Molly Suart
My mother and I stayed a week at this hotel for a leisure holiday in June of 2019. Once we arrived at the hotel we were rudely greeted by the receptionist who was an older woman, she clearly didn’t care or provided much help. Once we entered our apartment we noticed a sewage smell but didn’t think much of it. We noticed gurgling noises coming from the bathroom, found it strange but again didn’t take much notice.
My mother was cleaning the bath/shower before going to take a shower but heard a gurgling noise and suddenly brown stuff came flushing out of the drain hole. To put it simply sewage came up our drain into the bath/shower, the smell was horrendous and we couldn’t shower for our remaining days. We brought it to the attention of staff but nothing was done. I would provide pictures but it’s too gruesome to show. We also ran into the issue of all of our valuables getting locked in the safe but the manager came up and helped us with that issue.
There was some lovely staff here during, only for that one receptionist.
The hotel is also quite far from the strip.
We were not happy with our stay, these issues did affect our holiday. I would not recommend staying here at all. Please avoid at all costs!!
Neil Frankland
No aircon even though it was charged for.
Staff have an attitude problem.
Bar hardly ever open and expensive.
Pool area nothing like the website picture
Whole place looks ready to be bulldozed.
Walk to town for meals and drinks.
Location neither olhos or Albufeira, so nothing to do without getting a taxi
Alex P
Loved the experience. There are two sides of the hotel and don't let that stop you to decide on coming here. Staff were amazing and helpful. We didn't have any issues at all here. Before going on holiday some of the reviews really scared us, but being there I can say now that some people really like to exaggerate or they are really snobs. Below are some pictures from inside the hotel and the view from our room
Jonathan Mcgrath
Absolute shocking bad experience staying there! Was there for 5 days/nights, the heat was 30 plus everyday and there was no air conditioning in the room and all we had was 2 fans of which only 1 worked, enquired about more and nothing was provided after been told there would, the staff were not very useful there! Also the hallway towards the end where our room was located had zero lighting, literally zero, without phone light it was impossible open the door, very disappointing accommodation!
A Viegas
If I could leave no stars I would. The worst experience ever. The rooms were like a sauna. Super-hot and not fit for purpose. We were lied that an engineer would sort out the AC but this hotel does not have AC in any of the rooms. The towels are stained and off colour. There were dead cockroaches in the rooms and balcony. The Wifi was useless. The TV never worked. The fans were broken. The reception staff are useless and very unhelpful. Hotel from hell. I would never recommend this dreadful apartment hotel to anyone. Dreadful horrendous hotel.
My Booking
