Club Mermaid Village

Raja Al Salem

We are staying in the hotel now , we love the service only the food in the evening does not have any taste. They clean the rooms everyday but they don’t clean it well , if I come back to my room my bathroom is still dirty and my Floor tho , they say we change the bed sheets every 3 days but they don’t

Mohammed Islam

I visited Club Mermaid and well what can I say.. Avoid at all costs! Stay away from this place, management team are awful, they are unfriendly, unkind and ignorant. DO NOT consider booking here. Me and my family had a horrible experience where my 15 year old son was almost attacked by the manager. I say almost because the public intervened and had to stop the man from attacking my son. There was a women who was filming the incident but i was not able to get a copy of the video as evidence as she was pressured to delete the video otherwise I would've posted the video online for everyone to see. The only positive aspect of our holiday was the restaurant staff were friendly.

Kris Newman

DISGRACEFUL and Appalling service. We as a family of 5 but 2 parties with another family of 4 arrived late on a Saturday night. Our rooms were not ready and were asked to put our children in one room and adults in another where they would put us in our correct rooms the following day. On The Beach were contacted and offered no support. The local rep was contacted and asked us to accept the rooms and things would be resolved the following day. Long story short the rooms were resolved 20 hours later. The food was shocking, we decided to eat out many nights. The night manager is rude and simply walked away when I tried to talk to him the first night. All inclusive finishes at 11pm which is fine but in the first night, arriving at 10pm then taking over an hour to get a room for the night, refused the 4 adults and 5 children any drinks. Many families at the hotel were in similar positions. One family we spoke to had parents stay in seperate rooms and split the kids as the hotel didn’t resolve. Pay cheap pay twice. Book the Eftalia around the corner. Yes it’s a little more but so worth it. We stayed there the previous year and was amazing. Also don’t use On The Beach. They have not supported us atall while away or when at home. I asked for a refund in the difference between a family deluxe room that we paid for and the standard room we used on the first night. The hotel refuse to refund and OTB have taken 3 months to tell me this. Turkey is Amazing, Turkler is amazing, the people are amazing, just not this hotel. I strongly recommend Efatlia Ocean.

Ania Orange

🙂 I will be happy to visit you again with my family! Maybe you want to give me a special offer from June 15?

Marta Wozniak

Service was terrible, not one spoken understandable English just basic so if you wanted to enquire about something they didn’t understand and asked you to speak English 😂😂 very rude staff. Rooms where small not enough room to fit two large suitcases in the room, there was a safe in the room but you had to pay to use it laughable as well as WIFI IS NOT FREE YOU HAVE TO PAY !!! Our room view was the neighbour hotel and the balcony wasn’t private as in next door could climb over take whatever they want and get away with it. Food was repetitive and boring. Breakfast there was nothing there apart from fried potatoes and pancakes… dinner the same boring the same thing every day, basically meatball every days but in different sauces. Facilities laughable they say they have 3 pools not really just one pool for every adult and older children to be in the other pool was inside and another one was for babies/ toddles only. The large pool capacity said 45 but there was always more than that. Stayed for a week and never had a place by the pool because there is not enough space but too many people. Only one bar was serving spirits like vodka/ whiskey. Had to pay for cocktails. The pool bar only served watered down beer and snacks that also was the same everyday. Only good thing was the location close to the beach, and restaurants. And every Sunday there was a market round the corner as well. WOULDN’T RECOMMEND AND WILL NEVER BE GOING BACK THERE AGAIN. August 2023