David Maguire
Firstly, the entertainment from Davide, Omar, Silvia, and all of the entertainment team was fantastic. They work hard to create a fantastic atmosphere for adults and children at the pool, at the kids' club, and during the evening entertainment! They do a difficult job, and they do it very well. They create a fun atmosphere, and they were the best part of the overall hotel experience.
The location was perfect for us with a free direct shuttle to and from Meloneras Beach.
Our room was a good size with two single beds side-by-side that could be used separately or as a double bed. We had a balcony with three individual chairs, a small table, and a wall-mounted clothes drying rack.
Housekeeping kept the rooms very clean. We had an uncomfortable mattress at first, but this was rectified immediately after we contacted reception.
The all-inclusive variety at the buffet restaurant was excellent, with meal options changed every day. I enjoyed the slushy cocktails and the availability of ice cream, drinks, and food at the pool bar. The pool bar salads always appeared fresh.
I booked it as a package with Sunway for flights and accommodation at a total cost of €705.49 per person for 7 nights, Sunday to Sunday, in December.
For anybody who might have a cat allergy, it might be useful to know that there is an encouraged presence of cats within the reception area. They appear to be pets of the hotel, but I did observe one of them, a striped cat, walking into the buffet restaurant and spraying or urine-marking the white tablecloth on the wine option table just inside the door. Aside from this, the cats appeared to stay in the reception area.
Overall, I would recommend this hotel and I look forward to returning to this location.
Mandy Ward
It's a ok hotel.. personally would not revisit.. Need transportation to get around.. Sun beds like gold dust.. Food was ok.. Rooms basic.. Got moved twice due to ceiling leaking thru from above.. entertainment is outside in the evenings and no seats unless you get there at silly early time... So it's a no from us 👍
Tina Dicks
Reception area looked so promising upon arrival, pool looked clean and inviting although we never used. Staff polite and friendly . Room needed updating redecorated peeling walls and loose vanity in bathroom and mismatched tiles. Areas of the pool bar area stank like vomit/ gone off milk. Unfortunately this at times permiateted into our room just behind. entertainment was loud and evening entertainment wasn’t amazing. Although we could sit on balcony to watch the stage.
Food choices not great in evenings and even when I did get to eat most wasn’t overly hot. Breakfast was good although at times there were long queues for coffee machine and juice if and when it was working.
Courtesy bus to the beach which ran throughout the day. Location meant we hired a car delivered to hotel for 5 days and well worth it to visit around the island. The aquarium at Las Palmas is very much worth visiting 5* day
Louise Swann
Staff are incredible, we went for a week with our 3 year old, there wasn’t a member of staff that didn’t say hello to her even just passing by. I want to especially say thankyou to Omar the entertainment memeber of staff who ran the mini disco. Arabella was excited to see him every night and made us laugh out loud. I loved the food, wide variety for adults and picky eaters (3 year olds) we had a great experience! Slushy and ice cream also available at all times which was great for the kids
Matt
We moved to this hotel on the second day of our vacation because the first one was a disaster and we had to change. Our first impression, as soon as we walked in, was really good. The reception staff were very friendly and helpful. The rooms were very clean, the pools were well-maintained, and the food was delicious. The cleaning staff were very nice and you could tell they cared about cleanliness. We stayed in rooms E105 and E102 and had nothing to complain about. Thank you so much for the birthday wishes and the sweets the hotel staff left in our room. It was very nice. I can honestly say this hotel should easily be a four-star hotel.