Cala Ferrera Hotel

Will Clissett

Room was okay. We had a suite with a side sea view. We had 2 TVs, 1 didn’t work. Hall lights are on till late at night and the light creeps into your room. Same with the balcony light. The staff were nice but the hotel policies really let the service rating down. There was no entertainment at all for the first 5 days, then entertainment was minimal for the remaining 2 days. Food is basic, we have had a few days here without eating meat because the choice is not varied. Yes, there were different types of meat but when they are both sweet and sour flavoured it doesn’t give me an option. The drinks were lovely. All inclusive ends when you check out which isn’t like any other hotel I have stayed at. They wanted to charge us €15 each to extend it for the remaining 6 hours of being here. There were sun bed wars between hotel guests as there were not enough beds to for the hotel. This meant the implementation of a 15 minute rule. If you leave your bed for 15 minutes, staff are allowed to remove your belonging. This is shocking

Boo Cauwood

Absolutely stunning location. The staff were so polite and helpful, they couldn't do enough for us. We had minor issues but all were resolved kindly and thoroughly by the staff. Sofia (entertainment provider) is absolutely fantastic with great energy and lovely. We really enjoyed our stay here, will definitely be back. The food had a huge selection and we did enjoy it. Thank you to everyone who gave us a fabulous time

Selcen Özdemir

Very friendly staff, awesome location, great view(great view doesn’t sound enough, I can watch the view all day long). Rooms and hotel itself is very clean and modern. I guess they recently renovated. I loved the style. Breakfast buffet has so many delicious options. 10/10

Hazel Broughton

HOTEL4YOU? If you enjoy great views and nice walks. Also some staff, working very hard to please. This is the HOTEL4YOU! IF you DON'T mind luke warm food, poor selection. Bad quality meats, chicken drumsticks, neck end of lamb bones, swimming in oil and tasteless sauces. Reasonable salads and deserts. Green cut green beans for breakfast! This is the HOTEL4YOU! IF you don't mind paying extra extortionate prices for non basic inclusive drinks, long queues for drinks at the lounge bar. This is the HOTEL4YOU! IF you don't mind leaving you clothes and toiletries on the floor, due to lack of adequate storage, lack of hooks, falling over your bags and suitcases. This is the HOTEL4YOU! IF you don't mind that your numerous complaints about all the above, receiving no action or apologies. This is the HOTEL4YOU! Personally would only recommend this hotel for B&B only. There are plenty of excellent places to eat at reasonable prices near by.

SCOTLAND news TELEVISION

Cabot Cala Ferrera has so much potential. The location is excellent, the views are stunning, and many aspects of the hotel are beautifully designed. Unfortunately, some basic customer service and operational issues let the experience down. We arrived at 1am after a long day of travelling. The entrance was poorly lit, making it difficult to find the luggage ramp, and my 75-year-old mum and I ended up carrying our cases downstairs ourselves. Check-in took well over 30 minutes per person due to communication difficulties (we were 2nd in a queue). When we finally reached our room, the full sea view we expected we expected and paid extra for was a partial sea view primarily overlooking a car park. When we returned to reception, we were told there was nobody available to help and no management on site. After getting to bed at 2am, we were back at reception shortly after 6am, only to be told nobody would be available until 8am. Thankfully, the issue was eventually resolved and we were moved to a room with the direct sea view we expected. The breakfast selection was good, the views from the restaurant are spectacular, and the hotel's public areas are beautifully designed and exceptionally clean. However, customer service was inconsistent. When I raised concerns about our arrival experience, I felt the hotel became defensive rather than listening to the feedback. It was even implied that communication would have been easier had I spoken Spanish. I was also told that they don't tend to provide information, but wait for customers to ask questions, that seems odd practice to me. The food was reasonable, but popular dishes regularly ran out early, sometimes by 7.30pm, when the restaurant opens at 6.30. The wristband system also caused unnecessary embarrassment. We were issued the wrong wristband colour twice and, during dinner, were told in front of other guests that we would need to pay for our meals despite being half-board. Staff ended up replacing the wristbands by cutting them off with scissors whilst we were at our table eating. On our final night, the patio door broke and would not lock. We were told maintenance would look at it the following morning, meaning we were expected to sleep with the door unsecured. Overall, the hotel benefits from a fantastic location, beautiful views and attractive facilities. Unfortunately, inconsistent customer service and a lack of attention to the guest experience prevent it from being as good as it could be. With some relatively simple improvements, it could be an excellent holiday destination. A few practical points: • You'll need cash for misc items e.g. towels, safe etc. Suggestions: • A bench outside the hotel for elderly guests, pregnant women, families and anyone waiting for transfers. • A welcome booklet or clearer information provided at check-in. • Hooks in the late-departure shower facilities beside the gym so guests have somewhere to keep towels, clothes and toiletries dry.