Mark Donaghey
Just finished a 10 day holiday here and it was amazing.
The staff and hospitality was great
The private beach, evening entertainment pools and activities were all top notch
The only negative was when we arrived, all 7 bookable restaurants were fully booked, so we had to eat and remain in the main buffet area.
Overall a good hotel within close proximity to the airport and Rhodes old town
Jay Evans
We stayed at the Eden Roc Resort Hotel, at the end of April, and it's the best hotel we've ever stayed in, I can't say a single bad word about any of our experience.
The service was second to none, very friendly, helpful and professional and also efficient.
The food was superb, the buffet restaurant had plenty of choice and the alacarte restaurants selection was plentiful, the food in some of these restaurants deserves a Michelin start, I had a steak in the Peruvian restaurant and it's the best I've ever had.
The rooms, were always clean, beds comfy facilities new and updated, visually appealing and fresh! Changed daily
The overall vibe from the hotel is relaxed, welcoming but efficient and works really well, at night it's very romantic and dimly lit which we loved, we went away to get relaxed and enjoy some well deserved downtime, And got exactly that.
We never ever visit a hotel twice, However for the Eden Roc Resort Hotel, We are willing to break that tradition, we will 100% categorically be back here, without a shadow of doubt in my mind, we loved this place!!
Thank you Eden Roc team for such a memorable experience!
Charles Robbins
Great hotel, excellent food and choices, plenty of sunbeds, very good entertainment both for adults and kids. Some improvements ongoing but didn't spoil the holiday. Very friendly and helpful staff. Plenty of cocktail selection, fantastic cakes at CONE, and some beautiful Moon Sets. Great hotel.
Tim Bradowski
We have now returned from a 10-night family holiday at Eden Roc and overall this was a very mixed experience. I originally considered leaving a much lower rating, however in fairness there were also positives and many staff members genuinely tried hard to help.
The problems started immediately upon arrival. Despite travelling together as a larger family group including our parents and young children, our rooms were located around 5 minutes apart, creating unnecessary inconvenience throughout the stay.
Our original room had multiple issues including poor shower drainage, a broken window and no hot water. After moving rooms, there was still a huge draft coming through the main door due to a large gap underneath. My parents’ room had the exact same issue.
Another strange issue throughout the stay was repeated evening power cuts across the hotel on multiple nights, which was not something we expected from a 5-star resort.
The food and beverage experience was inconsistent. The buffet selection felt limited and food trays were often left empty. Different bars also had confusing opening hours, making it difficult at times to even get a drink. The minibar situation was also disappointing as it was not replenished during the stay and only contained a few soft drinks and one beer.
Restaurant reservations were another major frustration. Having checked in on the 5th for a 10-night stay, we only managed to secure our first à la carte booking on day 5. Then the evening before, all of our reservations suddenly disappeared from the system without explanation, requiring another trip to Guest Relations to rebook. By that stage most restaurants were already full. The hotel app also frequently displayed errors.
Another recurring issue was the unnecessarily rigid and confrontational attitude from certain restaurant management staff around simple family seating arrangements. On more than one occasion, straightforward requests turned into unnecessary debates rather than staff simply trying to find practical solutions. One manager even sarcastically called me “the lazy one in the family” for arriving later to dinner, which felt unprofessional.
However, I also want to be fair. Guest Relations and maintenance staff genuinely tried to help throughout our stay and made efforts to resolve issues. The à la carte restaurants were generally very good, especially the Peruvian restaurant which was excellent. We also met some lovely people during our stay and made friends, which created some great family memories.
Overall, there are good people working here and there are enjoyable aspects to the resort, however the operational standards and consistency are nowhere near what we would expect from a 5-star all-inclusive hotel. For us, this ended up being a 3-star experience rather than a 5-star one.
Olena.Omelianenko
Not bad, but there are downsides that left a bad experience .
I chose this hotel based on reviews on Google Maps. For the first time, the reviews really let me down because this hotel was a disappointment. We stayed with my family at the beginning of September.
The only positives I can mention are the friendly staff – the reception and main restaurant staff were great. And of course, the sea itself saved our vacation.
As for the negatives – the cleanliness, or rather, the lack of it. I’m not a very picky person and usually overlook many things, but here it was complete chaos 😒. Dirty towels, the room was not cleaned (they only made the bed), and even the beach was dirty – I was shocked. The beach was not cleaned (only glasses were removed), and the amount of trash can be seen in the video.
The evening entertainment was the biggest disappointment. It was extremely boring. The mini disco for kids lasted only about 30 minutes and not every day. For adults, it felt like something for people aged 60+. Honestly, in 7 nights there was only one evening where we could actually dance a little and enjoy the atmosphere.
The food was also mediocre. I didn’t even feel like going to breakfast because it was the same every day with very little to choose from. This is definitely not 5-star quality – even my experience in 4-star hotels was much better.
