Max Wilson
The building and food are four star hotel standard, but the service certainly wasn't. There wasn't one main thing that let it down, but several little things. First, the oranges ran out one snack time, and rather than quickly popping to the kitchen to restock them, two bar tenders were happy to spend a lot of time explaining that there were still apples. Try explaining that to my toddler who wants an orange. At night, I wanted to get my water bottle filled up, so I asked at the bar, and the guy basically just shrugged and said something in German that I didn't understand. Language barrier maybe, but you know that I want some water and you're a bar tender; how do you not have water?! Then we had a cricket in one of the vents in the room, which kept us up all night, so we told the desk the next day, and they told us they would send someone to take a look. That evening, we asked again at the desk if someone had checked the room, and they said no because we were basically making it up and the cricket was probably outside. By that point, we had given up with the level of service and just suffered through two more nights with a noisy cricket. There were a few other things but too minor to mention. On the plus side though, they were quick to deliver extra pillows when we requested them and also to send over someone to fix a leaking toilet (it didn't get fixed but we appreciated the effort). The food was pretty good with a decent selection, and the location is great with a short walk to an awesome beach (we often wondered why anyone was using the pool with that beach on the doorstep...) and plenty of shops nearby. The rooms were comfortable, though the kettle and cups were a mystery as there were no teabags or coffee sachets to make use of them. The bottle of water each morning and the chocolate Easter bunny on Easter Sunday were also appreciated. Finally, the WiFi was awful, but we didn't spend much time in the hotel anyway as we were mostly at the beach.
Anna Sobieski (AnjaS)
Not a 4* experience, more like a 3* rehabilitation center for seniors
First of all I’d like to compliment the restaurant and cleaning staff. They were all very kind and always had a smile on their faces.
Spacey and clean rooms.
That’s about it with positive aspects of our stay.
Big issues:
- we were put in a room with an entry next to a gate where all the delivery trucks and carts were making an impossible noise FROM 5 AM. The door didn’t have any sound proofing so we might as well have slept outside.
The next day we asked for a different room and thankfully we got it. But no apology, the lady at the reception desk was clearly tired of the same problem happening over and over again.
- Rooms are big, but not equipped for the 21 century. Three electrical outlets, and non of them by the bed… so if you want to charge your phone/laptop/ipad/smartwatch you have to sit by the desk to use it at the same time.
- No toiletries in the bathroom. Just a soap dispenser that looks 20 years old.
Small issues:
- We were given the wrong supper times on print
- No ‘do not disturb’ sign in the room
- The tv signal was cut of every 15 minutes and there were mostly German channels
- The first two kettles we had were broken (one wouldn’t turn off, one just did not turn on), had to ask for a new one (again, no apology from the receptionist)
- No tea or coffee in the room
- No recycling bins
- You have to pay extra to use the indoor pool- why? What is the difference from the outdoor pool?
- I emailed the hotel about dietary requirements like a week before my arrival but no one has gotten back to me
To sum up: if I could I would turn back time and book a different hotel.
General advice for people considering: if you are under 60 years old this might not be for you. This is a place for German seniors. No agism from my side, just saying. I do prefer this to hotels for kids which tend to be louder.
Matea Vranicc
Rooms were extremely clean and spacious, service was fantastic, hotel is really equipped with everything, entertainment, bars, pool and spa.
Waiters in the restaurant were amazing, special thanks to Roberto😊 as well as the lifeguard😁
Overall amazing experience, I will be back 100%❤️
Lesley-Anne Wilson
Our second stay at Hotel Buganville Hotel. Needless to say we will be returning. For me this hotel is perfectly situated. Food choice is very varied. All areas of the hotel are immaculate. Bedrooms very spacious and extremely quiet and comfortable. Pool area gorgeous and no problems getting access to sunbeds. Two outdoor hot tubs with views of the beach.
Jakub Andrzejewski
Hotel very clean, tidy (renovated) and quiet, I recommend it to people who want to relax in silence. No complaints about the food, breakfast/lunch/dinner very good. The rooms are spacious, the beds are very comfortable, but on the ground floor, where we had a room (start no. 100), there was no WiFi coverage and no phone network coverage (in Android, this switches the clock to the home zone, not the local one). The bathroom is also big and clean. The rooms are cleaned daily by the staff.
The location of the hotel is very good, 5 minutes to the public beach (sunbeds / umbrellas paid - 15 EUR/day), 15 minutes to the centre by walking along the promenade. The hotel is very close to a lot of bars and restaurants and clothes shops/drogeries/souvenirs. I would also recommend the hotel as a base for exploring the island by car. The staff are friendly, you can communicate easily in English or German. Heated pool, sufficient for the size of the hotel and very comfortable sun loungers by the pool.
We did not use the entertainment, but it was clear that there was a lot of interest. Drinks in the form of all inclusive were ok. I really recommend this hotel for people who want peace and quiet and the city itself to explore and walk around (we stayed in early November, so we do not know what it is like in high season).
My Booking
