Cris Tine
Thank you for your response. However, I would like to clarify that we did raise our concerns during our stay. For two days, we requested milk for our child and were told that we were not allowed to take food or drinks from the restaurant to our room. In the end, we had to go to a local shop and buy milk ourselves. If milk purchased from outside the hotel could be taken to the room, we do not understand why no solution could be offered for such a basic need of a young child.
One morning, our child woke up at 8:00 a.m. crying for milk, which was a very upsetting and stressful situation for us as parents. For this reason, we do not believe it is fair to state that we did not communicate the issues we experienced during our stay. Our review reflects our family's genuine experience, including the concerns regarding cleanliness, the repetitive food selection, and the lack of support in a situation involving the basic needs of a small child.
We hope our feedback will help improve the experience of other families travelling with children in the future.
Family Resort Side was very disappointing. The food was very repetitive, and after a few days it felt like the same dishes were being served over and over again. We have a 2-year-old child, and it was very difficult to find something suitable for him. He did not like the food that was offered, and because there were very few alternatives, he often ate very little. On one occasion, he ate only plain bread because he was hungry, and on other days he filled up on bananas because there was nothing else he was willing to eat.
For this reason, our child drank more milk than usual during our stay. The first time we asked for milk, a staff member questioned us by asking, "Does he really drink that much milk?" After that, our requests for milk for our 2-year-old child were refused several times. We find it unacceptable that such a simple and reasonable request for a young child was denied in a resort that presents itself as family-friendly.
In addition, the cleanliness of our room was far below expectations. Our child walked barefoot in the room, and the soles of his feet turned black because the floor was so dirty.
On the morning of our departure, we wanted to prepare a few sandwiches for the journey, but there were not even any cold cuts available to make something suitable for our child. For the price we paid, we expected much better service, especially when it comes to meeting the basic needs of families travelling with young children.
Unfortunately, this was not the holiday experience we had hoped for, and we would not return to this hotel. We do not recommend it to families with young children.
Егор Шмаков
The food was very delicious with a good variety, and the service in the restaurant was great — the staff were friendly and attentive.
The beach was very nice and clean, with a comfortable and relaxing environment, perfect for spending time by the sea.
I would especially like to mention the lifeguard Barış Kudret for his friendliness and attentiveness both at the pool and by the sea.
Overall, everything was great and I really enjoyed my stay. I will definitely come back again!!
To Tylko Bot
Amazing place, I think everything what you can want on the vacation is right here. Great pools which are cleaned everyday and for sure majestic landscapes from the beach at day'night. Especially greetings for Bayram bartender which is helpul with every question and any needed. I think at this resort can surely go whole family or just marriage/pair and spent their time with magnificent crew of the hotel or on their own.
Steve F
Fantastic experience, good sized room,cleaned every day,food was fresh and good quality, bar staff were really friendly and tried very hard to please the guests, one barman in the sunset bar was absolutely fantastic (Benjamin) couldn’t do more and had great attitude and took pride in his job and made you feel special! Also the waiter on rollerblades was brilliant in customer service and kept coming over to ask what we wanted to drink and kept our refreshments topped up constantly poolside. The only small negative was the restaurant manager in the ala carte restaurant was a bit rude to me one night when we wanted to book a table and he said IMPOSSIBLE
Then my partner spoke to a lovely waitress there by the name of I think Anyar who said come back in 45 mins and then we were served by her faultlessly
So in conclusion a 99.9 percent great experience and will definitely revisit this resort again
And is worthy of my 5 star review
