Viktorija Karpova
We recently stayed at the FERGUS Club Mallorca Waterpark as a family of five — two adults and three children aged 13, 11, and 5 — and had a really pleasant experience overall. The hotel is very family-friendly, with plenty of space and a relaxed atmosphere, especially as it was the end of the season and not too busy. My parents were staying at another hotel nearby, but they were able to visit us in our room without any problems, which we really appreciated. The reception staff were especially kind and helpful, always willing to assist with anything we needed.
The rooms were comfortable and clean, with everything our family needed for a short stay. The on-site waterpark is a nice idea and perfect for children who love slides, though we only used it once. At this time of year, there was only one slide open at a time, which caused long queues, and the pool was quite cold. Our children actually preferred swimming in the sea, so we spent most of our days at the nearby beach — only a short walk away and really lovely for families.
Food at the hotel was decent and always served warm, though breakfast became a little repetitive after a few days. Still, there was always something suitable for everyone, and the dining staff kept things tidy and replenished. On the last day, as the hotel was closing for the season, lunch service ended early at 2 p.m. However, the hotel went above and beyond by bringing out sandwiches and snacks for guests who were still waiting for their transfers — a thoughtful gesture that showed they genuinely cared.
Overall, despite it being the very end of the season, the staff worked hard to make everyone’s stay enjoyable. It’s a great choice for families with children, especially in busier months when the waterpark is fully open. We left with good memories and would happily consider returning earlier in the season when everything is running at full pace.
Elizabeth Clarke
Just got back from our first family holiday abroad at Fergus Club, Mallorca (2 adults, 3 children aged 11, 5 and 1). Overall, we had an amazing week.
Check in was fairly quick and the people behind the desk were very helpful and friendly.
The room was really nice, spacious with plenty of storage. Cleaned daily with fresh towels and bedding. The bathroom could use some maintenance (mould around the seals of the shower). Tea and coffee making facilities would have been amazing! When you have children who are early risers (5am!), it’s a long time to wait until 8am for a coffee.
The pools were great fun, although do need maintenance to replace the missing tiles. We didn’t have any trouble getting sun beds.
The food was ok but very repetitive and not always hot. Meal times were extremely chaotic and on the day we had rain, we struggled to get a table because the outside area isn’t entirely covered. The resort could really do with another area for another buffet and seating area at the other end to cater for the large amount of guests.
The location is great, beach is only a short walk away. There’s a bus stop not far from the resort with regular busses to and from Palma.
Overall, a great week and the kids had loads of fun.
Gemma Metcalfe
Stayed for 1 night for a birthday celebration in October and thought it was worth every cent.
The staff were incredibly friendly, especially Xisca at reception checking in, and Alba who helped to organise a birthday cake for my daughter.
The room was very spacious with a large balcony and clean on arrival. Cleaning team all smiley, welcoming and friendly.
The pools were cold (it is October so that is to be expected ) Slides and bounce ball were very fun, lifeguards were professional but friendly.
Food was fine (again for 1 night) perhaps if staying a longer period this choices would not be sufficient.
The bar staff were not the most friendly, and even in October the service was slow and always a queue which is something I had not experienced before even if going to a hotel in August.
Overall I would come again as we had a very pleasant experience for a very competitive price.
If you are people who want to try more local cuisine, or like a lot of variety or quiet time – this is probably not the hotel for you. It is definitely very family / children orientated hotel.
Thank you Fergus team for making a special and fun birthday.
Sarah Bates
Loved our experience here, rooms were basic but ok. (Who spends time in them other than sleeping anyway) Staff were polite and friendly. Food was lovely there's something for everyone with different specials everyday. Waterpark is excellent with 3 pools (there are a few tiles missing but as long as ur careful you won't cut yourself) drinks are generous (they aren't shy however with cocktail of the day ask for extra alcohol) evening entertainment is fabulous for kids. We love it so much we want to come back next year. Surrounding area is beautiful great bars and beautiful beaches
Emma F
Check-in was speedy but it was early hours of the morning, the men at reception were friendly and welcoming and gave us all the information we needed for our stay. We hired pool/beach towels for a €10 per towel deposit, payable in cash only.
The room was basic, tbe mattresses were comfortable but the fridge was not clean and the shower head holder were broken.
Cleanliness was ok but not great and during our stay the cleaning was very poor.
We found the restaurant seating adequate although again at times not clean with food on the floor from the night before at breakfast. The food quality wasnt amazing and was often warm at best.
The pools were OK but need maintenance, all 3 of my children have several cuts on their feet from the pool and I can only imagine it's the broken and missing tiles.
Overall the staff were friendly and great with our kids with the exception of the guy on the burger food truck who was exceptionally rude and should not be working in hospitality.
Evenings were good with entertainment, however much like the day some families let their kids run riot with no regard for what they are doing.
My Booking
