Jessica Molefe
The staff were shockingly rude and completely unhelpful from the start. Despite our booking being fully paid for, they refused to allow my friends—who arrived before me—access to the property, even though I had informed them in advance. Instead, they demanded my friend pay the full amount again on her own card, claiming they would “refund mine later.” This is utterly unacceptable and borders on unethical.
No assistance was offered with our luggage, even though our house was the furthest on the property. The staff simply did not care.
To make matters worse, we were robbed during our stay—something that apparently happens often, as we later learned we were not the only house affected. When we called reception for help, their only response was, “Call the police.” No staff member came to the house, no apology was offered, and there was zero concern for our safety or experience as guests.
Also their is an ant infestation that they really need to do something about. My bed on the first night was full of ants and of course when i called the front desk they did nothing. Luckily i found some bug spray.
This was, without exaggeration, the worst service I have ever encountered. If you value your safety, your money, or basic respect as a paying guest, I strongly recommend you avoid this place.
David TA
Great beautiful villa to stay in. We stayed in the apartments and it was fully equipped with everything you need, ample space for more than two people really. Room service/cleaning was great. The only recommendation I'd give is perhaps offering more ways to access other parts of town through renting a cab service or scooter/bike for customers. Overall location is not too far from shops etc but you definitely need a car, cab or scooter to get around.
Pamela Brandon
From outside it looks stunning!!! However, we had a late check in and when received the room it had a leak in the ceiling. Not too visibile in the picture but it was dripping from 3 points. We came back to complain next day morning... the receptionist said there was nothing she could do about it. The apartment is old, many insects with noise AC and super cold. Smell like dump and walls full of damage. Not impressed. The are is lovely and the town is beautiful... many nice restaurants...
Diane Roberts
We stayed in a one bedroom apartment, had a wonderful time. Apartment had everything we needed. We caught the free shuttle bus to the town daily. Staff lovely. Really enjoyed our stay
foo fighter
We stayed here in a standard apartment in February and family we travelled with stayed in a villa. I feel the apartments and villas currently offer different experiences and the apartments need a refresh to have the same standard.
Pros: Remote if you want peace and quiet and don't mind being a drive away from any 'touristy' places. 40 mins drive from faro.
Very clean standards in the accommodation and surrounding resort. The staff were all nice, friendly and helpful as much as they could. Spacious apartments and villas for large familys.
The villa has more modern furnishings comfy beds, towels provided for the pool and internet TV. Easy to to check in and out and daily cleaning and linen changes.
I had a really tasty octopus salad in the restaurant all food was well made and enjoyed. We only ate there once however would recommend.
Cons: The apartments are dated and in need of refurb, ok for 2 nights but not a full week if you want to relax. Loose floor tiles, old solid beds, lumpy pillows, I was on pain killers all week for a bad neck and hips, adding blankets didn't help. It would have been better if the bed options provided a double and not twins, it doesn't make for relaxing holiday with a partner with a metal frame in the middle of the bed. The sofa/fouton had no cushions so uncomfortable to sit on. The kitchen while well equipped but old, only one plug for 4 devices made making breakfast laborious while the villa had adaptors provided so all items could be used. Washing machines are very rusted and don't really wash clothes well. The TV never worked while we were there I was advised they knew of an issue with TV reception however was not rectified, I would suggest changing all TVs to internet fed as there were not really any English speaking channels. When there's not much to do around or entertainment TV would have been nice to have in the evening. There was no soundproofing so every sound can be heard in the apartments! Furniture needs felt pads putting on the bottom, being woken by people at 1am moving furniture is frustrating. All pools would be used more if they were heated they were ice cold so we didn't swim. Only the kids braved it.
We do have to say again thank you to the reception team who assisted our family member who needed urgent medical treatment they were quick to action and help us!
My advice would be to stay in a Villa if you want a relaxing holiday and only use the apartments for short visits.
My Booking
