Todd Garner
If you are looking for a fabulous dive hotel, this is the one. Very close to the airport, as well as all the mid and southern reefs. Many dive companies pick up on the pier at the hotel. The culinary experience was wonderful, and the service was great at all of the restaurants. We especially enjoyed the Mexican themed restaurant.
Very close to downtown (within walking distance) and felt very safe around the area. Our room was spacious. We had one issue with the shower and it was fixed immediately.
The entertainment was a cherry - some of it was actually pretty good for not really expecting to be entertained. The pools were fairly quiet and for the all inclusive part, they did not skimp. Not really a beach, and somewhat turbulent water to swim in, but a great viewing area that you can see across to the mainland.
Did not have any bad service whatsoever. I can't remember all the names to give shout outs to, but I remember that Luis in the workout area was very nice and a good representative of the type of customer service that they provided.
The only negative is that they pressure a little at the end to sign up with them for your next vacation. It actually looked like a pretty good deal, but just felt a tad pushy.
We would definitely go back and recommend.
Heidi Goforth
This our first time staying in Palace Resorts and we Absolutely Love it! The food is Phenomenal!!! The service is Excellent and the rooms are Luxurious! The beds and pillows are very comfortable, and I'm the kinda person that is very picky about my bed and pillows. The people definitely make you feel like you are the most important person there and the room service is on point (for anything). The shower was amazing, hot water and water pressure. I can't say enough good things about the place. I am soo grateful that we were blessed to be introduced to this place. Thank you to Everyone and we will be back!
Kayla Bird
What a beautiful place to stay😍😍 plenty of things to do and everyone there was so friendly. Food and drinks were amazing, fun activities for friends and family, live entertainment events every night!!!! I’d like to personally shout out a few staff members who went above and beyond to care for us during our stay. First is William, he was the first one to greet us upon arriving with such kindness and warm welcome, he helped us out planning activities to do and was always there for us when we had any questions. Then there was Luis who was our fitness instructor for the week! He is so incredibly kind and did an awesome job coaching us through the classes (core and cross fit classes!) Then there is Miguel at the all you can eat buffet, he was on his game! He always had a smile on his face and incredibly helpful to provide us with anything that we needed. Finally, Giovanni, at the open bar was so amazing and made the best Mexican candy shots! I’ll definitely be telling many people about my stay and I recommend anyone to go to Cozumel Palace!!! Viva Mexico 🇲🇽
katie pongratz
This was our second trip to Cozumel Palace. We were there end of February and had booked the loft room. While the view was beautiful and perfect for smaller families, we really enjoyed the rooms from a higher view. We're torn what we would do next time as the loft rooms were spacious and comfortable for our family, but we missed our evenings watching the ships and views.
As alway,s the Palace was very accommodating. Our 10 year old daughter absolutely LOVES the Kids Club and was very happy to be reunited with the staff there. They made wonderful memories together in both of our trips to palace. The coffee shop is still amazing, and dinner was phenomenal. We enjoyed everything we were able to experience during our stay.
The staff do a wonderful job remembering who you are, and are welcoming each time you see them. From dining, to pool service, or having assistance with scheduling dives, each person we interacted with went above and beyond. It is a nice, quiet, relaxing place with wonderful snorkeling and even better diving. We can't wait to return!
Edwin Huisman
High-end hotel near the Cozumel downtown area with great room, clean, very good food (!), beautiful pool area, and view of the sea. There is good access to the sea but no beach. We very much enjoyed this hotel and recommend it, especially when you like to take a walk in the evening.
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