Rochelle Russell
The hotel was clean and staff were friendly and helpful. Entertainment team were amazing and great with the kids ❤️
The food is very limited and is the only part of the hotel that my family struggled with especially the children.
The location is ok, close to water park and easy to get to other places in a taxi but the walk to the sandy beach is far with children.
The DJ (unsure of his name), Sam and Marina are highlights of the whole hotel!!
The MiniMarket is fabulous for essentials and booking excursions & Claudia inside was so helpful especially with the kids.
Guest services (Carmen) was lovely and really helpful! Her and my son were best of friends for the trip!
Overall a nice holiday 😊
Reece Taylor
No air con in any of the rooms. The first room we had, we shut the bedroom door and it couldn't be opened so got moved to a different room.
Rooms are like apartments, little kitchen and lounge room. Tv in lounge but not in bedroom.
Food selection is quite small but as all inclusive goes, wasn't bad and was warm!!
Only one cocktail per day and is a premix, sometimes was alright other times quite nasty depending on how much premix was used.
Emma
Stayed in a superior double with a balcony view of the pool. It was modern and very clean. The pools looked clean but we didn't use them as they were too cold. Food was tasty and new choices daily. Drink choices for all inclusive were not the best so ended up paying for better ones. We were disappointed with the evening entertainment which was either bingo, karaoke, or singers. We opted for a night out in Costa Teguise and wish we had done it sooner. Reception and catering staff need to work on their customer service skills.
Stacey O'neill
Where to start - read the reviews beforehand, take with a pinch of salt as always, and judge for myself! We were advised before arrival that there were works going on, tbh, I had to search to see where. They are re-doing the ground floor rooms in one of the buildings, but we were completely unaware from pool area or anywhere else, as no noise or mess. Our room was in the other building, yet to be renovated. Personally I do not find the 'bamboo' furniture offensive, matter of taste I guess. The room itself was spacious, with plenty of wardrobe space and hangers. Cleaned daily (if required), nice little balcony, I did bring a travel kettle and extension lead having read other reviews. Also the remote for TV and safe needed new batteries, which would have no doubt been rectified had we informed reception. Really can't find any real fault with our room.We were All inclusive, which can be a little 'samey' but food was always plentiful, fresh and tasty, had mussels on 3 occasions which was a real treat, noticed fish a couple of days, but not for me. Breakfast was good, everything you could want, even proper sausages 😂. The restaurant staff are very attentive, always cleaning and clearing tables.Now to the drinks - they certainly don't skimp on the alcohol, my liver can confirm! If you want 'named' booze, it comes at an extra cost, but for me, local spirits were great, also as someone else mentioned, the daily cocktails were good 😋 Wasn't too sure about the 1 euro cup charge, before arriving, but what a fantastic idea, saves waste and people return the cups rather than leaving empties all over the place. So, in conclusion, if you are looking for a 5 star hotel (which would no doubt cost a LOT more) this is not for you, but if you want a good room, decent food and strong drinks at a very decent price, then this is the place for you!. The icing on the cake for me was that your AI bracelet wasn't whipped away at check out, as usually happens, nice touch 😊. I would not hesitate to return.Thank you for a great week. P.S. the pools were freezing, but what do expect in March?
douane partington
where do I start. well it's meant to be a 4 star hotel. the rooms are ok but the corridors on the 3rd floor are a mess you can feel the tiles loose underfoot. there is only 1 lift working. the food is ok but the choice is poor. all inclusive drinks up until 11pm and then you have to pay until midnight. the majority of the staff are brilliant but the customer support woman will try to palm you off with any old excuse. the pool bar has been closed for the full week of my stay and it's July not December. if I has the choice to choose a hotel again ,it definitely would not be this 1
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