Salaah Amin
Great staff, just missing a few things
The hotel is great with an amazing staff! I remember in particular Gloria who was trying to help me plan a trip to Granada/Seville. She gave me her fullest attention and gave me the feeling that she wants me to have a good experience. The ability to emphasis with her guests makes her incredible!
The hotel is generally really clean, however I feel that there can be a bit more focus in bedrooms as for example, my remote control was full of dust. The sticky kind. Nevertheless, the maids are very friendly and greeted me every morning.
The hotel has a great area for swimming and simply relaxing. The hotel is very close to the beach, roughly a 3min walk a 15min walk away from the closest station.
In regards to food, it would be great if there were more vegetarian options for the hot buffet.
For me, the team is what makes this hotel 4/5 as they are truly amazing!
Iva Dakova
Pleased with our winter stay . Staff were nice and helpful ,have been given a good room .
Breakfast was great with many options my child enjoyed the chef’s pancakes very much.
Great bace location for all of our day trips and close to the beach .
Veronika Kosejk
During our recent stay at the hotel, we experienced a mix of positives and negatives that shaped our overall impression.
**Positives:**
1. **Diverse and Delicious Food**: The hotel offered an excellent selection of food, satisfying our taste buds with every meal.
2. **Ideal Location**: Its convenient location made our daily car trips effortless and enjoyable.
3. **Comfortable Accommodations**: The beds provided a comfortable night's sleep, ensuring we were well-rested for each day's adventures.
4. **Friendly Staff**: The hotel staff were welcoming and helpful, adding a personal touch to our stay.
5. **Enchanting Garden**: The beautifully maintained garden was a serene escape, perfect for leisurely strolls.
**Negatives:**
1. **Oversized Beds, Limited Space**: The enormous beds, while comfortable, left little room to move around, making the space feel cramped.
2. **Lacking Bathroom Essentials**: The absence of a toilet brush was a noticeable oversight, especially considering its common presence in other hotels and every place we visited in Andalusia
3. **Constricted Balcony**: The balcony was disappointingly small, largely due to the space taken up by the air conditioning unit.
4. **Parking Hassles**: The parking system was inconvenient and pricey, with a daily charge of 12 Euros and a cumbersome payment process.
5. **Long Waits at Reception**: Frequently, we faced long queues at the reception, often exacerbated by the presence of only one staff member.
6. **Inefficient Drink Service**: During our seven dinners, ordering drinks was a challenge, and the billing system for both drinks and parking could be more guest-friendly.
7. **Noisy Plumbing**: Early morning noise from water taps in surrounding rooms was a regular disturbance.
Our stay was a blend of comfort and challenges. The hotel excels in food quality, location, and staff friendliness, but falls short in room space efficiency, bathroom amenities, and some service aspects. Ideal for those who prioritize culinary experiences and a central location for day trips, but it may not suit guests seeking spacious rooms and a peaceful morning environment.
Inese Liepina
We stayed in hotel for a few days.
I can say all positive things about it! ☀️ Stuff were friendly,helpful,positive.
Food was great,delicious and much variety. ☀️
Room was clean, comfortable with big bed , balcony with sea view , AC , bath, TV, and clean! ☀️
Pool - good sizes for all of them, comfortable sun zone, shower ,sunbathing beds,bar beside and souvenir shop.
We will totally RETURN TO THE HOTEL!🏨
Have Fun
Staff incredible, but cannot say that cleaners did their job fully. They do not clean the floors, they do not change the sheets they just adjust them back on the bed. Lots of dust under the beds and everywhere around the floor. You cannot walk around barefoot after taking a shower without getting your feet dirty. I left multiple complaints/notes so they would clean the floors. They just do not care. Except that food was good. One lady at the cafeteria who was checking in, was just always in a hurry and kinda mean/communication was just bad between us because she didn't really understand English. Hotel cards are truly weird they just broke way do easily and just stop functioning for no reason at all.