SuZett Estell
This is a great value hotel. It isn't fancy, but it is clean, comfortable, and convenient to Universal - excellent value for the price. One can easily walk to the parks in less than 15 minutes or take the free shuttle. The shuttle can get crowded, but the Clarion is the first pick up spot, so there is plenty of room (reservations must be made in advance at the kiosk near the front desk.) There are several restaurants in the area within walking distance, and the Indian restaurant off the lobby is the real thing. Even the in-room coffee was good and I am very picky about coffee!
What really stands out is the excellence of the staff, from the front desk, to housekeeping, to the restaurant. Everyone had friendly smiles and was very helpful. Upon checkout, I left my Apple Watch on the night-stand's lower shelf. Upon discovering my mistake, I called and within 30 minutes they had called back saying housekeeping had found it. I sent them a return UPS label and they sent it within HOURS. I received the watch within a few days. This sort of integrity is rare and much appreciated.
Tyler Moyer
The hotel provided a satisfactory experience overall. This review aims to be candid and fair, not overly negative. The reception staff was consistently pleasant during our stay, contributing to our sense of safety and comfort. We enjoyed the pleasant pool view, and our room was conveniently located near parking. Our stay lasted three nights. However, on the day before our departure, we reported a clogged toilet and requested housekeeping, which was confirmed by the staff. Unfortunately, upon our return that night, neither issue had been addressed. Despite calling the front desk, the manager on duty offered to clean the room very late at night, which we declined. We did request that he inspect the room's condition, but he repeatedly declined. The next morning, when we spoke with the front desk manager, she was understanding and courteous, but indicated that it was up to the housekeeping manager. However, the conversation with the housekeeping manager was less pleasant, as he seemed confrontational and insisted that the room had been cleaned, ultimately ending the call with a brief apology. Despite our efforts to explain the persisting issues with dirty towels, trash, and lack of toilet paper, our concerns were dismissed. Unfortunately, this interaction significantly impacted our perception of the hotel due to the lack of satisfactory customer service from this individual. It's possible that this was an isolated incident.
Jill Jane
Stayed here for a 4 day trip to Universal. Staff were fine. Maintenance was fast if you can track them down in person and ask rather than asking at the front desk. There were quite a few issues with my room. I had bed bugs when checking later on in my stay. The shower did not work past a specific temperature. The toilet stopped working by day 3. We found bugs in the bathroom on day 1 and 2. I don’t think it’s worth $100 a stay. Because of its outdoor hotel set up, there is a lot going on in the parking lot and you can hear ALL OF IT. If given the choice, I would not stay again.
Sandy Butler
My family and I stayed January 25-29 this year and we really enjoyed ourselves. Very affordable, clean, comfortable and we were able to use the outdoor pool, hot tub and gym! They also had a shuttle that took us to universal studios and back. Staff was amazing and helpful with directions if I had questions. We will be back!
Maddie Spruill Cononge
We really enjoyed our stay here, especially for the price! It’s no five star hotel but our room was clean and comfy, housekeeping brought fresh towels quickly when we requested and we found the whole place to be pretty quiet. We didn’t use the pool or hot tub but they looked nice as well!
We stayed here for our Universal trip and it was SO convenient. The hotel offers a shuttle that you can sign up for a day in advance at the universal vacation planner desk, which was open from 7am-11am. We decided not to use the shuttle to have more flexibility in the time we arrived at the park. It is a super easy walk to the park that is just under a mile, you follow the sidewalks and use a pedestrian bridge to walk into the universal area, and go through security at the Citywalk valet station before going in (which is also convenient because there was never a line for security!)
We also walked from the hotel to the Orlando premium outlets which are very close, and it was a short and easy walk.
Overall really enjoyed our stay and the conscience of the location for walking proximity. It allowed us to save money on having to use Ubers or stay at a resort and have more money for the parks!