Todd Garner
If you are looking for a fabulous dive hotel, this is the one. Very close to the airport, as well as all the mid and southern reefs. Many dive companies pick up on the pier at the hotel. The culinary experience was wonderful, and the service was great at all of the restaurants. We especially enjoyed the Mexican themed restaurant.
Very close to downtown (within walking distance) and felt very safe around the area. Our room was spacious. We had one issue with the shower and it was fixed immediately.
The entertainment was a cherry - some of it was actually pretty good for not really expecting to be entertained. The pools were fairly quiet and for the all inclusive part, they did not skimp. Not really a beach, and somewhat turbulent water to swim in, but a great viewing area that you can see across to the mainland.
Did not have any bad service whatsoever. I can't remember all the names to give shout outs to, but I remember that Luis in the workout area was very nice and a good representative of the type of customer service that they provided.
The only negative is that they pressure a little at the end to sign up with them for your next vacation. It actually looked like a pretty good deal, but just felt a tad pushy.
We would definitely go back and recommend.
Andrew Haitz
We have stayed at many all inclusive resorts in the greater Quintana Roo area, but our one night stay at palace was our favorite. They have a fantastic team here. Shout out to Luis, Dora, Oswald, Duran, Jose, and the team for making our stay extra special. They had a great free snorkel rental and some of their dishes we tried were what memories are made of. This was our first time ever staying at a palace resort, and we can say for sure that Palace Cozumel is a must if you are in the area! The team here went above and beyond to make sure we enjoyed our stay and our hearts overflowed with joy as a result. And their in-room tubs? Luxurious!
Heidi Goforth
This our first time staying in Palace Resorts and we Absolutely Love it! The food is Phenomenal!!! The service is Excellent and the rooms are Luxurious! The beds and pillows are very comfortable, and I'm the kinda person that is very picky about my bed and pillows. The people definitely make you feel like you are the most important person there and the room service is on point (for anything). The shower was amazing, hot water and water pressure. I can't say enough good things about the place. I am soo grateful that we were blessed to be introduced to this place. Thank you to Everyone and we will be back!
Fleur Tang
We came here for a day from the ferry. Since we were staying at Playacar Palace the gave us a complementary room. However it was only for an hour from 5 pm to 6 pm. The service is good but the nearby coral reef seems dangerous. There are warnings about fire coral and not to stray from the buoy lines. The waves are also really big. Otherwise I recommend going to Flamingos. The kebabs are delicious although a little too salty. Every other thing was perfect.
Santasha's Cooking Tonight
One of our favorite vacays so far. The water is absolutely beautiful right off the resort, Great for snorkeling or scuba diving. Food, service and ambiance, amazing as always with all the Moon Palaces we've been to.
My Booking
